Office of Disability Employment Policy Technical Assistance Centers Customer Satisfaction Study

Forms and Documents

Document Name	Status
Part B review signature form 10_10_2017_sg.pdf Supplementary Document	2018-04-24
1230-0NEW CUSSAT Supporting Statement Part B_final.docx Supporting Statement B	2018-04-24
1230-0NEW CUSSAT Supporting Statement Part A_final_updated.docx Supporting Statement A	2018-04-24

IC Document Collections

IC ID	Document Title	Status
228484	Qualitative Interviews with Center Staff Other-Interview guide	New
228483	Qualitative Interviews with Customers Other-Interview Guide	New
228482	In-Depth Survey Other-Survey	New
226892	Pulse Survey Other-Survey	New

ICR Details

OMB Control No: 1230-0013	ICR Reference No: 201705-1230-001
Status: Active	Previous ICR Reference No:
Agency/Subagency: DOL/ODEP	Agency Tracking No:
Title: Office of Disability Employment Policy Technical Assistance Centers Customer Satisfaction Study
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 08/14/2018
	Date Received in OIRA: 05/01/2018
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	08/31/2021	36 Months From Approved
Responses	14,619	0	0
Time Burden (Hours)	1,793	0	0
Cost Burden (Dollars)	0	0	0

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Abstract: The U.S. Department of Labor's Chief Evaluation Office in partnership with the Office of Disability Employment Policy will methodically study the level of customer satisfaction with the Technical Assistance Centers that assist employers, federal agencies, state governments, non-profits, individuals with disabilities, and others with technical assistance and policy development concerning the integration of people with disabilities into employment. This is a new information collection. The study will include data collected from short and in-depth surveys as well as qualitative interviews with customers and TA center staff.

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Authorizing Statute(s): PL: Pub.L. 114 - 113 107 Name of Law: Consolidated Appropriations Act, 2016
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	82 FR 27080	06/13/2017
30-day Notice:	Federal Register Citation:	Citation Date:
	83 FR 19114	05/01/2018
Did the Agency receive public comments on this ICR? Yes

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Number of Information Collection (IC) in this ICR: 4

IC Title	Form No.	Form Name
Pulse Survey
In-Depth Survey
Qualitative Interviews with Customers
Qualitative Interviews with Center Staff

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	14,619	0	0	14,619	0	0
Annual Time Burden (Hours)	1,793	0	0	1,793	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This is a new information collection.

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Annual Cost to Federal Government: $470,920

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 05/01/2018

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