EDA Grantee Customer Satisfaction Survey

Customer Satisfaction Survey 2019 (Grantee)
General Information

Welcome to the 2018 Customer Satisfaction Survey for EDA grantees!
The objective of this survey is to gather feedback on your experience related to the grant management
experience with EDA, as well as the quality of the assistance offered by EDA pertaining to the work on your
project. For the purposes of this survey, 'grant' refers to both grants and cooperative agreements.
Your feedback will help EDA improve its customer service to better serve you and communities and/or
organizations like yours in the future.
We greatly appreciate your time and insight.
If you have any questions or concerns, please email programevaluation@eda.gov.

* Do you have a multi-year award with EDA?

* Please indicate the fiscal year of the award(s) that your organization had received (check all that apply):
FY 2018
FY 2017
FY 2016
FY 2015
FY 2014
FY 2013

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* Under which program(s) did you receive an EDA award(s)? (Check all that apply)
Public Works
Economic Adjustment Assistance
Regional Innovation Strategies
Research and National Technical Assistance
Trade Adjustment Assistance for Firms
Planning
Local Technical Assistance
University Centers

* Which EDA Office did you work with?

* Please identify what type of entity you represent:
EDA funded Economic Development Districts (EDD)
State government
Local government
Institution of higher education
American Indian/Alaska Native tribe
Other regional economic development organization
Nonprofit organization
Other
Other (please specify)

* What type of geographic area does your organization primarily represent?
Rural
Urban
Regional (combination of Urban and Rural)

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* What source did you use to identify your region as Rural/Urban/Regional?
Census.gov
USDA ERS
Other (please specify)

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Customer Satisfaction Survey 2019 (Grantee)
Grantee Satisfaction with EDA and EDA Staff

Please rate EDA staff coordination given the following statements:
Extremely Agree

Agree

Disagree

Extremely Disagree

EDA staff responded to
me in a timely manner.
EDA staff
accommodated my
requests and questions.
EDA staff provided me
with accurate and clear
information.
EDA staff I interacted
with were reliable and
helpful during the course
of my grant experience.

Please rate how strongly you agree or disagree with the following statements regarding your overall
experience with EDA:
Strongly agree

Agree

Disagree

Strongly disagree

EDA gave me a
reasonable amount of
time to do what I needed
to do during the course
of my grant experience.
EDA addressed my
needs during the course
of my grant experience.
EDA helped me
understand what I
needed to do during the
course of my grant
experience.
EDA treated me fairly
during the course of my
grant experience.
EDA's programs are
aligned with my
communities and/or
organisations needs.

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On a scale of 0 (extremely unlikely) to 10 (extremely likely), how likely are you to apply to EDA in the future
?
0

10

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Customer Satisfaction Survey 2019 (Grantee)
EDA vs other Federal Grant-Making Agencies

In this section, we want to get an understanding of how EDA compares to other federal grant-making
agencies you may have worked with.
Have you worked with other grant-making federal agencies?

What other federal grant-making agencies have you worked with?
U.S. Department of Agriculture(USDA)
U.S. Department of Energy(DOE)
U.S. Department of Housing and Urban Development (HUD)
U.S. Department of Labor (DOL)
Environmental Protection Agency (EPA)
Small Business Administration (SBA)
Department of Veterans (VA)
Other (please specify)

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Please rate your experience with EDA as compared to other federal grant-making agencies:
Much Better

Better

About the same

Worse

Much Worse

Compared to other
federal grant-making
agencies, the quality of
information provided by
EDA staff is:
Compared to other
federal grant-making
agencies, the clarity of
requirements specified
in EDA
NOFO/NOFA/FFO is:
Compared to other
federal grant-making
agencies, the timeliness
and accessibility of EDA
staff is:
Compared to other
federal grant-making
agencies, the grant
process with EDA is:

Compared to your grant management experience with other federal grant-making agencies, please indicate
whether EDA's customer service was better, worse, or about the same for the factors listed below:
Much better

Better

About the same

Worse

Much worse

Ability to access funds
Ability to process
amendments
Quality of information
provided by staff
Timeliness and
accessibility of staff

* On a scale of 1 (extremely unlikely) to 10 (extremely likely) how likely are you to recommend EDA over

other federal grant-making agencies?
1

10

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Customer Satisfaction Survey 2019 (Grantee)
Overall Satisfaction

On a scale of 0 to 10, with 0 being extremely unlikely and 10 being extremely likely, how likely are you to
recommend EDA in the future based on your overall experience?
0

10

What aspect of your experience with EDA did you appreciate the most?
Staff Coordination
Process
Clarity of Information
Access to Funds
Available Resources

Other comments (such as: on your overall satisfaction level, interactions with staff or how your experience with
EDA compares to your experience with other federal grants programs.)

Describe any recommendations to improve EDA's communication and customer service:

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Customer Satisfaction Survey 2019 (Grantee)
Feedback on Resources

Please rate the clarity of the following resources during your grant experience:
Extremely clear

Clear

somewhat clear,
needs improvement

Unclear

Extremely unclear

Information on funding
opportunities conveyed
on eda.gov
Information conveyed in
application forms for
EDA funding
Information conveyed in
EDA's funding
opportuny documents
(NOFO/NOFA/FFO)

Did you take advantage of the following resources to guide your project activities ? (check all that apply):
https://eda.gov/resources/
https://www.eda.gov/about/investment-priorities/
https://www.eda.gov/programs/
https://eda.gov/tools/
https://eda.gov/performance/
N/A
Other (please specify)

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Customer Satisfaction Survey 2019 (Grantee)
Contact Information

If EDA has follow-up questions about your survey response, may we contact you? (If so fill in fields)
Name
Title
Organization
Street address
City/Town
State/Province

-- select state --

ZIP/Postal Code
Country
Email Address
Phone Number

Thank you for taking the time to complete this survey. The responses you provided will permit EDA to continuously improve its
customer service and grant management system.

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