| Survey: |
NASS Customer Satisfaction Survey 2020 |
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| IA#: |
20918 A0 |
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| Date: |
3/19/2020 |
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| SURVEY TYPE: |
Relationship (Tab 4) |
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| Survey Q# |
Type# |
Type Topic |
| QA |
Custom |
Respondent Background |
| QB |
Custom |
Respondent Background |
| QB2 |
Custom |
Respondent Background |
| QC |
Custom |
Respondent Background |
| QD |
Custom |
Respondent Background |
| PS1 |
5 |
Product/Information/Service Provided |
| PS2 |
5 |
Product/Information/Service Provided |
| PS3 |
5 |
Product/Information/Service Provided |
| PS4 |
5 |
Product/Information/Service Provided |
| PS5 |
5 |
Product/Information/Service Provided |
| PS6 |
5 |
Product/Information/Service Provided |
| PS7 |
5 |
Product/Information/Service Provided |
| PS8 |
5 |
Product/Information/Service Provided |
| GD1 |
5 |
Product/Information/Service Provided |
| GD2 |
5 |
Product/Information/Service Provided |
| GD3 |
5 |
Product/Information/Service Provided |
| GD4 |
5 |
Product/Information/Service Provided |
| GD5 |
5 |
Product/Information/Service Provided |
| GS1 |
5 |
Product/Information/Service Provided |
| GS2 |
5 |
Product/Information/Service Provided |
| GS3 |
5 |
Product/Information/Service Provided |
| GS4 |
5 |
Product/Information/Service Provided |
| GS5 |
5 |
Product/Information/Service Provided |
| GS6 |
5 |
Product/Information/Service Provided |
| W1 |
Custom |
Website Use |
| W2 |
Custom |
Website Use |
| W3 |
3 |
Website |
| W4 |
3 |
Website |
| W5 |
3 |
Website |
| W6 |
3 |
Website |
| W7 |
Custom |
Website Use |
| AS1 |
5 |
Product/Information/Service Provided |
| AS2 |
5 |
Product/Information/Service Provided |
| AS3 |
5 |
Product/Information/Service Provided |
| AS4 |
5 |
Product/Information/Service Provided |
| AS5 |
Custom |
Website Use |
| QS1 |
5 |
Product/Information/Service Provided |
| QS2 |
5 |
Product/Information/Service Provided |
| QS3 |
5 |
Product/Information/Service Provided |
| QS4 |
5 |
Product/Information/Service Provided |
| HL1 |
5 |
Product/Information/Service Provided |
| HL2 |
5 |
Product/Information/Service Provided |
| HL3 |
5 |
Product/Information/Service Provided |
| HL4 |
5 |
Product/Information/Service Provided |
| EB1 |
5 |
Product/Information/Service Provided |
| EB2 |
5 |
Product/Information/Service Provided |
| EB3 |
5 |
Product/Information/Service Provided |
| AP1 |
5 |
Product/Information/Service Provided |
| AP2 |
5 |
Product/Information/Service Provided |
| AP3 |
5 |
Product/Information/Service Provided |
| AP4 |
5 |
Product/Information/Service Provided |
| AP5 |
5 |
Product/Information/Service Provided |
| CD1 |
5 |
Product/Information/Service Provided |
| CD2 |
5 |
Product/Information/Service Provided |
| CD3 |
5 |
Product/Information/Service Provided |
| CD4 |
5 |
Product/Information/Service Provided |
| SM1 |
4 |
Communications |
| SM2 |
4 |
Communications |
| SM3 |
Custom |
Communications |
| CS1 |
Custom |
Customer Service |
| CS2 |
Custom |
Customer Service |
| CS3 |
Custom |
Customer Service |
| CS4 |
2 |
Customer Service |
| CS5 |
2 |
Customer Service |
| CS6 |
2 |
Customer Service |
| CS7 |
2 |
Customer Service |
| CS8 |
2 |
Customer Service |
| CS9 |
2 |
Customer Service |
| CS10 |
Custom |
Customer Service |
| Q35 |
5 |
Product/Information/Service Provided |
| Q36 |
7 |
Satisfaction (ACSI Index) |
| Q37 |
7 |
Satisfaction (ACSI Index) |
| Q38 |
7 |
Satisfaction (ACSI Index) |
| OM1 |
Custom |
Outcome Measure |
| SR1 |
Custom |
Awareness |
| SR2 |
Custom |
Awareness |
| Q39 |
Custom |
Complaint Handling |
| Q40 |
6 |
Complaint Handling |
| Q43 |
Custom |
Additional Comments/Suggestions |
| QD1 |
Custom |
Respondent Background |
| QD2 |
Custom |
Respondent Background |
| QD3 |
Custom |
Respondent Background |