ACSI Survey 2019 022 FAA Webmonitor 2018-19

Survey:	FAA Webmonitor
IA#:	20313 A1
Date:	9/27/2018
SURVEY TYPE:	Webmonitor (Tab 5)
Survey Q#	Type#	Type Topic
AGE	Custom	Demographics
PURPOSE	Custom	Demographics
DEVICE	Custom	Demographics
FREQ	Custom	Demographics
LF_CLAR	1	Look and Feel
LF_VIS	1	Look and Feel
NAV_FIND	2	Navigation
NAV_EASE	2	Navigation
NAV_STPS	2	Navigation
FUN_USE	4	Functionality
FUN_VAR	4	Functionality
INFOTYPE	Custom	Content
CNT_ACC (TFR)	5	Content
CNT_COMP (TFR)	5	Content
CNT_CLAR (TFR)	5	Content
CNT_ACC (AC)	5	Content
CNT_COMP (AC)	5	Content
CNT_CLAR (AC)	5	Content
CNT_ACC (WB)	5	Content
CNT_COMP (WB)	5	Content
CNT_CLAR (WB)	5	Content
PER_SPD	6	Site Performance
PER_RELI	6	Site Performance
SATIS	9	Satisfaction (ACSI Index)
EXPECT	9	Satisfaction (ACSI Index)
IDEAL	9	Satisfaction (ACSI Index)
RETURN	10	Future Behaviors
RECOMM	10	Future Behaviors
USEOPEN	Custom	Future Behaviors
FREQCALL	Custom	Demographics
INFO_OPN	Custom	Demographics
EXLOPEN	Custom	Demographics
FOLLOWUP	Custom	Demographics
FLYING1	Custom	Demographics
FLYING2	Custom	Demographics
LONG	Custom	Demographics
CERT	Custom	Demographics
INSTMNT	Custom	Demographics
INSTRUCT	Custom	Demographics
FINAL	Custom	Demographics