VBA Pension National Call Center (NPCC) Satisfaction Survey

VBA Call Center Satisfaction Survey

Documents and Forms

Document Name Document Type
JDPA_VBA_CC_Questionnaire_NPCC_06.02.16_CLEAN.docx Other-Computer Assisted Telephone In
VBA_NPCC_Survey_03.29.2018.docx Other-Computer Assisted Telephone In

Information Collection (IC) Details

IC Title:	VBA Pension National Call Center (NPCC) Satisfaction Survey	Agency IC Tracking Number:	2900-0744

Is this a Common Form? No		IC Status: Modified

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Computer Assisted Telephone Interviewing Survey Instrument			JDPA_VBA_CC_Questionnaire_NPCC_06.02.16_CLEAN.docx		No		Fillable Fileable
Other-Computer Assisted Telephone Interview			VBA_NPCC_Survey_03.29.2018.docx		No		Fillable Fileable

Line of Business: General Government

Subfunction: Legislative Functions

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 3,600	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 0 %

	Approved	Program Change Due to Agency Discretion	Change Due to Potential Violation of the PRA
Annual Number of Responses for this IC	3,600	-400	4,000
Annual IC Time Burden (Hours)	360	-40	400
Annual IC Cost Burden (Dollars)	0	0	0

Documents for IC

Title	Document	Date Uploaded
No associated records found

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.