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Nation-wide Customer Satisfaction Surveys (Survey of Healthcare Experiences of Patients (SHEP)

30 Day FRN - Published

OMB: 2900-0712

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Federal Register / Vol. 83, No. 11 / Wednesday, January 17, 2018 / Notices

• HS8 A—Randomized Program
Evaluations on March 13, 2018; and
• HSR 9—Learning Health Initiative
on March 15, 2018.
The purpose of the Board is to review
health services research and
development applications involving:
The measurement and evaluation of
health care services; the testing of new
methods of health care delivery and
management; and mentored research.
Applications are reviewed for scientific
and technical merit, mission relevance,
and the protection of human and animal
subjects. Recommendations regarding
funding are submitted to the Chief
Research and Development Officer.
Each subcommittee meeting of the
Board will be open to the public the first
day for approximately one half-hour
from 8:00 a.m. to 8:30 a.m. at the start
of the meeting on March 13 (HSR 0, 1,
2, 8, and HS8A), March 14 (HSR 1, 2,
6), March 15 (HSR 4, 5, 9), and March
16 (HSR 3, 4, 5, and MRA 0) to cover
administrative matters and to discuss
the general status of the program.
Members of the public who wish to
attend the open portion of the
subcommittee meetings may dial 1 (800)
767–1750, participant code 10443#.
The remaining portion of each
subcommittee meeting will be closed for
the discussion, examination, reference
to, and oral review of the intramural
research proposals and critiques. During
the closed portion of each subcommittee
meeting, discussion and
recommendations will include
qualifications of the personnel
conducting the studies (the disclosure of
which would constitute a clearly
unwarranted invasion of personal
privacy), as well as research information
(the premature disclosure of which
would likely compromise significantly
the implementation of proposed agency
action regarding such research projects).
As provided by subsection 10(d) of
Public Law 92–463, as amended by
Public Law 94–409, closing the meeting
is in accordance with 5 U.S.C.
552b(c)(6) and (9)(B).
No oral or written comments will be
accepted from the public for either
portion of the meetings. Those who plan
to participate during the open portion of
a subcommittee meeting should contact
Ms. Liza Catucci, Administrative
Officer, Department of Veterans Affairs,
Health Services Research and
Development Service (10P9H), 810
Vermont Avenue NW, Washington, DC
20420, or by email at Liza.Catucci@
va.gov. For further information, please
call Ms. Catucci at (202) 443–5797.

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Dated: January 11, 2018.
LaTonya L. Small,
Federal Advisory Committee Management
Officer.
[FR Doc. 2018–00650 Filed 1–16–18; 8:45 am]
BILLING CODE 8320–01–P

DEPARTMENT OF VETERANS
AFFAIRS
[OMB Control No. 2900–0712]

Agency Information Collection
Activity: Survey of Healthcare
Experiences of Patients (SHEP)
Veterans Health
Administration, Department of Veterans
Affairs.
ACTION: Notice.
AGENCY:

In compliance with the
Paperwork Reduction Act (PRA) of
1995, this notice announces that the
Veterans Health Administration,
Department of Veterans Affairs, will
submit the collection of information
abstracted below to the Office of
Management and Budget (OMB) for
review and comment. The PRA
submission describes the nature of the
information collection and its expected
cost and burden and it includes the
actual data collection instrument.
DATES: Comments must be submitted on
or before February 16, 2018.
ADDRESSES: Submit written comments
on the collection of information through
www.Regulations.gov, or to Office of
Information and Regulatory Affairs,
Office of Management and Budget, Attn:
VA Desk Officer; 725 17th St. NW,
Washington, DC 20503 or sent through
electronic mail to oira_submission@
omb.eop.gov. Please refer to ‘‘OMB
Control No. 2900–0712’’ in any
correspondence.
SUMMARY:

FOR FURTHER INFORMATION CONTACT:

Cynthia Harvey-Pryor, Office of Quality,
Privacy and Risk (OQPR), Department of
Veterans Affairs, 810 Vermont Avenue
NW, Washington, DC 20420, (202) 461–
5870 or email cynthia.harvey-pryor@
va.gov. Please refer to ‘‘OMB Control
No. 2900–0712’’ in any correspondence.
SUPPLEMENTARY INFORMATION:
Authority: E.O. 12862—Setting
Customer Service Standards.
Title: Survey of Healthcare
Experiences of Patients (SHEP).
SHEP Inpatient Long Form: 10–1465–1
SHEP Inpatient Short Form: 10–1465–2
Ambulatory Care Long Form:
10–1465–3
Ambulatory Care Short Form:
10–1465–4

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Clinician and Group CAHPS 3.0 Patient
Centered Medical Home Short Form:
10–1465–5
Clinician and Group CAHPS 3.0 Patient
Centered Medical Home Long Form:
10–1465–6
Home Healthcare CAHPS Long Form:
10–1465–7
In-Center Hemodialysis CAHPS Long
Form: 10–1465–8
Clinician & Group CAHPS 3.0: 10–
1465–9
SHEP Community Care survey: 10–
1465–10
OMB Control Number: 2900–0712.
Type of Review: Reinstatement of a
currently approved collection.
Abstract: The Survey of Health
Experience of Patients (SHEP) has been
developed to measure patient
satisfaction in the Veterans Health
Administration, and has been in use in
its present form since 2008. The mission
of the Veterans Health Administration
(VHA) is to provide high quality
medical care to eligible veterans.
Executive Order 12862, dated
September 11, 1993, calls for the
establishment and implementation of
customer service standards, and for
agencies to ‘‘survey customers to
determine the kind and quality of
services they want and their level of
satisfaction with current services’’.
Further emphasized by the Executive
Order 13571, on ‘‘Streamlining Service
Delivery and Improving Customer
Service,’’ issued on April 27, 2011, VA
must work continuously to ensure that
their programs are effective and meet
their customers’ needs. To this end, VA
is always seeking new and innovative
ways to ensure the highest levels of
customer satisfaction.
An agency may not conduct or
sponsor, and a person is not required to
respond to a collection of information
unless it displays a currently valid OMB
control number. The Federal Register
Notice with a 60-day comment period
soliciting comments on this collection
of information was published at 82 FR
50488 on October 31, 2017, pages
50488.
Affected Public: Individuals or
Households.
Estimated Annual Burden:
10–1465–1—160 hours.
10–1465–2—18,000 hours.
10–1465–3—160 hours.
10–1465–4—120 hours.
10–1465–5—48,000 hours.
10–1465–6—8,000 hours.
10–1465–7—80 hours.
10–1465–8—120 hours.
10–1465–9—30,000 hours.
10–1465–10—72,000 hours.
Estimated Average Burden per
Respondent:

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Federal Register / Vol. 83, No. 11 / Wednesday, January 17, 2018 / Notices
Frequency of Response: Annually.
Estimated Number of Respondents:
10–1465–1—480.
10–1465–2—72,000.
10–1465–3—480.
10–1465–4—480.
10–1465–5—288,000.
10–1465–6—24,000.
10–1465–7—480.
10–1465–8—480.

ethrower on DSK3G9T082PROD with NOTICES

10–1465–1—20 minutes.
10–1465–2—15 minutes.
10–1465–3—20 minutes.
10–1465–4—15 minutes.
10–1465–5—10 minutes.
10–1465–6—20 minutes.
10–1465–7—10 minutes.
10–1465–8—15 minutes.
10–1465–9—15 minutes.
10–1465–10—15 minutes.

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10–1465–9—120,000.
10–1465–10—288,000.
By direction of the Secretary.
Cynthia Harvey-Pryor,
Department Clearance Officer, Office of
Quality, Privacy and Risk, Department of
Veterans Affairs.
[FR Doc. 2018–00651 Filed 1–16–18; 8:45 am]
BILLING CODE 8320–01–P

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