| Survey: |
HIV/AIDS Bureau (HRSA – HAB) 2019 Recipient Satisfaction Survey |
| IA#: |
20904 A0 |
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| Date: |
7/19/2019 |
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| SURVEY TYPE: |
Grant_Loan Programs (Tab 2) |
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| Survey Q# |
Type# |
Type Topic |
| Q1 |
Custom |
Respondent Background |
| Q2 |
Custom |
Respondent Background |
| Q3 |
Custom |
Respondent Background/Experience |
| Q4 |
12 |
Application Process |
| Q5 |
12 |
Application Process |
| Q14 |
3 |
Reporting Requirements |
| Q16 |
3 |
Reporting Requirements |
| Q18 |
Custom |
Suggested Improvements |
| Q19a |
Custom |
Respondent Background/Experience |
| Q20a |
14 |
Project Officer Interaction |
| Q19b |
Custom |
Respondent Background/Experience |
| Q20b |
14 |
Project Officer Interaction |
| Q19c |
Custom |
Respondent Background/Experience |
| Q20c |
14 |
Project Officer Interaction |
| Q19d |
Custom |
Respondent Background/Experience |
| Q20d |
14 |
Project Officer Interaction |
| Q19e |
Custom |
Respondent Background/Experience |
| Q20e |
14 |
Project Officer Interaction |
| Q20f |
14 |
Project Officer Interaction |
| Q20g |
14 |
Project Officer Interaction |
| Q21 |
Custom |
Suggested Improvements |
| Q45a |
6 |
Communication |
| Q45b |
6 |
Communication |
| Q45c |
6 |
Communication |
| Q45d |
6 |
Communication |
| Q45e |
6 |
Communication |
| Q22 |
Custom |
Respondent Background/Experience |
| Q23 |
15 |
Customer Service and Support |
| Q26 |
15 |
Customer Service and Support |
| Q27 |
Custom |
Suggested Improvements |
| Q33 |
Custom |
Respondent Background/Experience |
| Q34 |
5 |
Training and Technical Assistance |
| Q35 |
5 |
Training and Technical Assistance |
| Q36 |
5 |
Training and Technical Assistance |
| Q37 |
5 |
Training and Technical Assistance |
| Q40 |
5 |
Training and Technical Assistance |
| Q41 |
5 |
Training and Technical Assistance |
| Q42 |
5 |
Training and Technical Assistance |
| Q43 |
5 |
Training and Technical Assistance |
| Q44 |
5 |
Training and Technical Assistance |
| Q45 |
5 |
Training and Technical Assistance |
| Q46 |
5 |
Training and Technical Assistance |
| Q47 |
5 |
Training and Technical Assistance |
| Q48 |
5 |
Training and Technical Assistance |
| Q49 |
5 |
Training and Technical Assistance |
| Q24 |
Custom |
Respondent Background/Experience |
| Q46 |
16 |
Satisfaction (ACSI Index) |
| Q47 |
16 |
Satisfaction (ACSI Index) |
| Q48 |
16 |
Satisfaction (ACSI Index) |
| Q49 |
16 |
Satisfaction (ACSI Index) |
| Q50 |
16 |
Satisfaction (ACSI Index) |
| Q51 |
Custom |
Suggested Improvements |
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| BHL5 |
15 |
Customer Service and Support |
| BW1 |
9 |
Online Resource/Website |
| BW2 |
9 |
Online Resource/Website |
| BW3 |
9 |
Online Resource/Website |
| BW4 |
9 |
Online Resource/Website |
| PHC1 |
10 |
Documents |
| PHC2 |
10 |
Documents |
| PHC3 |
10 |
Documents |
| SV1 |
2 |
Grant Monitoring |
| SV2 |
3 |
Grant Monitoring |
| SV3 |
4 |
Grant Monitoring |
| SV4 |
5 |
Grant Monitoring |
| SV5 |
6 |
Grant Monitoring |
| SV6 |
7 |
Grant Monitoring |
| SV7 |
8 |
Grant Monitoring |
| SV8 |
9 |
Grant Monitoring |
| SV9 |
10 |
Grant Monitoring |
| SV10 |
2 |
Grant Monitoring |
| TA1 |
5 |
Training and Technical Assistance |
| TA2 |
5 |
Training and Technical Assistance |
| TA3 |
5 |
Training and Technical Assistance |
| A1 |
16 |
Satisfaction (ACSI Index) |
| A2 |
16 |
Satisfaction (ACSI Index) |
| A3 |
16 |
Satisfaction (ACSI Index) |
| OM1 |
17 |
Future Behaviors |
| OM2 |
17 |
Future Behaviors |
| OM3 |
17 |
Future Behaviors |