Justification for Non-substantive change

Justification for Non-Substantive.docx

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Justification for Non-substantive change

OMB: 1405-0193

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Justification for Non-Substantive Change

1405-0193 - State Kiosk – Passport Feedback



This request adds the “State Kiosk – Passport Feedback” survey. The purpose of the Feedback button is to collect customer feedback and provide: agencies with the information needed to improve processes and delivery of services; the Executive Branch with insight into best practices and areas of improvement; and citizens with transparency around the quality provided.

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