Collection of Qualitative Feedback on Agency Service Delivery

ICR 201708-3225-001

OMB: 3225-0002

Federal Form Document

Forms and Documents
Document
Name
Status
Form and Instruction
New
Supplementary Document
2017-09-26
Supporting Statement A
2017-08-01
Supporting Statement B
2013-12-06
ICR Details
3225-0002 201708-3225-001
Historical Active 201312-3225-001
CSOSA 07-181
Collection of Qualitative Feedback on Agency Service Delivery
Revision of a currently approved collection   No
Regular
Approved without change 09/26/2017
Retrieve Notice of Action (NOA) 08/01/2017
  Inventory as of this Action Requested Previously Approved
09/30/2020 36 Months From Approved 09/30/2017
450 0 1,340
75 0 69
0 0 0

The surveys collects qualitative customer and stakeholder feedback that will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with services, or focus attention on areas where communication, training or changes in operations might improve delivery of product or services.

PL: Pub.L. 105 - 33 1233 Name of Law: National Capital Revialization and Self-Government Improvement Act of 1997
  
None

Not associated with rulemaking

  82 FR 84 05/03/2017
82 FR 32687 07/17/2017
No

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 450 1,340 0 -890 0 0
Annual Time Burden (Hours) 75 69 0 6 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Yes
Miscellaneous Actions
No
Agency giving respondents more time to complete surveys.

$19,160
Yes Part B of Supporting Statement
    No
    No
No
No
No
Uncollected
Diane Bradley 202 220-5364 diane.bradley@csosa.gov

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
08/01/2017


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