As the agency
sets forth in its supporting statements, surveys conducted under
this control number will not be used to inform policy decisions,
nor will the results be generalized beyond the sample.
Inventory as of this Action
Requested
Previously Approved
08/31/2021
36 Months From Approved
08/31/2018
5,900
0
5,900
1,758
0
5,274
62,040
0
0
The types of surveys to be included in
this clearance include various types of customer surveys, listening
sessions and focus groups. Program offices will submit a generic
information collection that shall include all relevant information,
including a statement of need, intended use of information,
description of respondents, information collection procedures,
expected response rates, justification for incentives and estimated
burden. This collection of information is necessary to enable FMCSA
to garner voluntary customer and stakeholder feedback in an
efficient, timely manner, in accordance with our commitment to
improving service delivery. The information collected from our
customers and stakeholders will help ensure that users have an
effective, efficient, and satisfying experience with the agency’s
programs. This feedback will provide insights into customer or
stakeholder perceptions, experiences and expectations; provide an
early warning of issues with service; or focus attention on areas
where communication, training or changes in operations might
improve delivery of products or services. These collections will
allow for ongoing, collaborative and actionable communications
between FMCSA and its customers and stakeholders. It will also
allow feedback to contribute directly to the improvement of program
management. No information collection instruments are being
submitted at this time.
The estimated annual burden
hours is 1,758 hours. In the previous ICR renewal, FMCSA
inadvertently reported the 3-year total burden hours as 5,274
instead of the annual burden hours of 1,758. This therefore
resulted in a decrease of 3,516 (5,274 - 1,758) burden hours. The
total cost burden was not reported in the previous ICR renewal.
With the cost burden calculations for 1,758 burden hours being
$62,040, this resulted in an increase of $62,040 in burden
costs.
$28,027
No
No
No
No
No
No
Uncollected
Roxane Oliver 202 385-2324
roxane.oliver@dot.gov
No
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.