Surveys for User Satisfaction, Impact and Needs

ICR 201803-0625-003

OMB: 0625-0275

Federal Form Document

ICR Details
0625-0275 201803-0625-003
Active 201602-0625-001
DOC/ITA
Surveys for User Satisfaction, Impact and Needs
Reinstatement with change of a previously approved collection   No
Regular
Approved with change 09/21/2018
Retrieve Notice of Action (NOA) 05/03/2018
  Inventory as of this Action Requested Previously Approved
09/30/2021 36 Months From Approved
50,000 0 0
25,000 0 0
104,167 0 0

The International Trade Administration provides a multitude of international trade related programs to help U.S. businesses. These programs include information products, services, and trade events. To accomplish its mission effectively, ITA needs ongoing feedback on its programs. This information collection item allows ITA to solicit clients' opinions about the use of ITA products, services, and trade events. To promote optimal use and provide focused and effective improvements to ITA programs, we are requesting approval for this clearance package; including: use of Comment Cards (i.e. transactional-based surveys) to collect feedback immediately after ITA assistance is provided to clients; use of annual surveys (i.e. relationship-based surveys) to gauge overall satisfaction, impact and needs for clients with ITA assistance provided over a period time; use of multiple data collection methods (i.e. web-enabled surveys sent via email, telephone interviews, automated telephone surveys, and in-person surveys via mobile devices/laptops/tablets at trade events/shows) to enable clients to conveniently respond to requests for feedback; and a forecast of burden hours. Without this information, ITA is unable to systematically determine the actual and relative levels of performance for its programs and products/services and to provide clear, actionable insights for managerial intervention. This information will be used for program evaluation and improvement, strategic planning, allocation of resources and stakeholder reporting.

US Code: 15 USC 1512 et seq. and 15 U.S.C. 171 Name of Law: Powers and Duties of Department
  
None

Not associated with rulemaking

  83 FR 8651 02/28/2018
83 FR 19523 05/03/2018
No

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 50,000 0 0 20,000 0 30,000
Annual Time Burden (Hours) 25,000 0 0 20,000 0 5,000
Annual Cost Burden (Dollars) 104,167 0 0 -20,833 0 125,000
Yes
Miscellaneous Actions
No
Our agency has seen an increase in the number of clients being assisted, thereby increasing the number of clients being surveyed.

Yes Part B of Supporting Statement
    No
    No
No
No
No
Uncollected
John Seo 202 482-7497 john.seo@trade.gov

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
05/03/2018


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