| Survey: |
PBGC Premium Filer 2019 |
| IA#: |
20806 A0 |
|
| Date: |
2/4/2019 |
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| SURVEY TYPE: |
Relationship (tab 4) |
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| Survey Q# |
Type# |
Type Topic |
| Demo1 |
Custom |
Respondent Background/Experience |
| Demo2 |
Custom |
Respondent Background/Experience |
| Demo3 |
Custom |
Respondent Background/Experience |
| Premium1.1 |
1 |
Application Process |
| Premium1.2 |
1 |
Application Process |
| Premium1.3 |
1 |
Application Process |
| Premium1.4 |
1 |
Application Process |
| Premium1.5 |
1 |
Application Process |
| Premium2.1 |
1 |
Application Process |
| Standard1.1 |
1 |
Application Process |
| Standard1.2 |
1 |
Application Process |
| Standard1.3 |
1 |
Application Process |
| Standard1.4 |
1 |
Application Process |
| Written1 |
4 |
Communications |
| Written2 |
4 |
Communications |
| Written2.1 |
4 |
Communications |
| Written2.2 |
4 |
Communications |
| Written2.3 |
4 |
Communications |
| Website1 |
3 |
Website |
| Website2 |
3 |
Website |
| Website3 |
3 |
Website |
| Website4 |
3 |
Website |
| Website5 |
3 |
Website |
| Customer1 |
2 |
Customer Service |
| Customer2 |
2 |
Customer Service |
| Customer3 |
2 |
Customer Service |
| Customer3.1 |
2 |
Customer Service |
| Customer3.2 |
2 |
Customer Service |
| Customer3.3 |
2 |
Customer Service |
| Customer3.4 |
2 |
Customer Service |
| Sat1.1 |
7 |
Satisfaction (ACSI Index) |
| Sat2 |
7 |
Satisfaction (ACSI Index) |
| Sat3.1 |
7 |
Satisfaction (ACSI Index) |
| Policy1.1 |
5 |
Product/Information/Service Provided |
| Policy1.2 |
5 |
Product/Information/Service Provided |
| Policy1.3 |
5 |
Product/Information/Service Provided |
| Concern1 |
Custom |
Respondent Background/Experience |
| Outcome1 |
6 |
Complaint Handling |
| Outcome2.1 |
6 |
Complaint Handling |
| Outcome2.2 |
6 |
Complaint Handling |
| Outcome3 |
8 |
Future Behaviors |
| Outcome4 |
8 |
Future Behaviors |
| OpenEnd1 |
Custom |
Suggested Improvements |
| Contact1 |
Custom |
Respondent Background/Experience |
| Contact1.1 |
Custom |
Respondent Background/Experience |
| Contact2 |
Custom |
Respondent Background/Experience |