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IV customer survey_London
U.S. Department of State Immigrant Visa Applicant Satisfaction Survey
We ask that you take a brief survey to assess your experience with the United States consular section at the U.S.
Embassy in London. Your responses will be kept privateand not associated with you or your case. We are only
conducting this survey to improve our service. (OMB No: 1405-0193, Expiration Date: 7/31/2017, Estimated Burden: 3
minutes, SV-2015-0009)
.
Preparing for your Appointment
01
How did you obtain information to prepare for your appointment? Check all that apply.
This source was not helpful
This source was helpful
o
o
o
o
Family member or friend
Attorney/notary
Immigration
consultant
U.S. Department of State's National Visa Center
website (travel.state.gov or nvc.state.gov)
Embassy
London website
Embassy
London by phone or email
o
o
o
o
o
o
National Visa Center by phone
o
o
o
o
o
National Visa Center by email
o
o
o
o
Department of Homeland Security, U.S.
Citizenship and Immigration Services website
Social media (e.g., Facebook,
o
Twitter)
o
o
Other
If other: Please specify
02
Did you need help in completing the forms?
o
o
o
o
o
No
Yes. by a family member or friend
Yes. by an attorney/notary
Yes, by contacting
Embassy
London by phone or email
Yes, by other
If other, please specify
03
If you used the Embassy London website were instructions and requirements well-defined (i.e., documents needed for
appointment, items allowed inside the Embassy?
o
o
o
04
Yes
No
I did not use a website.
Prior to your appointment, which of the following would you have liked to receive additional information about?
o
D
o
o
What to expect at the appointment
Prohibited
Supporting
documentation
Information
on how to change appointment
D Document
o
(Le .. the security process. waiting room experience.
parking,
appointment
time and duration)
items that are not allowed in the Embassy.
required.
time.
delivery service
Other
If other, please specify
Appointment
05
Scheduling
Did you receive an appointment for a time and date that was convenient?
o
o
Yes
No, I needed an earlier appointment
date, and one was not available.
https://www.snapsurveys.com/wh/s.asp?k=147336747784
911412016
| File Type | application/pdf |
| File Modified | 0000-00-00 |
| File Created | 2016-09-14 |