Form 30648 Q_DOSCareers_Web_Browse_20170808
E-Government Website Customer Satisfaction Surveys
Q_DOSCareers_Web_Browse_20170808.xlsx
Mapping and Questionnaire Documents IA 30648 A5 (DS)
OMB: 1090-0008
⚠️ Notice: This form may be outdated. More recent filings and information on OMB 1090-0008 can be found here:
Document [xlsx]
Download: xlsx | pdf
Old Model Questions V1
Current Custom Qst
Custom Qsts (8-3-15)
Overview
Current Model Qsts V2Old Model Questions V1
Current Custom Qst
Custom Qsts (8-3-15)
Sheet 1: Current Model Qsts V2
| Model Name | Careers.State v3 | |||||||
| Model ID | t5hItAoNR5AtARt8x5EJtg4C | Underlined & Italicized: Re-order | ||||||
| Partitioned | Yes | Pink: Addition | ||||||
| Date | 7/28/2015 | Blue: Reword | ||||||
| Label | Element Questions | Label | Satisfaction Questions | Label | Future Behaviors | |||
| Satisfaction | ||||||||
| Look and Feel (1=Poor, 10=Excellent, Don't Know) | 16 | Satisfaction - Overall | What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied) |
19 | Recommend | Recommend (1=Very Unlikely, 10=Very Likely) | ||
| 1 | Look and Feel - Appeal | Please rate the visual appeal of this site. | 17 | Satisfaction - Expectations | How well does this site meet your expectations? (1=Falls Short, 10=Exceeds) |
How likely are you to recommend Careers.State.gov to someone else? | ||
| 2 | Look and Feel - Balance | Please rate the balance of graphics and text on this site. | 18 | Satisfaction - Ideal | How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) |
20 | Return | Return (1=Very Unlikely, 10=Very Likely) |
| 3 | Look and Feel - Readability | Please rate the readability of the pages on this site. | How likely are you to return to Careers.State.gov? | |||||
| Site Performance (1=Poor, 10=Excellent, Don't Know) | 21 | Primary Resource | Primary Resource (1=Very Unlikely, 10=Very Likely) | |||||
| 4 | Site Performance - Loading | Please rate how quickly pages load on this site. | How likely are you to use Careers.State.gov as a primary resource for information about careers at the Department of State? | |||||
| 5 | Site Performance - Consistency | Please rate the consistency of speed from page to page on this site. | 22 | Online Participation | Online Participation (1=Very Unlikely, 10=Very Likely) | |||
| 6 | Site Performance - Completeness | Please rate how completely the page content loads on this site. | How likely are you to participate in an online discussion with this agency using chat, wikis, discussion boards, or blogs? | |||||
| Navigation (1=Poor, 10=Excellent, Don't Know) | 23 | Pursue a Career | Pursue a Career (1=Very Unlikely, 10=Very Likely) | |||||
| 7 | Navigation - Organized | Please rate how well the site is organized. | How likely are you to pursue a career or student program with the U.S. Department of State? | |||||
| 8 | Navigation - Options | Please rate the options available for navigating this site. | ||||||
| 9 | Navigation - Layout | Please rate how well the site layout helps you find what you need. | ||||||
| Information Browsing (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 10 | Information Browsing - Sort | Please rate the ability to sort information by criteria that are important to you on this site. | ||||||
| 11 | Information Browsing - Narrow | Please rate the ability to narrow choices to find the information you are looking for on this site. | ||||||
| 12 | Information Browsing - Features | Please rate how well the features on the site help you find the information you need. | ||||||
| Site Information (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 13 | Site Information - Thoroughness | Please rate the thoroughness of information provided on this site. | ||||||
| 14 | Site Information - Understandable | Please rate how understandable this site’s information is. | ||||||
| 15 | Site Information - Answers | Please rate how well the site’s information provides answers to your questions. | ||||||
Sheet 2: Old Model Questions V1
| Model Instance Name: | |||||
| Careers.State v2 | |||||
| MID: | F4UZIQQdAYIh0goRocJk1g== | ||||
| Date: | 3/2/2010 | ||||
| Careers.State v2 | |||||
| Model questions utilize the ACSI methodology to determine scores and impacts | |||||
| ELEMENTS (drivers of satisfaction) | CUSTOMER SATISFACTION | FUTURE BEHAVIORS | |||
| Satisfaction | Recommend (1=Very Unlikely, 10=Very Likely) | ||||
| 1 | 17 | What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied) |
20 | How likely are you to recommend Careers.State.gov to someone else? | |
| 2 | 18 | How well does this site meet your expectations? (1=Falls Short, 10=Exceeds) |
Return (1=Very Unlikely, 10=Very Likely) | ||
| 3 | 19 | How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) |
21 | How likely are you to return to Careers.State.gov? | |
| Primary Resource (1=Very Unlikely, 10=Very Likely) | |||||
| 4 | 22 | How likely are you to use Careers.State.gov as a primary resource for information about careers at the Department of State? | |||
| 5 | Online Participation (1=Very Unlikely, 10=Very Likely) | ||||
| 6 | 23 | How likely are you to participate in an online discussion with this agency using chat, wikis, discussion boards, or blogs? | |||
| Pursue a Career (1=Very Unlikely, 10=Very Likely) | |||||
| 7 | 24 | How likely are you to pursue a career or student program with the U.S. Department of State? | |||
| 8 | 
|
||||
| 9 | |||||
| 10 | |||||
| 11 | |||||
| 12 | |||||
| 13 | |||||
| 14 | |||||
| 15 | |||||
| 16 | |||||
| Look and Feel (1=Poor, 10=Excellent, Don't Know) | |||||
| Please rate the visual appeal of this site. | |||||
| Please rate the balance of graphics and text on this site. | |||||
| Please rate the readability of the pages on this site. | |||||
| Site Performance (1=Poor, 10=Excellent, Don't Know) | |||||
| Please rate how quickly pages load on this site. | |||||
| Please rate the consistency of speed from page to page on this site. | |||||
| Please rate how completely the page content loads on this site. | |||||
| Navigation (1=Poor, 10=Excellent, Don't Know) | |||||
| Please rate how well the site is organized. | |||||
| Please rate the options available for navigating this site. | |||||
| Please rate how well the site layout helps you find what you need. | |||||
| Information Browsing (1=Poor, 10=Excellent, Don't Know) | |||||
| Please rate the ability to sort information by criteria that are important to you on this site. | |||||
| Please rate the ability to narrow choices to find the information you are looking for on this site. | |||||
| Please rate how well the features on the site help you find the information you need. | |||||
| Site Information (1=Poor, 10=Excellent, Don't Know) | |||||
| Please rate the thoroughness of information provided on this site. | |||||
| Please rate how understandable this site’s information is. | |||||
| Please rate how well the site’s information provides answers to your questions. | |||||
Sheet 3: Current Custom Qst
| Model Instance Name: | ||||||||||||
| Careers.State v3 | underlined & italicized: RE-ORDER | |||||||||||
| MID: | t5hItAoNR5AtARt8x5EJtg4C | pink: ADDITION | ||||||||||
| Date: | 7/28/2015 | blue + -->: REWORDING | ||||||||||
| Careers.State v3 CUSTOM QUESTION LIST | ||||||||||||
| QID (Group ID) |
Skip Logic Label | QUESTION META TAG | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Required Y/N |
Special Instructions | CQ Label | |||
| KMJ6047Q001 | Visit Frequency | How frequently do you visit this site? | First time | Radio button, one-up vertical | Y | Visit Frequency | ||||||
| More than once a day | ||||||||||||
| Daily | ||||||||||||
| About once a week | ||||||||||||
| About once a month | ||||||||||||
| Every 6 months or less | ||||||||||||
| KMJ6047Q002 | What information were you primarily looking for on the site today? | Obtain general career information | Drop down, select one | Y | Skip Logic | Looking For | ||||||
| Obtain information about a specific career | F | |||||||||||
| Obtain information regarding internships / student opportunities | ||||||||||||
| Search for job listings | Randomize | |||||||||||
| Register for the Foreign Service Officer Test | ||||||||||||
| Just curious (saw video, advertisement banner, etc.) | ||||||||||||
| Other | E | Anchor Answer Choice | ||||||||||
| KMJ6047Q003 | E | Please specify the information you were primarily looking for on the site. | Text area, no char limit | N | Skip Logic | OE_Reason | ||||||
| KMJ6047Q004 | F | In which career path were you primarily interested? | Foreign Service Officer | G | Radio button, one-up vertical | Y | Skip Logic | Primary Career | ||||
| Foreign Service Specialist | G | |||||||||||
| Civil Service employment | G | |||||||||||
| Student programs | G | |||||||||||
| Consular Adjudicator | G | |||||||||||
| Not sure yet | ||||||||||||
| Other | I | |||||||||||
| KMJ6047Q005 | I | Please specify the career path in which you are interested. | Text area, no char limit | N | Skip Logic | OE_CareerPath | ||||||
| KMJ6047Q006 | G | What type of information were you seeking about your primary career of interest? Please select all that apply. | General information | Check box, one-up vertical | Y | Skip Logic | Primary Information | |||||
| Determine if it is a good choice for me | ||||||||||||
| Compensation and benefits | ||||||||||||
| Videos of people in each career path | ||||||||||||
| Find out how to apply | ||||||||||||
| Take a career quiz | ||||||||||||
| Register for the Foreign Service Officer Test | ||||||||||||
| Pathways | ||||||||||||
| Unpaid internships | ||||||||||||
| Other | H | |||||||||||
| KMJ6047Q007 | H | Please specify the type of information you were seeking. | Text area, no char limit | N | Skip Logic | OE_Primary Information | ||||||
| KMJ6047Q008 | Which best describes you? | Current High School student | radio button, one-up vertical | Y | Skip Logic | Role | ||||||
| Current Undergraduate / Associates Degree student | ||||||||||||
| Current Graduate student (Masters Degree / PhD) | ||||||||||||
| Parent looking for info for my child(ren) | ||||||||||||
| School / College / University counselor looking for info for my student(s) | ||||||||||||
| Self-employed | ||||||||||||
| Full time employee, entry level (less than 2 years of professional experience) | ||||||||||||
| Full time employee, mid level (2-5 Years of professional experience) | ||||||||||||
| Full time employee, management level (5+ years of professional experience) | ||||||||||||
| Currently serving in the military | ||||||||||||
| Currently unemployed, seeking a job | ||||||||||||
| Veteran | ||||||||||||
| Other | A | |||||||||||
| KMJ6047Q009 | A | Please specify the other role you primarily identify as. | Text area, no char limit | N | Skip Logic | OE_Role | ||||||
| KMJ6047Q010 | Which do you consider to be your primary area of expertise? | Medical | radio button, one-up vertical | Y | Skip Logic | Skill Set | ||||||
| Information technology | ||||||||||||
| Human resources | ||||||||||||
| Legal | ||||||||||||
| Accounting / Finance | ||||||||||||
| Communications | ||||||||||||
| Linguistics | ||||||||||||
| Procurement | ||||||||||||
| Data analysis | ||||||||||||
| Business administration | ||||||||||||
| International relations | ||||||||||||
| Economics | ||||||||||||
| Engineering | ||||||||||||
| Cybersecurity | ||||||||||||
| Law enforcement | ||||||||||||
| Other | A | |||||||||||
| KMJ6047Q011 | A | Please specify your other primary skill set. | Text area, no char limit | N | Skip Logic | OE_Skill Set | ||||||
| KMJ6047Q012 | Did you find the information you were looking for today? | Yes | Drop down, select one | Y | Skip Logic | Did you find | ||||||
| No | A, B | |||||||||||
| KMJ6047Q013 | A | Please tell us what you could not find on the Careers.State.gov site today. | Text area, no char limit | N | Skip Logic | OE_did not find | ||||||
| KMJ6047Q014 | B | This website has inspired me to: | Revisit the Careers website again some other time | radio button, one-up vertical | Y | Skip Logic | Do Next | |||||
| Visit USAJOBS | ||||||||||||
| Do more research on my own | ||||||||||||
| Give up | ||||||||||||
| Contact a recruiter | ||||||||||||
| Register for the Foreign Service Officer Test | ||||||||||||
| Stay connected via Keep Me Informed and/or social media | ||||||||||||
| Other / Don't know | ||||||||||||
| KMJ6047Q015 | What did you interact with on the Careers.State.gov site today? Please select all that apply. | Careers.State.gov search | checkbox, one up vertical | Y | Skip Logic | Site Interaction | ||||||
| Careers.State.gov homepage | ||||||||||||
| Top Navigation Bar (Learn, Work, Intern, etc.) | ||||||||||||
| Videos in the center of the homepage | ||||||||||||
| The grey quick links box (Register for the FSOT, Civil Service, Diplomats@Work, etc.) | ||||||||||||
| Social media icons (Blog, Facebook, LinkedIn, Twitter, YouTube, Diplomats@Work) | ||||||||||||
| Other | D | |||||||||||
| KMJ6047Q016 | D | Please tell us the other ways you interacted with the site. | Text area, no char limit | N | Skip Logic | OE_SiteExp | ||||||
| KMJ6047Q017 | Which social media sites do you regularly use to research employers, looks for jobs or other career-related information? Please select all that apply. | Check box, one-up vertical | Y | SocialMediaCareer | ||||||||
| Google Plus | ||||||||||||
| Tumblr | ||||||||||||
| Other | ||||||||||||
| None | Mutually Exclusive | |||||||||||
| KMJ6047Q018 | Which of the following distractions, if any, occurred during your visit? Please select all that apply. | Site error message | Check box, one-up vertical | Y | Skip Logic | Distraction | ||||||
| Link(s) that took you somewhere unexpected | ||||||||||||
| Pop-up windows | ||||||||||||
| Inconsistent page loads | ||||||||||||
| Other | A | |||||||||||
| No site distractions occurred | Mutually Exclusive | |||||||||||
| KMJ6047Q019 | A | What other type of site distraction did you experience today? | Text area, no char limit | N | Skip Logic | OE_Distraction | ||||||
| KMJ6047Q020 | Which of the following, if any, did you experience while finding site information, offerings to review, or viewing images? Please select all that apply. | Too many menu choices | Check box, one-up vertical | Y | Skip Logic | Information Issue | ||||||
| Menu items did not make sense | ||||||||||||
| Got lost on the website | ||||||||||||
| Could not make sense of what to do next | ||||||||||||
| Information was outdated | ||||||||||||
| Video / images didn't load | ||||||||||||
| Information did not answer my questions | ||||||||||||
| Language was not clear and concise | ||||||||||||
| Wording used was not easily understood | ||||||||||||
| Text was too small | ||||||||||||
| Not enough site images | ||||||||||||
| Other | A | |||||||||||
| No issues occurred | Mutually Exclusive | |||||||||||
| KMJ6047Q021 | A | What else did you experience while finding website information? | Text area, no char limit | N | Skip Logic | OE_Information Issue | ||||||
| KMJ6047Q022 | Did you watch any employee videos during your visit? | Yes | A | Radio button, one-up vertical | Y | Skip Logic | Video Watch | |||||
| No | ||||||||||||
| KMJ6047Q023 | A | Did the videos influence your decision to apply to any positions, register for the Foreign Service Officer Test, or explore a specific program on Careers.State.gov today? | Yes | Radio button, one-up vertical | Y | Skip Logic | Video Influence | |||||
| No | ||||||||||||
| KMJ6047Q024 | Have you downloaded the DOSCareers mobile app? | Yes | Radio button, one-up vertical | Y | Skip Logic | DOSC Download | ||||||
| No | A | |||||||||||
| KMJ6047Q025 | A | If no, why not? | Text area, no char limit | N | Skip Logic | OE_DOSC | ||||||
| KMJ6047Q026 | How did you learn about Careers.State.gov? | Article / interview with Secretary of State or other department spokesperson | Radio button, one-up vertical | Y | Skip Logic | Learn About | ||||||
| Careers.State.gov | ||||||||||||
| USAJobs.gov | ||||||||||||
| University / college career fair | ||||||||||||
| U.S. Department of State recruiter | ||||||||||||
| Diplomat in Residence (DIR) | ||||||||||||
| Direct email from DOSCareers@state.gov | ||||||||||||
| Disability career fair or organization | ||||||||||||
| DOSCareers mobile app | ||||||||||||
| Fellowship / scholarship program manager | ||||||||||||
| Friend or relative | ||||||||||||
| High school guidance counselor | ||||||||||||
| Other department / foreign service employee | ||||||||||||
| Other website | ||||||||||||
| Professional career fair | ||||||||||||
| Professional organization | ||||||||||||
| Social media | ||||||||||||
| Teacher / professor or other faculty | ||||||||||||
| University / college career services | ||||||||||||
| Other | A | |||||||||||
| KMJ6047Q027 | A | Please specify any other way you learned about Careers.State.gov. | Text area, no char limit | N | Skip Logic | OE_Learn About | ||||||
| KMJ6047Q028 | How often do you access the internet using a mobile phone or tablet? | Always | C | Radio button, one-up vertical | Y | Skip Logic | Access Mobile Internet | |||||
| Frequently | ||||||||||||
| Seldom | ||||||||||||
| Never | ||||||||||||
| KMJ6047Q029 | C | Have you ever accessed the Careers.State.gov site using a mobile phone or tablet? | Yes | Y, Z | Radio button, one-up vertical | Y | Skip Logic | Mobile Site Usage | ||||
| No, but I plan to do so | Z | |||||||||||
| No, but I might in the future | Z | |||||||||||
| No, and I don't plan to do so | ||||||||||||
| KMJ6047Q030 | Y | What was the main reason you last visited Careers.State.gov using a mobile phone or tablet? | Text area, no char limit | N | Skip Logic | Primary Reason | ||||||
| KMJ6047Q031 | Z | What resources / additional resources might you want to access from Careers.State.gov using a mobile phone or tablet? | Text area, no char limit | N | Skip Logic | Desired Resources | ||||||
| KMJ6047Q032 | Which social media sites do you use regularly? Please select all that apply. | A | Check box, one-up vertical | Y | Skip Logic | Social Media | ||||||
| A | ||||||||||||
| A | ||||||||||||
| A | ||||||||||||
| Google Plus | A | |||||||||||
| Tumblr | A | |||||||||||
| A | ||||||||||||
| Other | ||||||||||||
| None | ||||||||||||
| KMJ6047Q033 | A | Would you follow or engage with Careers.State.gov on your favored social media platforms? | Yes | B | Radio Button, one-up vertical | Y | Skip Logic | NGS Social | ||||
| No | ||||||||||||
| KMJ6047Q034 | B | What content would you like to see on a Careers.State.gov social media site? | Text area, No Limit | N | Skip Logic | OE_NGS Social | ||||||
| KMJ6047Q035 | Please choose your age group: | Under 21 | dropdown | N | Age | |||||||
| 21 - 30 | ||||||||||||
| 31 - 40 | ||||||||||||
| 41 - 50 | ||||||||||||
| Over 50 | ||||||||||||
| Prefer not to answer | ||||||||||||
| KMJ6047Q036 | Where do you live? | United States | A | Radio button, one-up vertical | Y | Skip Logic | Country | |||||
| Canada | ||||||||||||
| North America / Central America | ||||||||||||
| South America | ||||||||||||
| Europe | ||||||||||||
| Africa / Middle East | ||||||||||||
| Asia | ||||||||||||
| Australia / Oceania | ||||||||||||
| Other | ||||||||||||
| KMJ6047Q037 | A | What state or territory do you currently live in? | Alabama | Radio button, one-up vertical | Y | Skip Logic | State | |||||
| Alaska | ||||||||||||
| American Samoa | ||||||||||||
| Arizona | ||||||||||||
| Arkansas | ||||||||||||
| California | ||||||||||||
| Colorado | ||||||||||||
| Connecticut | ||||||||||||
| Delaware | ||||||||||||
| Florida | ||||||||||||
| Georgia | ||||||||||||
| Guam | ||||||||||||
| Hawaii | ||||||||||||
| Idaho | ||||||||||||
| Illinois | ||||||||||||
| Indiana | ||||||||||||
| Iowa | ||||||||||||
| Kansas | ||||||||||||
| Kentucky | ||||||||||||
| Louisiana | ||||||||||||
| Maine | ||||||||||||
| Maryland | ||||||||||||
| Massachusetts | ||||||||||||
| Michigan | ||||||||||||
| Minnesota | ||||||||||||
| Minor Outlying Islands | ||||||||||||
| Mississippi | ||||||||||||
| Missouri | ||||||||||||
| Montana | ||||||||||||
| Nebraska | ||||||||||||
| Nevada | ||||||||||||
| New Hampshire | ||||||||||||
| New Jersey | ||||||||||||
| New Mexico | ||||||||||||
| New York | ||||||||||||
| North Carolina | ||||||||||||
| North Dakota | ||||||||||||
| Northern Mariana Islands | ||||||||||||
| Ohio | ||||||||||||
| Oklahoma | ||||||||||||
| Oregon | ||||||||||||
| Pennsylvania | ||||||||||||
| Puerto Rico | ||||||||||||
| Rhode Island | ||||||||||||
| South Carolina | ||||||||||||
| South Dakota | ||||||||||||
| Tennessee | ||||||||||||
| Texas | ||||||||||||
| U.S. Virgin Islands | ||||||||||||
| Utah | ||||||||||||
| Vermont | ||||||||||||
| Virginia | ||||||||||||
| Washington | ||||||||||||
| Washington D.C. | ||||||||||||
| West Virginia | ||||||||||||
| Wisconsin | ||||||||||||
| Wyoming | ||||||||||||
| KMJ6047Q038 | Which of the following best describes your race or ethnic background? Please select all that apply. | African American or Black | Checkbox one-up vertical | N | Skip Logic | Ethnicity | ||||||
| American Indian or Alaska Native | ||||||||||||
| Asian | ||||||||||||
| Hispanic or Latino | ||||||||||||
| Native Hawaiian or Other Pacific Islander | ||||||||||||
| White or Caucasian (Not Hispanic or Latino) | ||||||||||||
| Other | A | |||||||||||
| Prefer not to answer | Mutually Exclusive | |||||||||||
| KMJ6047Q039 | A | What is your race or ethnic background? | Text area, no char limit | N | Skip Logic | OE_Ethnicity | ||||||
| KMJ6047Q040 | OE_Improve Experience | Please tell us if there are any improvements that you feel should be made to the Careers.State.gov site. | Text area, no char limit | N | Improvement | |||||||
Sheet 4: Custom Qsts (8-3-15)
| File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |
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