Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

ICR 201804-2120-006

OMB: 2120-0746

Federal Form Document

Forms and Documents
Document
Name
Status
Form and Instruction
New
Supporting Statement A
2018-04-25
Supporting Statement B
2018-04-03
Supplementary Document
2011-06-15
ICR Details
2120-0746 201804-2120-006
Active 201405-2120-002
DOT/FAA
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Extension without change of a currently approved collection   No
Regular
Approved without change 08/24/2018
Retrieve Notice of Action (NOA) 04/25/2018
OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.
  Inventory as of this Action Requested Previously Approved
08/31/2021 36 Months From Approved 08/31/2018
11,000 0 9,000
1,833 0 2,000
0 0 0

This collection will request Agency stakeholders to voluntarily respond to customer feedback requests upon the occasion of interacting with the agency. This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.

EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  
None

Not associated with rulemaking

  82 FR 59944 12/15/2017
83 FR 10766 03/12/2018
No

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 11,000 9,000 0 0 2,000 0
Annual Time Burden (Hours) 1,833 2,000 0 0 -167 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No
Because the agency and the government as a whole continues to focus on improving customer relations, we expect the agency to continue using the current feedback mechanisms and add more. We are requesting the approval of a burden of 11,000 respondents and 1833 hours.

$44,296
Yes Part B of Supporting Statement
    No
    No
No
No
No
Uncollected
Barbara Hall 817 222-5448 barbara.l.hall@faa.gov

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
04/25/2018


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