The information collection request is
for an extension without change of a currently approved information
collection under OMB control number 2132-0564 “Survey of FTA
Stakeholders". This is a voluntary collection of information via a
survey that is distributed on an annual basis.. The survey provides
FTA decision makers with the information necessary to determine
current levels of service, establish realistic service delivery
standards and opportunities for improvement, and establish
mechanisms for ongoing monitoring of customer satisfaction. The
information collected from FTA's grantees will help ensure that
users have an effective, efficient, and satisfying experience with
the Agency's programs. The entities that will respond to the
"Rating FTA Services to its Customers" survey include the CEO's,
CFO's Executive Director level individuals at public and private
transit operators, state agencies and Metropolitan Planning
Organizations across the country.
EO: EO
13571 Name/Subject of EO: Streamlining Service Delivery and
Improving Customer Service
EO: EO 12862 Name/Subject of EO: Customer Service
The burden hours decreased from
the previous request of 1,200 hours to 1,188 hours for this
request, representing a reduction of 12 hours. This change is an
adjustment caused by a decrease in the number of respondents
completing the survey. In addition, there is a slight increase in
the cost to the federal government as FTA revised the hourly rate
to reflect 2017 GS pay scales. FTA also included a weighted
benefits adjustment which had not been done in previous information
collection request submissions.
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.