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NIV__LON
U.S. Department of State Nonimmigrant Visa Applicant Satisfaction Survey
We ask that you take a brief survey to assess your experience
with the United States consular
section at the U.S.
Embassy
in London.
Your responses
will be kept private and not associated
with you or your case. We are only
conducting
this survey to improve our service.
(OMB No: 1405-0193, Expiration
Date: 7/31/2017,
Estimated
Burden:
minutes, SV-2015-0009)
3
Preparing for your Appointment
01
How did you obtain information
to prepare
for your appointment?
Check all that apply.
This sourcewas helpful
Altorney/notary
Travel agent
U.S. Department of State website, travel.state.gov
Embassy London website
ustraveldocs.com
usvisa-info.com
Other
o
o
o
o
o
o
o
o
o
o
o
o
o
Please specify
Did you need help in completing
o
o
o
o
Social media (e.g., Facebook, Twitter)
02
o
o
Embassy London by phone or email
II other:
This sourcewas not helpful
o
o
o
o
Family member or friend
the forms?
No
Yes, by a family member or friend
Yes, by an attorney/notary
o Yes, by a travel agent
Yes, by contacting Embassy London by phone or email
o Yes, by contacting ustraveldocs.com
o Yes, by contacting usvisa-info.com
o
C) Yes, by other
If other, please specify
03
If you used the Embassy
well-defined?
London,
ustraveldocs.com,
or usvisa-inlo.com
website,
were instructions
and requirements
o Yes
o
o
04
No
I did not use a website.
Prior to your appointment.
o
o
o
o
which of the following
would you have liked to receive
additional
information
about?
What to expect at the appointment (i.e., the security process, waiting room experience, parking, appointment time and duration)
Prohibited items that are not allowed in the Embassy.
Supporting documentation required.
Information on how to change appointment time.
D Other
If other, please specify
Fee Payment
05
Were you satisfied
with the fee payment
o Yes, they were sufficient.
o
instructions?
No, I needed more information.
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9114/2016
NIV_LON
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()
o
No, they were confusing.
Other
If other, please specify
06
Were you satisfied with the fee payment options?
o
o
()
Yes, they were sufficient.
No, they were inconvenient.
Other
If other, please specify
Appointment
07
Scheduling
Did you receive an appointment for a time and date within three weeks?
o
o
Yes
()
No, other
No, I needed an earlier apPointment
date, and one was not available.
If other, please specify
08
Was it difficult for you to schedule or reschedule your appointment?
o
o
The scheduling
[J I do not have
or rescheduling
Please indicate why and check all that apply.
process was confusing.
access' to, or use the internet.
Other
If other, please specify
During the Appointment
09
Please rate your visit to Embassy London.
Courtesy of the security guards
Courtesy of the consular
staff
Answers to your questions
Explanation
regarding
Cleanliness
and comfort of the waiting area
your case
Excellent
Satisfactory
Needs Improvement
o
o
o
o
o
o
o
o
o
o
o
Duration of wait time for the interview
o
o
o
o
Document Delivery
010
If you were provided the option of document delivery, were you satisfied with the options for document delivery?
o
()
o
o
o
Yes, they were sufficient.
N'o, tlley were inconvenient.
No, I needed more options.
Not applicable,
I did not use document
delivery or it was not an option.
Other
If other, please specify
011
Please use the space below for any additional suggestions on what we could improve.
Public reporting burden for this collection of information is estimated to average 3 minutes per response, including time required for searching existing
data sources, gathering the necessary documentation,
providing the information and/or documents required, and reviewing the final collection.
You do
not have to supply this information unless this' collection displays a currently valid OMB control number. If you have comments on the accuracy of this
burden estimate and/or recommendations
for reducing it, please send them to: Department of State, Bureau of Consular Affairs, ATTN: CAlEXlPAS,
600
19th Street, N W, Washington, DC 20036.
https://www.snapsufveys.com/whls.asp?k=147336185172
9114/2016
| File Type | application/pdf |
| File Modified | 0000-00-00 |
| File Created | 2016-09-14 |