Customer satisfaction surveys: Regulatory Information Conference Feedback Forms, IMPEP surveys, and Acquisition 360 survey

Dear 2017 RIC attendees:

Thank you for making the U.S. Nuclear Regulatory Commission’s (NRC’s) 29th^th annual Regulatory Information Conference (RIC) such a success! We really do appreciate your participation and support this year.

In an effort to build on the achievements and to address any challenges from our 2017 conference, we are asking you to complete this stakeholder survey to help the NRC provide a better experience for you at future RICs. Please note that this survey takes approximately ten (10) minutes to complete and is completely anonymous. Responses are tracked by question and not by respondent.

Once again, we thank you for your support of the RIC!

SECTION 1: GENERAL

1. What best describes your participation at the RIC?

_ This was my first year _ I attend fairly often _ I attend every year

2. What best describes your professional status?

_ NRC _ Non-NRC

3. What factors influenced your decision to attend the conference (mark all that apply):

_ Interest in nuclear regulation _ Networking opportunities

_ Latest research information _ No registration fee

_ Interest in nuclear safety and security _ Location

_ Opportunity to present views _ Cost of hotel

_ Easy access on Metrorail _ Career advancement

SECTION 2: PLENARY SESSIONS

4. How would you rate the Opening and Plenary Sessions:

_ Excellent _ Good _ Average _ Poor _ I did not attend

SECTION 3: TECHNICAL SESSIONS

5. The content of the technical sessions, as delivered, were sufficiently technical and met my expectations based on how they were promoted, and allowed ample time to ask questions and/or express individual views:

_ Strongly Agree _ Agree _ Neutral _ Disagree _ Strongly Disagree

SECTION 4: MATERIALS AND SUPPORT

6. The program content and supporting conference information were readily accessible on the RIC website prior to the conference:

_ Strongly Agree _ Agree _ Neutral _ Disagree _ Strongly Disagree

7. The conference information on the RIC website and printed program was clear, informative and helpful:

_ Strongly Agree _ Agree _ Neutral _ Disagree _ Strongly Disagree

8. The RIC mobile optimized agenda feature that was available to RIC participants during

the conference was straight forward, user friendly, and helpful:

_ Strongly Agree _ Agree _ Neutral _ Disagree _ Strongly Disagree

_ I did not access it

9. The use of social media (NRC Blog, Twitter, Facebook, YouTube, Flickr) to obtain RIC-related information real-time was straight forward, user friendly, and helpful:

_ Strongly Agree _ Agree _ Neutral _ Disagree _ Strongly Disagree

_ I did not use them

SECTION 5: ONSITE ACTIVITIES

10. The RIC technical poster and tabletop presentations on display were sufficiently technical in content and worthwhile:

_ Strongly Agree _ Agree _ Neutral _ Disagree _ Strongly Disagree

11. Touring the NRC Headquarters Operations Center was a valuable experience:

_ Strongly Agree _ Agree _ Neutral _ Disagree _ Strongly Disagree

_ I did not participate in a tour

SECTION 6: CONFERENCE FACILITY (HOTEL):

12. How would you rate the conference facility’s property or its location:

_ Excellent _ Good _ Average _ Poor

SECTION 7: ONLINE AND ONSITE REGISTRATION

13. The online registration and automated confirmation process on the RIC website was clear, easy to use, efficient and timely:

_ Strongly Agree _ Agree _ Neutral _ Disagree _ Strongly Disagree

SECTION 8: Overall

14. The RIC’s overall objectives to: “provide a communication forum and to encourage openness in areas regarding nuclear safety and security initiatives and regulatory issues”, and “to provide attendees with new, important, pertinent and useful information” were met:

_ Strongly Agree _ Agree _ Neutral _ Disagree _ Strongly Disagree

15. How would you rate your overall experience at the 2017 RIC:

_ Excellent _ Good _ Satisfactory _ Needs Improvement

Summary: In the space below, feel free to elaborate on any of your responses and share any feedback that would be helpful to RIC organizers in consideration and planning for the next RIC:

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

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Thank you for your time and we look forward to seeing you at next year’s RIC.

Submit

The estimated burden to respond to this voluntary information collection is 10 minutes. The information provided will be used to determine areas of improvement for future conferences. If a means used to impose an information collection does not display a currently valid OMB control number, the NRC may not conduct or sponsor, and a person not required to respond to, the information collection.

OMB NO. 3150-0217 EXPIRES: 12/31/2019

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