Attachment 3a- Full Survey, Intermediary Version
Form Approved
OMB No. 0920-0544
Exp Date xx/xx/20xx
Welcome to the National Institute for Occupational Safety and Health (NIOSH)
Customer Satisfaction Survey.
NIOSH is the federal agency that conducts research and makes recommendations to assure safe and healthy work conditions for all U.S. workers. Because of your potential role in occupational safety and health (OSH), we’d like to invite you to complete the Customer Satisfaction Survey, which you can complete online (the link to the survey is below). And to thank you for your participation, be sure to bookmark the links below for downloads of the most popular NIOSH products!
The CSI Survey is your chance to tell NIOSH how well they’re doing in creating and distributing engaging, innovative, and useful occupational safety and health information. Specifically, we need your feedback on:
How credible and trustworthy NIOSH communication products are
How well NIOSH distributes its products
What kind of effect NIOSH communication products have on workplace safety and health policies and practices
How NIOSH products can be improved—in their development and delivery
Your feedback is critical in helping NIOSH meet audience needs. Your individual responses will not be tied to any information collected about you, and they will not be shared with anyone other than individuals directly involved with this research project. Because we are interested in group-level findings, your responses will not be linked back to you or your organization. Completing the CSI survey will take about 20 minutes.
Would you like to participate in this survey? (click “yes” or “no”)
YES NO
For downloads of NIOSH’s most popular products and programs, click on these links:
NIOSH Pocket Guide to Chemical Hazards: http://www.cdc.gov/niosh/npg/mobilepocketguide.html?s_cid=3ni7d2mnpg07112016
NIOSH Ladder Safety Mobile Application: http://www.cdc.gov/niosh/topics/falls/mobileapp.html
NIOSH Manual of Analytical Methods: http://www.cdc.gov/niosh/docs/2003-154/
NIOSH Applications Manual for the Revised NIOSH Lifting Equation: http://www.cdc.gov/niosh/docs/94-110/pdfs/94-110.pdf
For more information on the survey, you can contact Dr. Juliann Scholl at 513-533-8178 or at xhn3@cdc.gov. For a list of frequently asked questions. A list of frequently asked questions can be found here FAQs. If you have any questions or difficulties accessing the survey, call technical support toll free at: 000-000-000, or send an e-mail message to: xxxx@xxx
Public reporting burden of
this collection of information is estimated to average 20 minutes
per response, including the time for reviewing instructions,
searching existing data sources, gathering and maintaining the data
needed, and completing and reviewing the collection of information.
An agency may not conduct or sponsor, and a person is not required
to respond to a collection of information unless it displays a
currently valid OMB control number. Send comments
regarding this burden estimate or any other aspect of this
collection of information, including suggestions for reducing this
burden to CDC/ATSDR Information Collection Review Office, 1600
Clifton Road NE, MS D-74, Atlanta, Georgia 30333; ATTN: PRA
(0920-0544).
Customer Satisfaction Survey
INTERMEDIARY VERSION
1. What type of organization do you work for?
___Company or business
___ Professional organization*
___ University or college*
___ Labor organization*
___ Industry or trade association*
___ Federal, state, or local government agency*
___ Other _____________________________
___ None of the above
[* Response coded as “intermediary”. Respondent will be shown the intermediary version of the survey from here on.]
2. How would you classify the size of the organization or association in which you work? (Select only one answer.)
___ Very small (1 to 49 employees)
___ Small (50-99 employees)
___ Medium (100 to 499 employees)
___ Large (500 or more employees)
___ Don’t know
3. How many members or individuals does your organization serve?
___ 499 or fewer members
___ 500 – 999 members
___ 1000 – 4999 members
___ 5000 – 9,999 members
___ 10,000 or more members
___ Not applicable
4. In your current job, which of the following activities best represent your primary responsibilities? (Select all that apply.)
___ Establish or manage occupational safety and health (OSH) programs
___ Conduct OSH training
___ Perform hazard exposure assessments
___ Perform accident investigations/loss control analyses
___ Design or implement hazard control measures
___ Formulate new or revised OSH policy/practices
___ Interpret, apply, and/or enforce regulations (e.g., from Federal Motor Carrier Safety Regulations [FMCSRs] Occupational Safety and Health Administration [OSHA])
___ Deliver medical services
___ Record or report injury and illness cases
___ Assist employers with OSHA compliance
___ Develop or conduct research projects
___ Conduct workplace
safety audits and inspections
___ Perform air sampling or
monitoring
___ Design or lay out facilities to meet production
and safety specifications
___ Assist employers with identifying relevant OSH resources
___
Other (Specify):
_______________________________________________________
5. Are workplace (worker) safety and health issues part of your job responsibilities?
Yes _____ No _____ (If no, skip to question #6)
In an average week, what percentage of your time is spent on workplace (worker) safety and health issues?
(1) < 10% of the time _____
(2) 10% - 50% of the time _____
(3) 50% - 75% of the time _____
(4) More than 75% of the time _____
6. How would you define your professional training/background? (Check all that apply.)
___ Physician ___ Researcher
___ Safety professional/manager ___ Physical therapist
___ Toxicologist ___ Industrial hygienist
___ Risk/loss control manager ___ Industrial psychologist
___ Ergonomist/work physiologist ___ Human resource specialist
___ Nurse ___ Educator/trainer
___ Economist ___ Health communication specialist
___ Public Health Professional ___ Other __________________________________
7. Which of the following industries represents the majority of your work or profession? (Select only one answer.)
___ Agriculture, forestry, or fishing (e.g., farming, timber extraction, animal production)
___ Construction (e.g., industrial building, water or sewer line construction, land subdivision)
___ Healthcare and social assistance (e.g., nursing, outpatient care centers, medical laboratory)
___ Manufacturing (e.g., milling, refining, product manufacturing)
___ Mining (e.g., coal, stone, metal ore)
___ Oil and Gas Extraction (e.g., drilling, equipping wells, crude petroleum)
___ Public Safety (e.g., law enforcement, firefighter, emergency response, corrections)
___ Services (e.g., retail, financial services, food service, publishing, entertainment, clerical)
___ Transportation, Warehousing, Utilities (e.g., trucking, air transportation, railroad)
___ Other (please specify) _________________________________________________
8. How much professional experience do you have in occupational safety and health (OSH) matters? (Select only one answer.)
___ 0-5 years
___ 6-10 years
___ 11-15 years
___ 16-20 years
___ More than 20 years
How often does your organization provide to its members workplace safety and health information from the following channels? [Choose “Not Applicable” if your organization does not have that channel (e.g., website, magazine)].
My organization provides workplace safety and health information through... |
Often |
Sometimes |
Never |
Not Applicable |
a. My organization’s website.
b. Email notices to my members.
c. Posting or reposting (e.g., “retweeting”) messages on social media (e.g., Facebook, LinkedIn, Twitter).
d. My organization’s newsletter.
e. My organization’s magazine.
f. My organization’s technical journal.
g. My organization’s sponsored conferences.
h. My organization’s training courses.
If your organization uses social media, which social media sites does it use? (Check all that apply.)
___ Facebook
___ Twitter
___ LinkedIn
___ WordPress
___ Instagram
___ Other (please specify) __________________________________________
How often does your organization provide to its members workplace safety and health information from NIOSH through the following channels? [Choose “Not Applicable” if your organization does not have that channel (e.g., website, magazine)].
My organization provides workplace safety and health information from NIOSH through... |
Often |
Sometimes |
Never |
Not Applicable |
a. My organization’s website.
b. Email notices to my members.
c. Posting or reposting (e.g., “retweeting”) messages on social media (e.g., Facebook, LinkedIn, Twitter).
d. My organization’s newsletter.
e. My organization’s magazine.
f. My organization’s technical journal.
g. My organization’s sponsored conferences.
h. My organization’s training courses.
If your organization’s newsletter provides workplace safety and health information, is the newsletter in:
___ Print form?
___ Electronic form?
___ Both
___ Don’t Know
___ My organization doesn’t have a newsletter.
If your organization’s magazine provides workplace safety and health information, is the magazine in:
___ Print form?
___ Electronic form?
___ Both
___ Don’t Know
___ My organization doesn’t have a magazine.
If your organization’s technical journal includes workplace safety and health information, is the technical journal in:
___ Print form?
___ Electronic form?
___ Both
___ Don’t Know
___ My organization doesn’t have a technical journal.
If your organization’s training courses include workplace (worker) safety and health information, which topics are typically covered in these training courses?
______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
16. Please identify specific NIOSH products or publications (e.g., Workplace Solutions, fact sheets, Engineering and Physical Hazards Reports) that your organization provides for workplace (worker) safety and health training?
______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
17. Does your organization provide members with any workplace (worker) safety and health information in languages other than English?
No _____ [If No or Don’t know, skip to question 18.]
Yes _____ If yes, please specify language(s) ______________________________
Don’t know _____
In what formats does your organization provide information in languages other English?
Website ___ Emails ___ Social media ___ Newsletters ___
Other _________________________________________________________________
Does your organization provide members with materials from NIOSH in languages other than English?
No _____
Yes _____ If yes, please specify language(s) ________________________________________
Don’t know _____
18. In the past 12 months, have you read or referred to OSH (or other relevant) information provided or published by any of the following organizations or sources? (Select all that apply.)
Government agencies
___ ATSDR Agency for Toxic Substances and Disease Registry
___ CDC Centers for Disease Control and Prevention
___ DOE Department of Energy
___ U.S. Department of Transportation
___ EPA Environmental Protection Agency
___ FDA Food and Drug Administration
___ NIEHS National Institute of Environmental Health Sciences
___ NIOSH National Institute for Occupational Safety and Health
___ NTSB National Transportation Safety Board
___ OSHA Occupational Safety and Health Administration
___ Other (specify)
____________________________________________________________
Professional or Non-government Organizations
___ ACGIH American Conference of Governmental Industrial Hygienists
___ AAOHN American Association of Occupational Health Nurses
___ ACOEM American College of Occupational and Environmental Medicine
___ AIHA American Industrial Hygiene Association
___ APHA American Public Health Association
___ ASSE American Society of Safety Engineers
___ NSC National Safety Council
___ Other (specify) ____________________________________________________________
Standard-setting organizations
___ ANSI American National Standards Institute
___ NFPA National Fire Protection Association
___ ISO International Organization for Standardization
___ Underwriters Laboratories
___ Other (specify) ___________________________________________________________
Other
___ Labor Organizations (specify)
________________________________________________________________________
___ Trade Associations (specify)
________________________________________________________________________
___ Universities/Colleges (specify)
________________________________________________________________________
___ Commercial publications (specify)
________________________________________________________________________
19. In your current job, how often do you use the following channels to search for OSH information? (Select one answer for each category.)
Web general search (e.g., Google search engine) Never ___ Sometimes ___ Often ___
Web database search (e.g., PubMed) Never ___ Sometimes ___ Often ___
NIOSH databases (e.g., NIOSHTIC-2, Pocket Guide) Never ___ Sometimes ___ Often ___
Social media (e.g., Twitter, Facebook) Never ___ Sometimes ___ Often ___
CD-ROMs, software Never ___ Sometimes ___ Often ___
Peer-review journals Never ___ Sometimes ___ Often ___
Books Never ___ Sometimes ___ Often ___
Technical reports Never ___ Sometimes ___ Often ___
Newsletters Never ___ Sometimes ___ Often ___
Research or conference presentations Never ___ Sometimes ___ Often ___
Other channels (specify) ___________________________ Never ___ Sometimes ___ Often ___
20. Listed below are various statements about searching for NIOSH information. Please indicate how often you have done each of the following during the past 12 months (Please select one response per item.):
To find OSH information, within the last 12 months I have . . . |
Frequently |
Occasionally |
Rarely |
Never |
Not Applicable |
a. Used NIOSH printed publications.
b. Used the NIOSH Website for general purposes.
c. Used CDC-INFO.
d. Clicked through a link on a NIOSH-sponsored social media site.
e. Attended a NIOSH exhibit booth at a conference or meeting.
f. Contacted a NIOSH staff member or subject matter expert.
g. Subscribed to a NIOSH Listserv.
h. Subscribed to NIOSH newsletters
i. Attended NIOSH-sponsored conferences, workshops, or webinars.
j. Attended a course (classroom or online) or attended an educational program in which NIOSH publications or products were used as information materials.
k. Used the NIOSH en Español Website
l. Accessed NIOSH databases (e.g., NIOSHTIC-2, Pocket Guide to Chemical Hazards, or Emergency Response Safety and Health Database).
m. Accessed presentation slides of research findings
21. Please indicate how often you referred to or consulted NIOSH publications (e.g., printed documents, electronic documents or PDFs, CD-ROMS, or information on the NIOSH Website) during the past 12 months to perform each of the following tasks. (Select one answer for each item.)
TASKS Within the last 12 months, I have referred to NIOSH publications when: |
Frequently |
Occasionally |
Rarely |
Never |
Not Applicable |
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22. Please indicate how often you have done each of the following during the past 12 months based on information from one or more NIOSH publications and/or products (Please select one response per item.):
As a result of NIOSH publications and/or products, I have in the last 12 months: |
Frequently |
Occasionally |
Rarely |
Never |
Not Applicable |
a. Recommended a safety or health program for adoption by member organizations.
b. Recommended adoption of a technology or approach to improve health or safety practices
c. Used guidance and/or recommendations from NIOSH.
d. Seen greater knowledge of workplace (worker) health and safety issues in general.
e. Seen greater knowledge of workplace (worker) health and safety issues specific to my industry.
f. Seen improvement of safety practices within my organization.
g. Seen the improvement of the health and well-being of my organization’s members.
23. Listed below are various statements about sharing NIOSH information. Please indicate how often you have done each of the following during the past 12 months (Please select one response per item.):
During the last 12 months I or my organization have . . . |
Frequently |
Occasionally |
Rarely |
Never |
Not Applicable |
a. Shared NIOSH information and recommendations with members of my organization.
b. Shared NIOSH information and recommendations with my supervisor(s).
c. Shared NIOSH information and recommendations with people outside of work (e.g., friends, family).
d. Shared NIOSH information and recommendations through social media outlets (e.g., Facebook, Twitter).
e. Repackaged NIOSH content and distributed it to members of my organization.
f. Seen a NIOSH publication referred to or cited by name in my organization’s policy and/or procedures.
g. Seen a member of my organization refer to a NIOSH publication by name in policy and/or procedures.
24. Please indicate your level of agreement with each of the statements below about NIOSH publications and products in general.
STATEMENTS |
Strongly Agree |
Agree |
Neither Agree nor Disagree |
Disagree |
Strongly Disagree |
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i. The use of NIOSH products is perceived positively by my organization’s members. j. My organization is better able to meet the needs of its members with the use of NIOSH materials. k. NIOSH publications and resources are based on evidence and sound science. |
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25. Please indicate your level of agreement with each of the statements below about NIOSH as a source of OSH information.
STATEMENTS |
Strongly Agree |
Agree |
Neither Agree nor Disagree |
Disagree |
Strongly Disagree |
a. NIOSH is a credible source for obtaining
OSH information.
b. NIOSH is an important resource for the
OSH community.
c. Information from NIOSH is valuable to
my organization.
d. Members of my organization view open
and active partnerships with NIOSH
positively.
f. NIOSH is known for its commitment to
scientific and professional integrity.
g. NIOSH is known for its commitment to
transparency in the release of
information, policy statements, and
recommendations.
26. Please indicate how strongly you agree or disagree with each of the following statements about how NIOSH disseminates its information (Select one answer for each item.)
STATEMENTS |
Strongly Agree |
Agree |
Neither Agree nor Disagree |
Disagree |
Strong Disagree |
No basis on which to judge |
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27. Please indicate how important or relevant each type of NIOSH product or resource is to your organization and its members. (Select one answer for each item.)
NIOSH products and resources |
Very important 1 |
2 |
3 |
4 |
Not important 5 |
Alert
Criteria Document
Current Intelligence Bulletin
Engineering and Physical Hazards
Reports
Health Hazard Evaluation Report
(HHE)
Fatality Assessment and Control
Evaluation Report (FACE)
Firefighter Fatality Investigation
Report
Hazard Control
Workplace Solutions or Workplace
Design Solutions
Dust Control Handbook for Industrial
Minerals Mining and Processing
Practical Demonstrations of
Ergonomic Principles
Reducing Low Back Pain and Disability
in Mining
Mine Safety and Health
Administration (MSHA) data files
Quality of Worklife Questionnaire
TWH in Action! e-newsletter
Fact sheets
Impact sheets
Worker Health Study Summaries
Pocket Guide to Chemical Hazards
Manual of Analytical Methods
National Health Interview Survey
(NHIS)
Other (specify)
__________________________
28. Which NIOSH publications have you found most useful? Please list up to three publications and provide a short explanation of why you found them useful. (For the following questions, please refer to the enclosed List of NIOSH Publications.)
a.
b.
c.
29. Listed below are suggested ways for improving NIOSH dissemination of information. Please indicate the importance to you on a scale of 1 to 5 of each suggested improvement where “1” indicates “very important” and “5” indicates “not important. (Select one response for each item.)
STATEMENTS |
Very important 1 |
2 |
3 |
4 |
Not important 5 |
Not familiar with the product 0 |
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o. Provide information that can be repurposed or repackaged (e.g., for syndication). p. Provide more checklists, tools, and guides or direct application. q. Make publications available
in different languages. (Specify languages): |
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30. Listed below are various methods NIOSH uses to notify the public about new NIOSH publications. Please indicate YOUR preference on a scale of 1 to 5 for each notification method NIOSH uses, where “1” indicates a high preference for that method and “5” indicates a low preference.
STATEMENTS |
Prefer1 |
2 |
3 |
4 |
Do Not Prefer5 |
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31. Listed below are various methods you might use to obtain NIOSH publications. Please indicate your preference on a scale of 1 to 5 for each method of obtaining NIOSH publications where “1” indicates a high preference for that method and “5” indicates a low preference (Please select one response per item.).
STATEMENTS |
High preference1 |
2 |
3 |
4 |
Low preference5 |
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32. Please list THREE safety and health topics that NIOSH should address in future publications. These can be new topics or topics that NIOSH has already addressed.
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33. WE CARE ABOUT WHAT YOU THINK. Please use this space to provide us any additional comments you have about this survey or about the services and products provided by NIOSH.
_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
THANK YOU FOR COMPLETING THE QUESTIONNAIRE!
Your help is greatly appreciated. Further information about the NIOSH outreach initiatives can be found at the following links:
National Institute for Occupational Safety & Health (NIOSH): http://www.cdc.gov/niosh
NIOSH Newsroom: http://www.cdc.gov/niosh/newsroom/
National Occupational Research Agenda (NORA): http://www.cdc.gov/niosh/nora
Research to Practice (r2p): http://www.cdc.gov/niosh/r2p
NIOSH Science Blog: http://blogs.cdc.gov/niosh-science-blog/
Total Worker Health: http://www.cdc.gov/niosh/TWH/
Prevention through Design (PtD): http://www.cdc.gov/niosh/topics/ptd
File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
Author | Scholl, Juliann C. (CDC/NIOSH/EID) |
File Modified | 0000-00-00 |
File Created | 2021-01-21 |