| Survey: |
SBA Lenders Survey |
| IA#: |
20328 A1 |
|
| Date: |
8/19/2019 |
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| SURVEY TYPE: |
Relationship (tab 4) |
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| Survey Q# |
Type# |
Topic Type |
| Intro |
Custom |
Introduction |
| Q1 |
Custom |
Respondent Background/Experience |
| Q1a |
Custom |
Respondent Background/Experience |
| Q2 |
Custom |
Respondent Background/Experience |
| Q3 |
Custom |
Respondent Background/Experience |
| Q4 |
Custom |
Respondent Background/Experience |
| Q5a |
5 |
Product/Information/Service Provided |
| Q5b |
5 |
Product/Information/Service Provided |
| Q5c |
5 |
Product/Information/Service Provided |
| Q6a |
5 |
Product/Information/Service Provided |
| Q6b |
Custom |
Open-end |
| Q7 |
Custom |
Respondent Background/Experience |
| Q8a |
8 |
Future Behavior |
| Q8b |
8 |
Future Behavior |
| Q8c |
8 |
Future Behavior |
| Q8d |
8 |
Future Behavior |
| Q8e |
8 |
Future Behavior |
| Q9 |
Custom |
Future Behavior |
| Q10 |
Custom |
Respondent Background/Experience |
| Q10a |
Custom |
Respondent Background/Experience |
| Q11 |
Custom |
Respondent Background/Experience |
| Q12 |
Custom |
Respondent Background/Experience |
| Q13 |
Custom |
Respondent Background/Experience |
| Q13a |
Custom |
Respondent Background/Experience |
| Q13b |
Custom |
Respondent Background/Experience |
| Q13c |
Custom |
Respondent Background/Experience |
| Q14a |
1 |
Application Process |
| Q14b |
1 |
Application Process |
| Q14c |
1 |
Application Process |
| Q15 |
7 |
Satisfaction (ACSI Index) |
| Q16 |
7 |
Satisfaction (ACSI Index) |
| Q17 |
7 |
Satisfaction (ACSI Index) |
| Q18a |
5 |
Product/Information/Service Provided |
| Q18b |
5 |
Product/Information/Service Provided |
| Q18c |
5 |
Product/Information/Service Provided |
| Q18d |
5 |
Product/Information/Service Provided |
| Q18e |
5 |
Product/Information/Service Provided |
| Q19 |
Custom |
Open-end |
| Q20 |
8 |
Future Behavior |
| Q21 |
8 |
Future Behavior |
| Q22 |
Custom |
Open-end |
| Q23 |
Custom |
Open-end |