| Survey: |
BCA Passport Annual |
| IA#: |
20276 A3 |
|
| Date: |
9/20/2018 |
|
|
|
|
| SURVEY TYPE: |
Relationship (Tab 4) |
|
|
|
|
| Survey Q# |
Type# |
Type Topic |
| Q1 |
Custom |
Product/Information/Service Provided |
| Q1a |
Custom |
Customer Service |
| Q1b |
2 |
Customer Service |
| Q1c |
2 |
Customer Service |
| Q1d |
2 |
Customer Service |
| Q2 |
Custom |
Product/Information/Service Provided |
| Q3 |
1 |
Application Process |
| Q4 |
Custom |
Application Process |
| Q5 |
Custom |
Application Process |
| Q5a |
1 |
Application Process |
| Q6 |
Custom |
Application Process |
| Q6a |
2 |
Customer Service |
| Q6b |
2 |
Customer Service |
| Q6c |
2 |
Customer Service |
| Q7 |
1 |
Application Process |
| Q8 |
1 |
Application Process |
| Q9 |
5 |
Product/Information/Service Provided |
| Q10 |
5 |
Product/Information/Service Provided |
| Q11 |
7 |
Satisfaction (ACSI Index) |
| Q12 |
7 |
Satisfaction (ACSI Index) |
| Q13 |
7 |
Satisfaction (ACSI Index) |
| Q14 |
8 |
Future Behaviors |
| Q15 |
Custom |
Complaint Handling |
| Q15a |
6 |
Complaint Handling |
| Q15b |
Custom |
Complaint Handling |
| Q16 |
Custom |
Product/Information/Service Provided |
| Q17 |
Custom |
Respondent Demographic |
| Q18 |
Custom |
Respondent Demographic |
| Q19 |
Custom |
Respondent Demographic |
| Q20 |
Custom |
Respondent Demographic |