Form UnNumbered State and Local Customer Feedback

State and Local Customer Feedback
1) Please indicate your level of satisfaction and the number of times you submitted evidence in the past 12 months to any of the following disciplines:
Forensic Service/Types of
Evidence

FBI
Lab
Indicate
# of
times
used

Documents (handwriting, typewriting)
Shredded paper reconstruction
Shoeprint/tire tread
Records Analysis (drugs, gamb., prostitution)
Tattoo/Graffiti analysis
Coded Messages (inmate msg/gang writings)
Toxicology (poisons, drug-facilitated sexual

Satisfaction
with
Service
(5 highest,
1 lowest)

Non FBI
Lab(s)
Indicate

# of times
used

Satisfaction
with
Service
(5 highest,
1 lowest)

NA
NA
NA
NA
NA

NA
NA
NA
NA
NA

NA

NA

NA

NA

Chemistry (bank dyes, unknown substances)

NA

NA

Metallurgy (composition, failure analysis)

NA

NA

NA
NA

NA
NA

NA

NA

NA
NA
NA
NA
NA
NA
NA
NA
NA
NA

NA
NA
NA
NA
NA
NA
NA
NA
NA
NA

assault)

Paints and Plastics (paint, tapes,
adhesive)

DNA
Chemical, Biological, Radiological,
Nuclear (response, analysis, collection)
Firearms/Toolmarks

Latent Prints
Hair and Fiber
Mineralogy (soil, glass, building material)
Anthropology
Explosive devices
Explosive residue (post blast)
Other
Other
Other

Comments

(Please add helpful comments anytime
you submit a high or low Satisfaction score)

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2) For items sent to a non-FBI Laboratory please indicate your experience:
Avg
Satisfaction
Forensic Service/Types
Non-FBI
Laboratory
Turna
with
of Evidence
Category

round
time
(Days)

Timelines
(5 highest,
1 lowest)

Satisfaction
with report
results that
are easy to
interpret
(5 highest,
1 lowest)

Documents (handwriting,

Satisfaction
with laboratory
communication
(5 highest,
1 lowest)

NA

NA

NA

Shredded paper
reconstruction

NA

NA

NA

Shoeprint/tire tread

NA

NA

NA

Records Analysis

NA

NA

NA

NA

NA

NA

typewriting)

(drugs, gamb., prostitution)

Tattoo/Graffiti analysis
Coded Messages
(inmate/gang writings)
Toxicology (poisons, drug-

NA

NA

NA

NA

NA

NA

Chemistry (bank dyes,

NA

NA

NA

Metallurgy (composition,

NA

NA

NA

Paints and Plastics (paint,

NA

NA

NA

DNA

NA

NA

NA

Chemical, Biological, Radiological,
Nuclear (Response and analysis)

NA

NA

NA

Firearms/Toolmarks

NA

NA

NA

Latent Prints

NA

NA

NA

Hair and Fiber

NA

NA

NA

Mineralogy

NA

NA

NA

Anthropology

NA

NA

NA

facilitated sexual assault)
unknown substances)
failure analysis)

Comments

(Please add helpful comments anytime
you submit a high or low Satisfaction score)

tapes, adhesive)

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Explosive devices

NA

NA

NA

Explosive residue (post

NA

NA

NA

Other

NA

NA

NA

Other

NA

NA

NA

Other

NA

NA

NA

blast)

3) Please rank the factors that impact your level of satisfaction with a Laboratory capability or product? Note: 1st = MOST Important...5th = LEAST Important
Quick Turnaround Time
Report results that are easy to interpret
Real time status of casework
“One Stop Shop” – Submission to a Multidisciplinary Lab
Specify your own value: _______________________________
4) What factors into your decision to use a laboratory other than the FBI Laboratory?

5) Are there particular trends and developments in the fields of investigation, forensic science or forensic response that forensic laboratories need to consider
when setting priorities for the future?

6) What could the Laboratory do better to enhance collaboration and service to you? Are there other ways that you think the FBI Laboratory and your office
could work together in the future?

7) What are the FBI Laboratory's primary strength and/or weakness?

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