Supplemental Questions for DOC/NOAA Customer Survey Clearance
(OMB Control Number 0648-0342)
Explain
who will be conducting this survey. What program office will be
conducting the survey? What services does this program provide? Who
are the customers? How are these services provided to the
customer?
The
survey will be distributed electronically by the U.S. Global Change
Research Program National Coordination Office (USGCRP NCO), the
entity charged with coordinating climate change research across 13
Federal agencies. The customers will be participants in USGCRP
activities such as the National Climate Assessment and interagency
working groups. The survey will be delivered via electronic means
including email and a voluntary mechanism on USGCRP website
GlobalChange.gov and subsites.
Explain
how this survey was developed. With whom did you consult during the
development of this survey on content? statistics? What suggestions
did you get about improving the survey?
The
survey is a synthesis of several surveys previously administered to
measure satisfaction and effectiveness in the development of
National Climate Assessment products. Additionally, a number of
longstanding questions from USGCRP staff and member agencies
regarding the utilization of USGCRP products were incorporated.
Explain
how the survey will be conducted. How will the customers be sampled
(if fewer than all customers will be surveyed)? What percentage of
customers asked to take the survey will respond? What actions are
planned to increase the response rate?
The
survey will be targeted toward users of the National Climate
Assessment. They will be asked to take the survey on the USGCRP
websites GlobalChange.gov and subsites.
Describe
how the results of this survey will be analyzed and used. If the
customer population is sampled, what statistical techniques will be
used to generalize the results to the entire customer population? Is
this survey intended to measure a GPRA performance measure? (If so,
please include an excerpt from the appropriate document.)
Response
options in the survey will correspond to a numerical survey
instrument. Beyond the use of averaged score, survey responses will
also be analyzed to determine trends among customer subgroups, as
determined by collected demographic information. Satisfaction, use,
and distribution among customer subgroups will be used to better
tailor USGCRP products and activities. This survey is not intended
to measure a GPRA performance measure.
B. COLLECTIONS OF INFORMATION EMPLOYING STATISTICAL METHODS
Describe
(including a numerical estimate) the potential respondent universe
and any sampling or other respondent selection method to be used.
Data on the number of entities (e.g. establishments, State and local
governmental units, households, or persons) in the universe and the
corresponding sample are to be provided in tabular form. The
tabulation must also include expected response rates for the
collection as a whole. If the collection has been conducted before,
provide the actual response rate achieved.
The
potential
universe
contains 47,000 respondents,
representing a 20% sample
of projected website visitors in a one year period. With an
expected response rate of 15%,
estimated
sample size is 7,050 respondents.
The breakdown of entities is not known at this time and will be
derived from continued data collection.
Describe
the procedures for the collection, including: the statistical
methodology for stratification and sample selection; the estimation
procedure; the degree of accuracy needed for the purpose described
in the justification; any unusual problems requiring specialized
sampling procedures; and any use of periodic (less frequent than
annual) data collection cycles to reduce burden.
Invitation
to participate
in collection will be presented to up to 20% of website visitors, as
well as made available on an opt-in basis.
Describe
the methods used to maximize response rates and to deal with
nonresponse. The accuracy and reliability of the information
collected must be shown to be adequate for the intended uses. For
collections based on sampling, a special justification must be
provided if they will not yield "reliable" data that can
be generalized to the universe studied.
As
a voluntary collection, response rates will be driven by the desire
of respondents to improve USGCRP products and processes. Because the
primary purpose of the collection is evaluation of a USGCRP product,
nonresponse poses a challenge to the identification of trends.
While this could hinder data-driven decision making, nonresponse
does not render the gathered data unreliable.
Describe
any tests of procedures or methods to be undertaken. Tests are
encouraged as effective means to refine collections, but if ten or
more test respondents are involved OMB must give prior approval.
A
review of this collection was conducted among internal staff to
represent the perspectives of product authors, product users,
communications professionals, and program leadership. Elements of
the collection were guided by an assessment of known strengths and
deficiencies in current knowledge base. Lastly, responses from
previous collections were used to identify additional information
collection needs.
Provide
the name and telephone number of individuals consulted on the
statistical aspects of the design, and the name of the agency unit,
contractor(s), grantee(s), or other person(s) who will actually
collect and/or analyze the information for the agency.
Collection
and analysis to be performed by:
David
Reidmiller, USGCRP
Katie
Reeves, ICF on behalf of USGCRP
Bradley
Akamine, ICF on behalf of USGCRP
Chris
Avery, ICF on behalf of USGCRP
Kristin
Lewis, ICF / Straughan Environmental on behalf of USGCRP
File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
File Modified | 0000-00-00 |
File Created | 2021-01-20 |