FTC Identify Theft Adaptive Feedback Survey
FCG IA number: 50165 |
| Question Text |
Answer Text |
| Q1. How was your overall experience using identitytheft.gov? |
Star rating (5 stars) |
| Q2. Did you find the IdentityTheft.gov site easy or hard to use? |
Star rating (5 stars) |
| Q3. Would you recommend IdentityTheft.gov to someone else? |
Star rating (5 stars) |
| Q4. Why would you or would you not recommend this website? |
open ended |
| Q5. What is your feedback related to? |
Could not accomplish task |
| Could not find information |
| Information was unclear or difficult to understand |
| Technical difficulties |
| Suggestion |
| Compliment |
| Other |
| Q6. Please describe your experience. |
(Open ended question) |
| Q7. Did you successfully accomplish the task you came to perform to this site? |
Yes |
| No |
| Not sure |
| Q8. What task were you trying to accomplish on this site today and what prevented you from accomplishing it? |
(Open ended question) |
| Q9. What type of difficulty, if any, did you encounter with the navigation process on this site? |
Too many links to choose from |
| Links did not take me where I expected |
| Links labels were difficult to understand |
| Could not find information that I was looking for |
| Other |
| Q10. Were the labels and links intuitive and clear? Please provide a reason to support your answer. |
(Open ended question) |
| Q11. What information were you looking for that you could not find? |
(Open ended question) |
| Q12. Please describe the issue you experienced on this site/page today. |
(Open ended question) |
| Q13. Which of the following issues, if any, did you experience on this site/page today? Select all that apply. |
Information was not up to date |
| Information did not answer my questions |
| Language was not clear and concise |
| Wording used was confusing |
| Text was difficult to read |
| Errors or typos on the page |
| Other |
| Q14. Please describe what content was unclear or confusing on this page. |
(Open ended question) |
| Q15. Please describe the issue you experienced on this site/page today. |
(Open ended question) |
| Q16. What type of site performance issue(s) or technical error(s) did you encounter? (Select all that apply) |
Pages were loading slowly or not at all |
| I could not log into My Account |
| Error messages that could not be resolved |
| Broken Links |
| Other |
| Q17. Please describe the issue you experienced on this site/page today. |
|
| Q18. Did these recovery steps help you address the problems caused by identity theft? |
Yes |
| No |
| Not sure |
| Q19. What IdentityTheft.gov account features do you feel most benefit identity theft victims? |
(Open ended question) |
| Q20. What other features or resources could be added to IdentityTheft.gov to help victims of identity theft? |
(Open ended question) |
| Q21. Were you able to successfully log in to your account? |
Yes |
| No |
| Q22. Please describe the problem that you encountered while attempting to log in to your IdentityTheft.gov account. |
(Open ended question) |
| Q23. What IdentityTheft.gov account features do you feel most benefit identity theft victims? |
(Open ended question) |
| Q24. If you could make one improvement to the site, what would it be? |
(Open ended question) |