Generic Clearance of Customer Satisfaction Surveys

ICR 201805-2126-002

OMB: 2126-0061

Federal Form Document

Forms and Documents
Document
Name
Status
Supporting Statement A
2018-08-17
Supplementary Document
2018-05-29
Supplementary Document
2018-05-29
Supplementary Document
2018-05-29
IC Document Collections
IC ID
Document
Title
Status
ICR Details
2126-0061 201805-2126-002
Active 201412-2126-004
DOT/FMCSA
Generic Clearance of Customer Satisfaction Surveys
Extension without change of a currently approved collection   No
Regular
Approved with change 08/20/2018
Retrieve Notice of Action (NOA) 07/26/2018
As the agency sets forth in its supporting statements, surveys conducted under this control number will not be used to inform policy decisions, nor will the results be generalized beyond the sample.
  Inventory as of this Action Requested Previously Approved
08/31/2021 36 Months From Approved 08/31/2018
5,900 0 5,900
1,758 0 5,274
62,040 0 0

The types of surveys to be included in this clearance include various types of customer surveys, listening sessions and focus groups. Program offices will submit a generic information collection that shall include all relevant information, including a statement of need, intended use of information, description of respondents, information collection procedures, expected response rates, justification for incentives and estimated burden. This collection of information is necessary to enable FMCSA to garner voluntary customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the agency’s programs. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations; provide an early warning of issues with service; or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between FMCSA and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management. No information collection instruments are being submitted at this time.

None
None

Not associated with rulemaking

  83 FR 2872 01/19/2018
83 FR 24155 05/24/2018
No

0

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 5,900 5,900 0 0 0 0
Annual Time Burden (Hours) 1,758 5,274 0 -3,516 0 0
Annual Cost Burden (Dollars) 62,040 0 0 62,040 0 0
No
Yes
Miscellaneous Actions
The estimated annual burden hours is 1,758 hours. In the previous ICR renewal, FMCSA inadvertently reported the 3-year total burden hours as 5,274 instead of the annual burden hours of 1,758. This therefore resulted in a decrease of 3,516 (5,274 - 1,758) burden hours. The total cost burden was not reported in the previous ICR renewal. With the cost burden calculations for 1,758 burden hours being $62,040, this resulted in an increase of $62,040 in burden costs.

$28,027
No
    No
    No
No
No
No
Uncollected
Roxane Oliver 202 385-2324 roxane.oliver@dot.gov

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
07/26/2018


© 2024 OMB.report | Privacy Policy