| Survey: |
CFPB Customer Satisfaction Survey |
| IA#: |
20910 A0 |
|
| Date: |
7/24/2019 |
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| SURVEY TYPE: |
Relationship |
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| Survey Q# |
Type# |
Type Topic |
| SERVUSE a |
Custom |
Respondent Background/Experience |
| SERVUSE b |
Custom |
Respondent Background/Experience |
| SERVUSE c |
Custom |
Respondent Background/Experience |
| SERVUSE d |
Custom |
Respondent Background/Experience |
| SERVUSE e |
Custom |
Respondent Background/Experience |
| SERVUSE f |
Custom |
Respondent Background/Experience |
| FAMILIAR |
Custom |
Respondent Background/Experience |
| ZIP |
Custom |
Firmographics |
| ROLE |
Custom |
Firmographics |
| ORG |
Custom |
Firmographics |
| SIZE |
Custom |
Firmographics |
| POP |
Custom |
Firmographics |
| KNOW1 |
5 |
Product/Information/Service Provided |
| KNOW2 |
5 |
Product/Information/Service Provided |
| KNOW3 |
5 |
Product/Information/Service Provided |
| KNOW4 |
5 |
Product/Information/Service Provided |
| KNOW5 |
5 |
Product/Information/Service Provided |
| EVTANMT |
Custom |
Communications |
| EVENT |
Custom |
Respondent Background/Experience |
| EVNT1 |
5 |
Product/Information/Service Provided |
| EVNT2 |
5 |
Product/Information/Service Provided |
| EVNT3 |
5 |
Product/Information/Service Provided |
| EVNT4 |
5 |
Product/Information/Service Provided |
| EVNT5 |
5 |
Product/Information/Service Provided |
| DOWNL |
Custom |
Product/Information/Service Provided |
| ACCESS |
Custom |
Product/Information/Service Provided |
| MATER |
Custom |
Product/Information/Service Provided |
| MATER1 |
5 |
Product/Information/Service Provided |
| MATER2 |
5 |
Product/Information/Service Provided |
| MATER3 |
5 |
Product/Information/Service Provided |
| MATER4 |
5 |
Product/Information/Service Provided |
| MATER5 |
5 |
Product/Information/Service Provided |
| MATOPN |
Custom |
Product/Information/Service Provided |
| WEBSITE |
Custom |
Website |
| WRESRC |
Custom |
Website |
| WEB1 |
3 |
Website |
| WEB2 |
3 |
Website |
| WEB3 |
3 |
Website |
| WEBOPN |
Custom |
Website |
| SATIS |
7 |
Satisfaction (ACSI Index) |
| EXPECT |
7 |
Satisfaction (ACSI Index) |
| IDEAL |
7 |
Satisfaction (ACSI Index) |
| RECOM |
8 |
Future Behaviors |
| CHANGE |
8 |
Future Behaviors |
| SUGGEST |
Custom |
Product/Information/Service Provided |