| Survey: |
2019 Small Business & Self-Employed Division (SBSE) Survey
Department of Treasury: Internal Revenue Service |
| IA#: |
20275 |
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| Date: |
6/3/2019 |
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| SURVEY TYPE: |
Relationship (Tab 4) |
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| Survey Q# |
Type# |
Type Topic |
| QA |
Custom |
Respondent Background |
| QAGE |
Custom |
Demographics |
| Q1 |
5 |
Product/Information/Service Provided |
| Q2 |
5 |
Product/Information/Service Provided |
| Q3 |
5 |
Product/Information/Service Provided |
| Q4 |
5 |
Product/Information/Service Provided |
| Q5 |
2 |
Customer Service |
| Q6 |
2 |
Customer Service |
| Q7 |
2 |
Customer Service |
| Q8 |
2 |
Customer Service |
| Q9 |
2 |
Customer Service |
| Q10 |
5 |
Product/Information/Service Provided |
| Q11 |
7 |
Satisfaction (ACSI Index) |
| Q12 |
7 |
Satisfaction (ACSI Index) |
| Q13 |
7 |
Satisfaction (ACSI Index) |
| Q14 |
Custom |
Respondent Background/Experience |
| Q14A |
6 |
Complaint Handling |
| Q14B |
6 |
Complaint Handling |
| Q15 |
5 |
Product/Information/Service Provided |
| Q16 |
5 |
Product/Information/Service Provided |
| IRS1 |
Custom |
Respondent Background/Experience |
| IRS2 |
Custom |
Respondent Background/Experience |
| IRS3 |
Custom |
Respondent Background/Experience |
| IRS4 |
Custom |
Respondent Background/Experience |
| IRS5 |
Custom |
Respondent Background/Experience |
| IRS6 |
Custom |
Respondent Background/Experience |