| Survey: US Mint IVR Survey |
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IA#: 20807 A0
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| Date:9/27/18 |
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| SURVEY TYPE: Call_Contact Center (tab 3) |
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| Survey Q# |
Type# |
Type Topic |
| Q1a |
Custom |
Respondent Background/Experience |
| Q1b |
Custom |
Respondent Background/Experience |
| Q1 |
4 |
IVR |
| Q2 |
2 |
Wait time |
| Q3 |
3 |
Customer Service Representative |
| Q4 |
3 |
Customer Service Representative |
| Q5 |
3 |
Customer Service Representative |
| Q6 |
3 |
Customer Service Representative |
| Q7 |
5 |
Satisfaciton (ACSI Index) |
| Q8 |
5 |
Satisfaciton (ACSI Index) |
| Q9 |
5 |
Satisfaciton (ACSI Index) |
| Q10 |
6 |
Future Behavior |
| Q11 |
6 |
Future Behavior |
| Q12 |
Custom |
Suggested Improvements |