OMBudsman Survey

USPTO Ombudsman Survey 2014
Welcome

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USPTO Ombudsman Survey 2014
Demographics

1. Which is your position or role regarding inquiries with the USPTO Ombudsman
Program?
j Applicant with representation
k
l
m
n
j Pro se applicant
k
l
m
n
j Attorney/agent
k
l
m
n
j Paralegal
k
l
m
n

j Other (please specify)
k
l
m
n

2. In the past 12 months, how many inquiries have you initiated with the Ombudsman
Office? Please count all inquiries regardless of whether or not they have been closed out.
j None (Inquiries initiated prior to one year ago, My inquiry wasn't relevant to the Ombudsman Program, I did not contact the Ombudsman 
k
l
m
n
Office, etc.) 

j One
k
l
m
n
j Two
k
l
m
n

j Three or more
k
l
m
n

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USPTO Ombudsman Survey 2014

Ombudsman Specifics

1. Please indicate the Technology Field in which the majority of your inquiries were made:
j Biotech (TC 1600)
k
l
m
n

j Chemical (TC 1700)
k
l
m
n
j Electrical (TC 2100)
k
l
m
n
j Electrical (TC 2400)
k
l
m
n
j Electrical (TC 2600)
k
l
m
n
j Electrical (TC 2800)
k
l
m
n

j Electrical (Unsure of Specific TC)
k
l
m
n
j Mechanical (TC 3600)
k
l
m
n
j Mechanical (TC 3700)
k
l
m
n

j Mechanical (Unsure of Specific TC)
k
l
m
n
j Designs (TC 2900)
k
l
m
n

j General Ombudsman Inquiries
k
l
m
n

2. Please rate your satisfaction with the Ombudsman Program with regard to:

Ease of use of the program 

Very Dissatisfied

Dissatisfied

j
k
l
m
n

j
k
l
m
n

j
k
l
m
n

Neither Dissatisfied nor 

Satisfied

Very Satisfied

j
k
l
m
n

j
k
l
m
n

j
k
l
m
n

j
k
l
m
n

j
k
l
m
n

j
k
l
m
n

j
k
l
m
n

j
k
l
m
n

j
k
l
m
n

j
k
l
m
n

j
k
l
m
n

j
k
l
m
n

j
k
l
m
n

j
k
l
m
n

j
k
l
m
n

j
k
l
m
n

j
k
l
m
n

j
k
l
m
n

j
k
l
m
n

j
k
l
m
n

j
k
l
m
n

j
k
l
m
n

j
k
l
m
n

j
k
l
m
n

j
k
l
m
n

j
k
l
m
n

j
k
l
m
n

Satisfied

for initiating an inquiry
Receiving prompt response 
after initial inquiry
Ability to put you in contact 
with the right USPTO 
personnel responsible for 
facilitating your inquiry
Keeping you apprised of 
the status of your inquiry
Timeliness to address issue
(s)
Overall satisfaction with the 
Ombudsman program

3. Were there any factors other than those listed in Question 2 above which decreased
your overall satisfaction with the Ombudsman Program?
5

6  

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USPTO Ombudsman Survey 2014
4. Were there any factors other than those listed in Question 2 above which increased your
overall satisfaction with the Ombudsman Program?
5

6  

5. How likely are you to recommend the Ombudsman Program?
j Definitely Would Not
k
l
m
n

j Probably Would Not
k
l
m
n

j May or May Not
k
l
m
n

j Probably Would
k
l
m
n

j Definitely Would
k
l
m
n

6. Over the past 12 months, has the effectiveness of the Ombudsman Program:
j Significantly Declined
k
l
m
n
j Slightly Declined
k
l
m
n

j Stayed the Same
k
l
m
n

j Slightly Improved
k
l
m
n

j Significantly Improved
k
l
m
n
j N/A: No basis to judge
k
l
m
n

7. Please provide any comments you may have on how to improve the Ombudsman
Program to more effectively meet your needs:
5
6  

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USPTO Ombudsman Survey 2014
Thank you.

Thank you for participating in the survey. Clicking the "Done" button on this page will submit your response and close the browser window. 
Remember, your response is anonymous and results will be viewed in aggregate format only. 

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