30660 M4 Q_GAO_Web_Browse_2018.7.05_DOT

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Overview

Welcome and Thank You Text
Model Qsts
Current CQs
CQs (7-5-18)

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Sheet 1: Welcome and Thank You Text

Welcome and Thank You Text
	Welcome Text			Thank You Text
	Thank you for visiting gao.gov. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.			Thank you for taking our survey - and for helping us serve you better. We appreciate your input!

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Sheet 2: Model Qsts

Model Name		GAO Main Site v3					Red & Strike-Through: Delete
Model ID		ARAEIE5BdMxYJ5M8gcAAtA4C					Underlined & Italicized: Re-order
Partitioned		Yes - 2 MQ					Pink: Addition
Date		7/1/2016					Blue: Reword
	Label	Element Questions		Label	Satisfaction Questions		Label	Future Behaviors
		Look and Feel (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Return (1=Very Unlikely, 10=Very Likely)
1	Look and Feel - Appeal	Please rate the visual appeal of this site.	16	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	19	Return	How likely are you to return to gao.gov in the future?
2	Look and Feel - Balance	Please rate the balance of graphics and text on this site.	17	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
3	Look and Feel - Readability	Please rate the readability of the pages on this site.	18	Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	20	Recommend	How likely are you to recommend gao.gov to someone else?
		Site Performance (1=Poor, 10=Excellent, Don't Know)						Primary Resource (1=Very Unlikely, 10=Very Likely)
4	Site Performance - Loading	Please rate how quickly pages load on this site.				21	Primary Resource	How likely are you to use gao.gov as your primary resource for information regarding how the federal government spends taxpayer dollars?
5	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.
6	Site Performance - Completeness	Please rate how completely the page content loads on this site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
7	Navigation - Organized	Please rate how well this site is organized.
8	Navigation - Options	Please rate the options available for navigating this site.
9	Navigation - Layout	Please rate how well the site layout helps you find what you need.
		Information Browsing (1=Poor, 10=Excellent, Don't Know)
10	Information Browsing - Sort	Please rate the ability to sort information by criteria that are important to you on this site.
11	Information Browsing - Narrow	Please rate the ability to narrow choices to find the information you are looking for on this site.
12	Information Browsing - Features	Please rate how well the features on the site help you find the information you need.
		Site Information (1=Poor, 10=Excellent, Don't Know)
13	Site Information - Thoroughness	Please rate the thoroughness of information provided on this site.
14	Site Information - Understandable	Please rate how understandable this site’s information is.
15	Site Information - Answers	Please rate how well the site’s information provides answers to your questions.

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Sheet 3: Current CQs

Model Name	GAO Main Site v3					Red & Strike-Through: Delete
Model ID	ARAEIE5BdMxYJ5M8gcAAtA4C					Underlined & Italicized: Re-order
Partitioned	Yes - 2 MQ					Pink: Addition
Date	7/1/2016					Blue: Reword
QID	QUESTION META TAG	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
HDU6803Q001	Visit Frequency		How often do you visit this site?	First time		Y	Radio button, one-up vertical		Visit Frequency
				Once every 6 months or less
				Once every few months
				Monthly
				Weekly
				Daily
HDU6803Q002	Role		What is your primary role in visiting the site today?	Congressional Staff		Y	Radio button, one-up vertical	Skip Logic Group*	Role
				The Press
				The Auditing and Accountability Community
				Federal Agency				Randomize
				Researcher (including student, teacher, faculty)
				The Legal Community
				State or Local Government
				Contractor, vendor, other business
				Private Citizen
				I have a different role	A			Anchor Answer Choice
HDU6803Q003		A	Please describe your role:			N	Text field, <100 char	Skip Logic Group*	OE_Role
HDU6803Q004	Primary Reason: Federal Government or Informational Non-Profit		What is your primary reason for visiting the site today?	Look for reports and testimony		Y	Radio button, one-up vertical	Skip Logic Group*	Visit Reason
				Research information on a particular topic
				Look for bid protests, appropriations law or other legal materials	B
				Find a specific GAO report online				Randomize
				Use Yellow Book Red Book or other reference
				Learn more about GAO
				Report fraud or other misconduct
				Research a federal agency
				I have a different reason for visiting	A			Anchor Answer Choice
HDU6803Q005		A	Please describe your reason for visiting the site:			N	Text field, <100 char	Skip Logic Group*	OE_Visit Reason
HDU6803Q006		B	What type of bid protest information were you interested in today? (Select all that apply)	Published decisions		Y	Checkbox, one-up vertical	Skip Logic Group*	Bid Protest Information
				Status of a case in the bid protest docket
				How to file a protest
				Timeline for a bid protest				Randomize
				None. I was only interested in appropriations law or other legal materials				Mutually Exclusive
				I was interested in something not listed	C			Anchor Answer Choice
HDU6803Q007		C	Please describe the type of bid protest information you were interested in today:			N	Text field, <100 char	Skip Logic Group*	OE_BP Information
HDU6803Q008	Accomplish		Did you accomplish what you wanted to do today on this site?	Yes		Y	Radio button, one-up vertical	Skip Logic Group*	Accomplish
				No	A
HDU6803Q009		A	Please tell us why you were unable to accomplish your task:			N	Text area, no char limit	Skip Logic Group*	OE_Accomplish
HDU6803Q020			Prior to your site visit today, how familiar were you with GAO?	Not at all familiar		Y	Radio button, one-up vertical		Familiar Before
				Slightly familiar
				Somewhat familiar
				Moderately familiar
				Extremely familiar
HDU6803Q021			Following your site visit today, how familiar are you with GAO?	Not at all familiar		Y	Radio button, one-up vertical		Familiar After
				Slightly familiar
				Somewhat familiar
				Moderately familiar
				Extremely familiar
HDU6803Q022			If you could make one improvement to this site, what would it be?			N	Text area, no char limit		One Improvement
HDU6803Q023			We're working to improve gao.gov. Please consider providing your email address for us to contact you for either one of the following reasons: To discuss specific details about your current experience using our website. To request your comments on proposed future changes to our website.			N	Text field, <100 char		Email to Contact

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Sheet 4: CQs (7-5-18)

Model Name	GAO Main Site v3					Red & Strike-Through: Delete
Model ID	ARAEIE5BdMxYJ5M8gcAAtA4C					Underlined & Italicized: Re-order
Partitioned	Yes - 2 MQ					Pink: Addition
Date	7/1/2016					Blue: Reword
QID	QUESTION META TAG	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
HDU6803Q001	Visit Frequency		How often do you visit this site?	First time		Y	Radio button, one-up vertical		Visit Frequency
				Once every 6 months or less
				Once every few months
				Monthly
				Weekly
				Daily
HDU6803Q002	Role		What is your primary role in visiting the site today?	Congressional Staff		Y	Radio button, one-up vertical	Skip Logic Group*	Role
				The Press
				The Auditing and Accountability Community
				Federal Agency				Randomize
				Researcher (including student, teacher, faculty)
				The Legal Community
				State or Local Government
				Contractor, vendor, other business
				Private Citizen
				I have a different role	A			Anchor Answer Choice
HDU6803Q003		A	Please describe your role:			N	Text field, <100 char	Skip Logic Group*	OE_Role
HDU6803Q004	Primary Reason: Federal Government or Informational Non-Profit		What is your primary reason for visiting the site today?	Look for reports and testimony		Y	Radio button, one-up vertical	Skip Logic Group*	Visit Reason
				Research information on a particular topic
				Look for bid protests, appropriations law or other legal materials	B
				Find a specific GAO report online				Randomize
				Use Yellow Book Red Book or other reference
				Learn more about GAO
				Report fraud or other misconduct
				Research a federal agency
				I have a different reason for visiting	A			Anchor Answer Choice
HDU6803Q005		A	Please describe your reason for visiting the site:			N	Text field, <100 char	Skip Logic Group*	OE_Visit Reason
HDU6803Q006		B	What type of bid protest information were you interested in today? (Select all that apply)	Published decisions		Y	Checkbox, one-up vertical	Skip Logic Group*	Bid Protest Information
				Status of a case in the bid protest docket
				How to file a protest
				Timeline for a bid protest				Randomize
				None. I was only interested in appropriations law or other legal materials				Mutually Exclusive
				I was interested in something not listed	C			Anchor Answer Choice
HDU6803Q007		C	Please describe the type of bid protest information you were interested in today:			N	Text field, <100 char	Skip Logic Group*	OE_BP Information
HDU6803Q008	Accomplish		Did you accomplish what you wanted to do today on this site?	Yes		Y	Radio button, one-up vertical	Skip Logic Group*	Accomplish
				No	A
HDU6803Q009		A	Please tell us why you were unable to accomplish your task:			N	Text area, no char limit	Skip Logic Group*	OE_Accomplish
HDU6803Q010			How did you look for information or navigate the site today? (Select all that apply)	Top menu bar	F	Y	Checkbox, one-up vertical	Skip Logic Group*	Look For Information
				Left menu bar	F
				Tabs within a page or section	F
				Search feature	B,D,E
				Links within text	F			Randomize
				Page bookmark or favorite link
				Google or other search engine
				I looked for information a different way	A			Anchor Answer Choice
HDU6803Q011		A	Please tell us how you looked for information today:			N	Text area, no char limit	Skip Logic Group*	OE_Look for Info
HDU6803Q012		B	Please tell us about your experience with the site's search feature today. (Select all that apply)	The search met my needs today		Y	Checkbox, one-up vertical	Mutually Exclusive	Search Experience
				I had problems with the basic search process (how to use it, terms to enter)				Skip Logic Group*
				I had problems with the visual display of the search results (text size, images)
				I received irrelevant search results				Randomize
				I received too many search results
				I had problems sorting, filtering, using advanced search
				I had technical problems with search
				I had a different problem with search	C			Anchor Answer Choice
HDU6803Q013		C	Please tell us about your search experience:			N	Text area, no char limit	Skip Logic Group*	OE_Search Experience
HDU6803Q014		D	Overall, were you satisfied with the search feature today?	Yes		Y	Radio button, one-up vertical	Skip Logic Group*	Search Satisfaction
				No
HDU6803Q015		E	Did you try using the site's navigational links before using the search feature today?	Yes, I navigated first		Y	Radio button, one-up vertical	Skip Logic Group*	Navigate First
				No, I went straight to the search feature
				I don't remember
HDU6803Q016		F	How would you describe your navigation experience on the site today? (Select all that apply)	I had no difficulty navigating the site		Y	Checkbox, one-up vertical	Mutually Exclusive	Navigation Experience
				Links often did not take me where I expected				Skip Logic Group*
				I had difficulty finding relevant information				Randomize
				Link labels were difficult to understand
				There were too many links or navigational options to choose from
				I had technical difficulties (error messages, broken links, etc.)
				I could not navigate back to previous information
				I had a navigation difficulty not listed	G			Anchor Answer Choice
HDU6803Q017		G	Please tell us about your navigation experience:			N	Text field, <100 char	Skip Logic Group*	OE_Navigation Experience
HDU6803Q018			Did you watch a video or listen to a podcast on the site today?	Yes, podcast only		Y	Radio button, one-up vertical		Multimedia
				Yes, video only
				Yes, both podcast and video
				No
				I was unaware of the videos and podcasts on the site
HDU6803Q019			How likely are you to watch a video or listen to a podcast on this site in the future?	Extremely unlikely		Y	Radio button, one-up vertical		Multimedia Future
				Unlikely
				Neutral
				Likely
				Extremely likely
HDU6803Q020			Prior to your site visit today, how familiar were you with GAO?	Not at all familiar		Y	Radio button, one-up vertical		Familiar Before
				Slightly familiar
				Somewhat familiar
				Moderately familiar
				Extremely familiar
HDU6803Q021			Following your site visit today, how familiar are you with GAO?	Not at all familiar		Y	Radio button, one-up vertical		Familiar After
				Slightly familiar
				Somewhat familiar
				Moderately familiar
				Extremely familiar
HDU6803Q022			If you could make one improvement to this site, what would it be?			N	Text area, no char limit		One Improvement
HDU6803Q023			We're working to improve gao.gov. Please consider providing your email address for us to contact you for either one of the following reasons: To discuss specific details about your current experience using our website. To request your comments on proposed future changes to our website.			N	Text field, <100 char		Email to Contact