Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

We ask that you take a brief survey to assess your experience with the National Visa Center. Your
responses will be kept private and not associated with you or your case. We are only conducting
this survey to improve our service.
1. Please select the U.S. Embassy or Consulate where you will be applying.

2. Indicate your relationship to the immigrant visa petition:
Beneficiary/Applicant
Petitioner/Sponsor
Attorney/Agent

3. How did you obtain information on the process? Check all that apply.
Family member of friend
Attorney
Immigration consultant
U.S. Department of State, National Visa Center website (travel.state.gov/nvc.state.gov)
U.S. Embassy/Consulate General website, phone, or email
National Visa Center phone
National Visa Center email
Department of Homeland Security, U.S. Citizenship and Immigration Services website
Social media (e.g., Facebook, Twitter)
Other (please specify)

4. For each source you checked in Question 2 above, indicate below if the source was helpful.
Yes

No

Family member or friend
Attorney
Immigration consultant
U.S. Department of State,
National Visa Center website
(travel.state.gov/nvc.state.gov)
U.S. Embassy/Consulate
General website, phone, or
email
National Visa Center phone
National Visa Center email
Department of Homeland
Security, U.S. Citizenship and
Immigration Services website
Social media (e.g., Facebook,
Twitter)
Other source you listed in
Question 2 above.

5. Was there sufficient information available in your preferred language?
Yes

No

If not, what is your preferred language:

6. Did you have difficulty completing the following forms?
Yes
Immigrant Visa and Alien
Registration Application
(DS-260)
Affidavit of Support (I864)

No

I did not complete this form

7. Were you able to scan and upload the required documents?
Yes, it was easy.
Yes, but with difficulty.
No, I do not have access to the internet.
No, I do not have a scanner.
No, I do not know how to scan and upload documents.
Not applicable.

8. If you needed assistance to scan and transmit the forms, did you receive help from any of the following?
Check all that apply.
Family member or friend
Attorney
Immigration consultant
Not applicable
Other (please specify)

9. Did you have difficulty paying the fees online?
No
Yes, I had difficulty determining which fees I needed to pay.
Yes, I had difficulty completing the transaction online.
Not applicable
Other (please specify)

10. How many times did you contact the National Visa Center by phone or email?
None
1
2
3 or more

11. If you contacted the National Visa Center, was your question answered in the first call or email?
Yes
No

12. Please rate your interaction with the National Visa Center (NVC).
Excellent

Satisfactory

I did not have this
interaction.

Needs improvement

Overall service
Politeness and
professionalism of your
phone or email
interaction
Explanation regarding
your case
Ease of use of the
Consular Electronic
Application Center Immigrant/Diversity Visa
Portal
Instructions from the
NVC to gather/upload
documents
Helpfulness of the
message from the NVC
containing visa
appointment date, time,
and instructions.

13. Please use the space below for any additional suggestions on what we could improve.

Public reporting burden for this collection of information is estimated to average 3 minutes per response, including time required for searching existing data sources, gathering the necessary
documentation, providing the information and/or documents required, and reviewing the final collection. You do not have to supply this information unless this collection displays a currently valid
OMB control number. If you have comments on the accuracy of this burden estimate and/or recommendations for reducing it, please send them to: Department of State, Bureau of Consular Affairs,
ATTN: Catherine Barry, 600 19th Street, N.W., Washington, DC 20036.

OMB No: 1405-0193
Expiration Date: 07/31/2017
Estimated Burden: 3 minutes
SV-2015-0006