Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
OCC Event Evaluation Form Form	New
Office of Minority and Women Inclusion - Connections that Count Form	New
Minority Depository Institution BSA/AML Outreach Form	New
LIBOR & Alternative Reference Rates Form	New
Smart Contacts - Smart Contracts Form	New
Examiner Training Course Evaluation 2017 Form	New
CECL Webinar Series Form	New
Sample Survey Form	New
CECL Webinar Survey Template.docx Supplementary Document	2017-05-17
Supporting Statement 1557-0248 4-6-17.docx Supporting Statement A	2017-04-10
Generic Clearance B.docx Supporting Statement B	2011-06-09

IC Document Collections

IC ID	Document Title	Status
238756	OCC Event Evaluation Form Form	New
238398	Office of Minority and Women Inclusion - Connections that Count Form	New
236882	Interviews with Hispanic Former Employees Other-Interview Questions	New
235307	Licensing Survey Other-Cover Letter	New
234136	Minority Depository Institution BSA/AML Outreach Form	New
234026	LIBOR & Alternative Reference Rates Form	New
233856	Community Bank Director Workshop Other-Questions in Slide Presentation	New
231793	Smart Contacts - Smart Contracts Form	New
227278	Examiner Training Course Evaluation 2017 Form	New
226900	CECL Webinar Series Form	New
226891	Sample Survey Form	New

ICR Details

OMB Control No: 1557-0248	ICR Reference No: 201702-1557-004
Status: Historical Active	Previous ICR Reference No: 201407-1557-003
Agency/Subagency: TREAS/OCC	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 05/17/2017
	Date Received in OIRA: 03/07/2017
Terms of Clearance: OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	05/31/2020	36 Months From Approved	07/31/2017
Responses	9,025	0	6,025
Time Burden (Hours)	2,350	0	1,600
Cost Burden (Dollars)	0	0	0

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Abstract: This collection of information is necessary to enable the OCC to garner customer and stakeholder feedback in an efficient, timely manner in accordance with our commitment to improving service delivery. The information collected will help ensure that users have an effective, efficient, and satisfying experience with the OCC's programs.

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Authorizing Statute(s): US Code: 12 USC 1 et seq. Name of Law: The National Bank Act
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	81 FR 95301	12/27/2016
30-day Notice:	Federal Register Citation:	Citation Date:
	82 FR 12904	03/07/2017
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 11

IC Title	Form No.	Form Name
Community Bank Director Workshop
LIBOR & Alternative Reference Rates	n/a	Libor Coordination Project
Minority Depository Institution BSA/AML Outreach	N/A	OCC MDI BSA/AML Outreach
Licensing Survey	N/A	Licensing Survey
Interviews with Hispanic Former Employees
OCC Event Evaluation Form	N/A	OCC Event Evaluation Form
Examiner Training Course Evaluation 2017	N/A	Participant Evaluation
Smart Contacts - Smart Contracts	N/A	Post Event Attendee Survey
Office of Minority and Women Inclusion - Connections that Count	N/A	Connections That Count
CECL Webinar Series	N/A	CECL Webinar Feedback Template
Sample Survey	N/A	Sample Survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	9,025	6,025	0	0	3,000	0
Annual Time Burden (Hours)	2,350	1,600	0	0	750	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The increase in burden is due to the projected increase in the number of surveys to be conducted.

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Annual Cost to Federal Government:

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 03/07/2017

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