Form Q_ED.gov_Web_Brows Q_ED.gov_Web_Browse_20170228

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Overview

Welcome and Thank You Text
New Model Qsts
Current CQs

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Sheet 1: Welcome and Thank You Text

Model Instance Name:
#REF!
MID:	#REF!
Date:	Fill In Date
Welcome and Thank You Text
	Directions:
	This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome and Thank you text shown in the boxes below. Please read comments before using any of the text.
					Examples
					Welcome Text Example
	Welcome Text
	bharati.hulbanni: if STORES MEASURE: do NOT use any welcome text. Thank you for visiting our site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.
					Thank You Text Example
	DEFAULT Thank You Text
	bharati.hulbanni: TY text can be used for all measure types (call center, web, stores, mobile etc.) “Thank you for taking our survey - and for helping us serve you better. We appreciate your input!”
	ALTERNATE WEB Thank You Text
	bharati.hulbanni: Use this TY text ONLY for WEB Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.

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Sheet 2: New Model Qsts

Model Name		U.S. Department of Education v2					Red & Strike-Through: Delete
Model ID							Underlined & Italicized: Re-order
Partitioned		2MQ					Pink: Addition
Date		2/6/2017					Blue: Reword
	Label	Element Questions		Label	Satisfaction Questions		Label	Future Behaviors
		Look and Feel (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Return (1=Very Unlikely, 10=Very Likely)
1	Look and Feel - Appeal	Please rate the visual appeal of this site.	16	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)		Return	How likely are you to return to Ed.gov in the future?
2	Look and Feel - Balance	Please rate the balance of graphics and text on this site.	17	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend(1=Very Unlikely, 10=Very Likely)
3	Look and Feel - Readability	Please rate the readability of the pages on this site.	18	Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)		Recommend	How likely are you to recommend this site to someone else?
		Site Performance (1=Poor, 10=Excellent, Don't Know)						Primary Resource (1=Very Unlikely, 10=Very Likely)
4	Site Performance - Loading	Please rate how quickly pages load on this site.					Primary Resource	How likely are you to use Ed.gov as your primary resource for obtaining information from the Department of Education?
5	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.						Trust (1=Strongly Disagree, 10=Strongly Agree)
6	Site Performance - Completeness	Please rate how completely the page content loads on this site.					Trust	I consider this department to be trustworthy.
		Navigation (1=Poor, 10=Excellent, Don't Know)
7	Navigation - Organized	Please rate how well this site is organized.
8	Navigation - Options	Please rate the options available for navigating this site.
9	Navigation - Layout	Please rate how well the site layout helps you find what you need.
		Information Browsing (1=Poor, 10=Excellent, Don't Know)
10	Information Browsing - Sort	Please rate the ability to sort information by criteria that are important to you on this site.
11	Information Browsing - Narrow	Please rate the ability to narrow choices to find the information you are looking for on this site.
12	Information Browsing - Features	Please rate how well the features on the site help you find the information you need.
		Site Information (1=Poor, 10=Excellent, Don't Know)
13	Site Information - Thoroughness	Please rate the thoroughness of information provided on this site.
14	Site Information - Understandable	Please rate how understandable this site’s information is.
15	Site Information - Answers	Please rate how well the site’s information provides answers to your questions.

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Sheet 3: Current CQs

Model Instance Name:			red & strike-through: DELETE
U.S. Department of Education V2			underlined & italicized: RE-ORDER
			pink: ADDITION
Date:	2/6/2017		blue + -->: REWORDING
U.S. Department of Education V2 CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
		How frequently do you visit this site?	This is my first visit		Radio button, one-up vertical	Single	Y		Frequency
			Every few months or less often
			Monthly
			Weekly
			Several times a week
			Daily/more than once a day
		What is your role in visiting today?	Student		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Role
			Parent
			Teacher/Educator
			Journalists
			School-level administrator
			Local-level administrator
			State-level administrator
			College/University Administrator
			Policy maker
			Other school employee
			Non-profit member
			Grant applicant
			Former student/Student loan holder
			Other, please specify:	A
	A	My role is:			Text area, no char limit		N	Skip Logic Group*	OE_Role
		What is your reason in visiting the site today?	To find information regarding loans		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Primary Reason
			To find information regarding grants	Y
			To read news
			To find policy information
			To find parent resources	O
			To find student resources	O
			To do research	Q
			Other, please specify:	B
	Y	What kind of grant information were you trying to find?	How to apply		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Grant Info
			Eligibility information
			Application status
			Types of grants available
			Deadlines
			Other, please specify:	X
	X	What other grant information were you trying to find?			Text area, no char limit		N	Skip Logic Group*	OE_Grant info
	B	The reason I visited the site today was:			Text area, no char limit		N	Skip Logic Group*	OE_Primary Reason
	O	What specific resources were you looking for today?			Text area, no char limit		N	Skip Logic Group*	OE_Specific Resources
	Q	What specifically were you researching today?			Text area, no char limit		N	Skip Logic Group*	OE_Research Topic
		How did you look for information on the site today? (Please select all that apply.)	Search feature	D,F,Z	Checkbox, one-up vertical	Multi	Y	Skip Logic Group*	Navigation Method
			Top navigation bar (Student Loans, Grants, Laws, Data)	G
			"How do I find...?" links (right navigation)	G
			"Information About…" links (right navigation)	G
			A footer link (at the bottom)	G
			Other, please specify:	C
	C	Other way I looked for information:			Text area, no char limit		N	Skip Logic Group*	OE_Nav Method
	D	Please tell us about your experience with the site's search feature today. (Please select all that apply.)	Results were not relevant/not what I wanted	F	Checkbox, one-up vertical	Multi	Y	Skip Logic Group*	Search Experience
			Too many results/I needed to refine my search	F
			Not enough results	F
			Returned NO results	F
			Received error message(s)	F
			Search speed was too slow	F
			I experienced a different search issue (please explain):	E,F
			Search results were helpful					Mutually Exclusive
	E	Other search issue:			Text area, no char limit		N	Skip Logic Group*	OE_Search Exp
	F	How can we make the search feature more useful to you?			Text area, no char limit		N	Skip Logic Group*	OE_Better Search
	Z	Please tell us the search terms that you used.			Text area, no char limit		N	Skip Logic Group*	OE_Search Terms
	G	How would you describe your navigation experience on this site today? (Please select all that apply.)	Links often did not take me where I expected	I	Checkbox, one-up vertical	Multi	Y	Skip Logic Group*	Nav Experience
			Had difficulty finding relevant information/products	I
			Links/labels were difficult to understand	I
			Too many links/navigational options to choose from	I
			Had technical difficulties (error messages, broken links, etc.)	I
			Could not navigate back to previous information	I
			I had a navigation difficulty not listed above:	H,I
			I had no difficulty navigating/browsing on this site					Mutually Exclusive
	H	Other navigation issue:			Text area, no char limit		N	Skip Logic Group*	OE_Nav Exp
	I	What specific ways can we improve your experience navigating/browsing on this site?			Text area, no char limit		N	Skip Logic Group*	OE_Better Nav
		What sections of the site did you visit today? (Please select all that apply.)	Funding		Checkbox, one-up vertical	Multi	Y	Skip Logic Group*	Sections Visited
			Policy					Randomize
			Research
			News
			About ED
			Education & the Economy
			Teachers
			Parents & Families
			PreK-12 Reform
			College Completion
			Blog
			Press Releases
			Speeches
			Media Advisories
			A section not listed here (please specify):	J				Anchor Answer Choice
	J	What other section did you visit?			Text area, no char limit		N	Skip Logic Group*	OE_Sections Visited
		Did you find what you were looking for on the site today?	Yes		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Ability to Find
			Not yet	K, L
			No	K, L
	K	What specifically were you looking for on the site?			Text area, no char limit		N	Skip Logic Group*	OE_Looking For
	L	What prevented you from finding what you were looking for on this site?			Text area, no char limit		N	Skip Logic Group*	OE_Problem Finding
		Were you directed to another site from ed.gov during your site visit today?	Yes	A	Radio button, one-up vertical	Single	Y	Skip Logic Group*	Directed_Site
			No
	A	Did that site have the information that you expected to find?	Yes		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Site_Expectations
			No
			Don't know
		Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important). Rank 1 (Required)	Message or recommendation from a friend on a social network		Drop down, select one	Single	Y	Rank Group*	SMV-Rank 1
			Video I saw on YouTube					Adjust Template/Style Sheet
			Internet blogs or discussion forums					Randomize
			Advertising on social networks (Facebook,Twitter)
			Message directly from the company on a social network
			Online Pinboard (Pinterest)
			Mobile phone text messages or alerts
			Instant Message from a friend or colleague
			Familiarity with site
			Email list / newsletter from the site
			Search engine results
			Word of mouth recommendation from someone I know
			TV, radio, newspaper, or magazine
			Referred by another website or link
			Don't know					Anchor Answer Choice
			Other					Anchor Answer Choice
		Rank 2 (Optional)	Message or recommendation from a friend on a social network		Drop down, select one	Single	N	Rank Group*	SMV-Rank 2
			Video I saw on YouTube					Adjust Template/Style Sheet
			Internet blogs or discussion forums					Randomize
			Advertising on social networks (Facebook,Twitter)
			Message directly from the company on a social network
			Online Pinboard (Pinterest)
			Mobile phone text messages or alerts
			Instant Message from a friend or colleague
			Familiarity with site
			Email list / newsletter from the site
			Search engine results
			Word of mouth recommendation from someone I know
			TV, radio, newspaper, or magazine
			Referred by another website or link
			Don't know					Anchor Answer Choice
			Other					Anchor Answer Choice
		Rank 3 (Optional)	Message or recommendation from a friend on a social network		Drop down, select one	Single	N	Rank Group*	SMV-Rank 3
			Video I saw on YouTube					Adjust Template/Style Sheet
			Internet blogs or discussion forums					Randomize
			Advertising on social networks (Facebook,Twitter)
			Message directly from the company on a social network
			Online Pinboard (Pinterest)
			Mobile phone text messages or alerts
			Instant Message from a friend or colleague
			Familiarity with site
			Email list / newsletter from the site
			Search engine results
			Word of mouth recommendation from someone I know
			TV, radio, newspaper, or magazine
			Referred by another website or link
			Don't know					Anchor Answer Choice
			Other					Anchor Answer Choice
		Do you use a mobile device, such as a mobile phone or tablet, to access the internet?	Yes	A	Radio button, one-up vertical	Single	Y	Skip Logic Group*	Mobile Device Usage
			No
	A	If this website had a mobile version would you access it from your mobile device?	Yes	M	Radio button, one-up vertical	Single	Y	Skip Logic Group*	Mobile Site Usage
			No, I would not use my mobile device to access this website
			Not sure
	M	What information would you like to see on the mobile website?			Text area, no char limit		N	Skip Logic Group*	OE_Mobile Usage
		If you could make one improvement to the ED.gov site, what would it be?			Text area, no char limit		N		OE_Improvement
		How would you most like to interact with this site? (Please select all that apply)	Bookmark pages		Checkbox, one-up vertical	Multi	Y	Skip Logic Group*	Site Interaction
			Facebook
			Follow Twitter feeds
			YouTube
			Storify
			Reading blogs
			Post comments
			Receiving newsletters/email updates
			Subscribe to RSS feeds
			Listening to Podcasts or audio
			Watching Vodcasts or video
			Other, please specify:	N
	N	Other way(s) in which you would like to interact with this site:			Text area, no char limit		N	Skip Logic Group*	OE_Site Interaction
		Are you clear on your next course of action?	Yes	O	Radio button, one-up vertical	Single	Y	Skip Logic Group*	Action Clarity
			No	O
			There is nothing else I need to do
	O	What will you do next?	Do further research		Radio Button, one-up vertical	Single	Y	Skip Logic Group*	Do Next
			Apply for financial aid
			Apply for a grant
			Try a different website
			Contact ED.gov directly
			Other, please specify:	P
	P	Other steps you will take next:			Text area, no char limit		N	Skip Logic Group*	OE_Do Next