Fast-Track Template - Discussion Group; Potential Changes

Request for Approval under the “Generic Clearance for the Collection of
Routine Customer Feedback” (OMB Control Number: 3133-0188)
TITLE OF INFORMATION COLLECTION:
Discussion Group: Feedback on Potential Changes to Electronic Loan, Deposit, and Investment
Data Collection
PURPOSE:
Solicit feedback from impacted parties in the modernization, formalization, and
standardization of data formats collected during examinations from the core data
processors and offline systems used by credit unions.
DESCRIPTION OF RESPONDENTS:
The targeted groups for collection of information are credit unions and their primary
vendors. Credit unions gather loan, deposit, and investment data and submit it to the
NCUA for examination and supervision purposes. Vendors support credit unions in this
effort.
TYPE OF COLLECTION: (Check one)
[ ] Customer Comment Card/Complaint Form
[ ] Usability Testing (e.g., Website or Software
[] Focus Group
______________________

[ ] Customer Satisfaction Survey
[X] Small Discussion Group
[X ] Other: One-on-one calls

CERTIFICATION:
I certify the following to be true:
1. The collection is voluntary.
2. The collection is low-burden for respondents and low-cost for the Federal Government.
3. The collection is non-controversial and does not raise issues of concern to other federal
agencies.
4. The results are not intended to be disseminated to the public.
5. Information gathered will not be used for the purpose of substantially informing influential
policy decisions.
6. The collection is targeted to the solicitation of opinions from respondents who have
experience with the program or may have experience with the program in the future.

Dawn Wolfgang

Digitally signed by Dawn Wolfgang
DN: cn=Dawn Wolfgang, o=NCUA, ou=OCIO,
email=dwolfgang@ncua.gov, c=US
Date: 2018.02.02 09:25:54 -05'00'

Name:__________________________________________ 2/02/2018
To assist review, please provide answers to the following question:
Personally Identifiable Information:
1. Is personally identifiable information (PII) collected? [ ] Yes [X] No
2. If Yes, will any information that is collected be included in records that are subject to the
Privacy Act of 1974? [ ] Yes [ ] No
3. If Yes, has an up-to-date System of Records Notice (SORN) been published? [ ] Yes [ ] No

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Gifts or Payments:
Is an incentive (e.g., money or reimbursement of expenses, token of appreciation) provided to
participants? [ ] Yes [X] No
BURDEN HOURS
NCUA will hold a group discussion with a small number credit unions and one-on-one
discussions with individual credit unions covering the same questions.
One-on-one discussion will be conducted with individual data process vendors.
Category of Respondent
No. of
Participation
Respondents Time
Private Sector: Not-for-profit institutions (credit
20
2 hours
unions) – Small Group
Private Sector: Not-for-profit institutions (credit
5
1
unions) – Individual
Private Sector: Business and other for-profits
10
1
(vendors)
Totals
35
FEDERAL COST: The estimated annual cost to the Federal government is

Burden
40 hours
5
10
55 hours

$11,255

If you are conducting a focus group, survey, or plan to employ statistical methods, please
provide answers to the following questions:
The selection of your targeted respondents
1. Do you have a customer list or something similar that defines the universe of potential
respondents and do you have a sampling plan for selecting from this universe?
[X] Yes
[ ] No
If the answer is yes, please provide a description of both below (or attach the sampling plan)? If
the answer is no, please provide a description of how you plan to identify your potential group of
respondents and how you will select them?
To identify the potential pool of credit union respondents, two large industry trade groups
provided a list of interested and willing parties. We plan to select credit unions of
varying asset sizes that use different core data processing vendors. A range of asset sizes
and core vendors will ensure we have a sufficient representation of the populations of
potentially impacted credit unions.
To identify the potential group of vendors, we will select among the most widely used
credit union providers as these would have the largest impact on the industry based on
agency reporting systems and internal knowledge of credit union service providers. The
sample will include a variety of offered product types (loan types, share offerings, and
investment services).
Targeting these groups will ensure we have sufficient representation of the potentially
impacted parties in the credit union industry.

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Administration of the Instrument
1. How will you collect the information? (Check all that apply)
[ ] Web-based or other forms of Social Media
[X] Telephone
[ ] In-person
[ ] Mail
[ ] Other, Explain
2. Will interviewers or facilitators be used? [X] Yes [ ] No

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