Report of Responses to the UI Benefits Operations Self-Assessment Tool

Unemployment Insurance (UI) Benefit Operations Self-Assessment Tool: WPRS and RESEA

UI
Unemployment Insurance (UI) Benefit Operations
Self-Assessment Tool:

Worker Profiling and Reemployment Services (WPRS) and
Reemployment Services and Eligibility Assessment (RESEA)
REVIEW PERIOD: Begins

Ends

Unless otherwise noted, all questions are applicable to the review period.

1.

2.

 rovide the number of claimants profiled and provided WPRS services during each quarter of the
P
review period.
1st Quarter
# Selected for WPRS:

# Reported for Services:

# Failed to Report:

2nd Quarter
# Selected for WPRS:

# Reported for Services:

# Failed to Report:

3rd Quarter
# Selected for WPRS:

# Reported for Services:

# Failed to Report:

4th Quarter
# Selected for WPRS:

# Reported for Services:

# Failed to Report:

I f applicable, provide the number of claimants profiled and provided RESEA services during each
quarter of the review period.
1st Quarter
# Selected for RESEA:

# Reported for Services:

# Failed to Report:

2nd Quarter
# Selected for RESEA:

# Reported for Services:

# Failed to Report:

3rd Quarter
# Selected for RESEA:

# Reported for Services:

# Failed to Report:

4th Quarter
# Selected for RESEA:

# Reported for Services:

# Failed to Report:

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Unemployment Insurance (UI) Benefit Operations Self-Assessment Tool: WPRS and RESEA

SECTION 1:

Procedures, Policies, and Confidentiality

Resources may include manuals, handbooks, desk aids, computer help screens, training guides, organized
collections of procedures or policies, or other readily accessible instructions that can help staff do their
work correctly. Instructions will normally include general information such as compilations of relevant
laws and regulations, as well as detailed instructions for carrying out individual jobs in the agency.
Reviewers may need to look in many places to examine all relevant instructions.

1.

Does the state operate the mandatory WPRS program?
Select Answer
No
Yes

1a. If no, explain (e.g., state operates a statewide RESEA program).

2.

Does the state operate an RESEA program?
Select Answer
No
Yes

2a. If no, why has the state not implemented the RESEA program?

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2b. If no, does the state plan to implement an RESEA program and, if so, when?

3.

 oes the state have written policies and procedures for conducting WPRS, and if applicable,
D
RESEA activities?
WPRS:

RESEA:

3a. If yes, were the policies and procedures updated or modified during the review period?
WPRS:

RESEA:

4.

 ow are policies and procedures for WPRS and/or RESEA activities made available to staff?
H
(check all that apply)
Online
Hard-copy handbook
Training materials
Other (explain)

4a. Are all formats consistent and up-to-date?
Select Answer
N/A
No
Yes

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4b. What practices does the state use to ensure all formats are consistent and up-to-date?

5.

 ere there any law or regulatory changes during the review period that affected the state’s policies
W
and procedures concerning WPRS and/or RESEA activities?
Select Answer
No
Yes
5a. If yes, what law or regulatory changes did the state implement, when were they implemented,
and what was the effect on the state’s WPRS and RESEA policies and procedures?

5b. If yes, have the state’s policies, procedures, and training materials been updated to reflect these
changes?
Select Answer
N/A
No
Yes
5c. If no (to question 5b), explain.

6.

 uring the review period, were there any organizational changes that affected the state’s WPRS and if
D
applicable, RESEA, policies and procedures?
Select Answer
No
Yes
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Unemployment Insurance (UI) Benefit Operations Self-Assessment Tool: WPRS and RESEA

6a. If yes, what organizational changes did the state implement, when were these changes
implemented, and what was the effect on the state’s WPRS and RESEA policies and procedures?

6b. If yes, have the state’s policies, procedures, and training materials been updated to reflect these
changes?
Select Answer
N/A
No
Yes
6c. If no (to question 6b), explain.

7.

 ere there any automation or technology upgrades or releases during the review period that affected
W
the state’s WPRS and/or RESEA policies and procedures?
Select Answer
No
Yes

7a. If yes, what automation or technology upgrades did the state make?

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7b. If yes, when were the technology upgrades made and what was the effect of the change?

7c. If yes, have the state’s policies, procedures, and training materials been updated to reflect
these changes?
Select Answer
N/A
No
Yes
7d. If no (to question 7c), explain.

8.

 hat type of profiling model does the state use to determine a claimant’s likelihood to exhaust
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UI benefits?
Statistical model
Other (explain)

9.

Characteristic screening

 oes the state use any of the following claimant and labor market demographics to calculate a UI
D
claimant’s likelihood to exhaust benefits? (check all that apply)
Education
Industry
Question 9 check boxes continue on next page
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Occupation
Job tenure
Wage replacement rate
Local unemployment rate
Other (explain)

Other (explain)

10. Does the state have an established schedule for reviewing the state’s profiling model for relevance
and accuracy?
Select Answer
No
Yes

10a. If yes, what is the schedule for updating the model?

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11. When was the state’s profiling model (e.g., coefficients) last updated?
11a. What change(s) were made to the profiling model at that time?

12. At what point does the state calculate a claimant’s profiling score/ranking?
When the initial claim is filed
When the first payment is issued on a new initial claim
Other (explain)

13. When are claimants selected for WPRS/RESEA services (e.g., when first payment is issued to ensure
active claimant status, etc.)?

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14. For what reasons do the WPRS policies and procedures allow a claimant to be exempted from WPRS
services? (check all that apply)
Already has participated in orientation and other core services
Is currently participating in similar services
Has returned to work
Moved beyond reasonable commute distance from office
Moved out of state
Attending school in approved training
Union member
Job attached with a definite return-to-work date
Justifiable cause (explain)

Other (explain)

15. Do the state’s policies and procedures ensure that WPRS and RESEA participation outcomes are
reported to UI?
Select Answer
No
Yes
15a. If yes, how is this feedback /reporting done?
Automated:
WPRS
RESEA
Manual:
WPRS

RESEA

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15b. Describe the mechanism(s) used to report issues such as availability, active search for work,
and separation issues that are detected during the WPRS and RESEA process to the UI unit for
investigation and adjudication. (The response to this question may be addressed in the Comments
at the end of this section, if more space is needed)

16. What are the state’s mandatory services for WPRS? (check all that apply)
Work registration
Assessment
Orientation
Employment plan
Counseling
Placement services
Job Search workshop
Job Referral
Other (explain)

17. Indicate which core components are included in the state’s initial RESEAs. (check to indicate verification)
Registration for work with the state’s job bank
Report in-person to an American Job Center (AJC) for RESEA services
Eligibility review
Orientation to AJC services
Labor market information
Develop reemployment plan
Question 17 check boxes continue on next page

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Referral to reemployment services and/or training
Other (explain)

N/A (not operating an RESEA progrm)

18. Indicate which components are included in the state’s subsequent RESEAs. (check all that apply)
Eligibility review
Review and update the claimant’s individual reemployment plan
Labor Market Information
Referral to reemployment services and/or training
Other (explain)

N/A (not operating an RESEA program)

18a. Since only the initial RESEA requires in-person reporting to an American Job Center, does the
state conduct any subsequent RESEAs by telephone?
Select Answer
N/A
No
Yes

19. Because the goal is to provide early intervention to claimants through WPRS and RESEA, do the state’s
policies and procedures require that the state remove those claimants that are not provided service
early in the claim (i.e., week 5 in the claim series)?
Select Answer
No
Yes

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19a. If yes, at what point are claimants removed from the selection pool if not chosen to receive
services?
WPRS:
3 weeks
4 weeks
5 weeks
Other (explain)

RESEA:
3 weeks
4 weeks
5 weeks
Other (explain)

N/A (not operating an RESEA program)

19b. If yes, does the state vary the length of time claimants are held in the selection pool, by locality,
within the state?
Select Answer
N/A
No
Yes

20. At what point in the claim series is the claimant advised to report for the RESEA?
2 weeks
3 weeks
4 weeks
Question 20 check boxes continue on next page

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5 weeks
Other (explain)

N/A (not operating an RESEA program)

21. Are claimants required to report in–person to the American Job Center for their WPRS services?

Select Answer
No
Yes

21a. Are claimants notified that they may be denied UI benefits for the (applicable) week if they fail
to participate in WPRS?
Select Answer
No
Yes
21b. Is the claimant provided a contact number to notify the state in advance if s/he is unable to
attend the WPRS as scheduled?
Select Answer
No
Yes

22. Are claimants required to report in–person to their American Job Center for their RESEA services?

Select Answer
No
Yes

22a. Are claimants notified that they may be denied UI benefits for the (applicable) week if they fail
to participate in RESEA?
Select Answer
No
Yes
22b. Is the claimant provided a contact number to notify the state in advance if s/he is unable to
attend the RESEA as scheduled?
Select Answer
No
Yes

23. What organization(s) has the state selected to deliver WPRS and RESEA reemployment services?
(check all that apply)
WPRS:
State staff
Local Workforce System Providers
Other:
Other:
Other:
Question 23 continues on next page
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RESEA:
State staff
Local Workforce System Providers
Other:
Other:
Other:

24. Is there a memorandum of understanding (MOU) between the UI division and each service provider
that covers all facets of service delivery for WPRS in accordance with USDOL guidance?
Select Answer
No
Yes

24a. If yes, does the MOU specify the number of claimants that are to be selected from the profiling
pool for services?
Select Answer
N/A
No
Yes
24b. If there is a MOU for the delivery of WPRS services, when was it last updated, and why was it
updated at that time?

25. Is there a memorandum of understanding (MOU) between the UI division and each service provider
that covers all facets of service delivery for RESEA in accordance with USDOL guidance?
Select Answer
No
Yes

25a. If yes, does the MOU(s) specify the following RESEA services as minimum requirements?
(check to indicate verification)
Orientation to help claimants access self-service core services offered at AJCs
Registration with the state’s job bank
Referrals to appropriate services offered through AJCs such as self-assessments, education
and training information, interviewing techniques, networking, career exploration, and online
job and occupations resources
Development of a reemployment plan
UI Eligibility assessment
N/A (not operating an RESEA program)

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25b. If there is an MOU(s) for the delivery of RESEA services, when was it last updated, and why was
it updated at that time?

26. Which staff conducts WPRS and RESEA services in the state? (check all that apply)
WPRS:
Wagner-Peyser Staff
WIOA Staff
Other AJC Staff
UI Staff
Other (explain)

N/A
RESEA:
Wagner-Peyser Staff
WIOA Staff
Other AJC Staff
UI Staff
Other (explain)

N/A
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27. How is each component of the RESEA normally conducted?
Eligibility reviews:
Individual
Group
Labor market information:
Individual
Group
Development or update of the reemployment plan:
Individual
Group
Referral to reemployment services, as appropriate:
Individual
Group
N/A:

28. Does the state schedule single or multiple RESEAs for each claimant?
Single
Multiple
N/A

28a. If multiple, at what intervals are they scheduled?
4 weeks
5 weeks
Other (explain)

N/A

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29. How has the state implemented RESEA?
Statewide
In selected area(s)
N/A

29a. If RESEA was implemented in selected areas, describe the areas selected and explain why they
were selected.

29b. If the state doesn’t operate the RESEA program statewide, does it operate the WPRS program in
geographic areas that are not served by the RESEA program?
Select Answer
N/A
No
Yes

30. Does UI staff meet regularly with the WPRS and RESEA service providers to negotiate program
expectations, facilitate cooperation between all parties, and resolve issues as they arise?
WPRS:
Select Answer
N/A
No
Yes
RESEA:
Select Answer
N/A
No
Yes

30a. If yes, how often do UI staff meet with the WPRS and RESEA service providers?
WPRS:
Monthly
Quarterly
Other (explain)

Semi-annually

Annually

N/A
Question 30a continues on next page
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RESEA:
Monthly
Quarterly
Other (explain)

Semi-annually

Annually

N/A

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SECTION 1:

Comments

Document any issues that were identified when completing this section. This comment section may also
be used to provide additional information relating to any specific question(s) in this section.

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SECTION 2:

Training

Managers/employees should possess and maintain a level of expertise that enables them to accomplish
their assigned duties. Training systems should be sufficient to ensure that personnel understand and
perform their duties properly. When reviewing training systems, reviewers must look for formal training
procedures (e.g., the training is conducted using an established schedule and using set guidelines to make
judgments about the quality of work being produced). There should be procedures for identifying general
and specific training needs and for delivering training as needed.

1.

 oes the state have a dedicated training staff or unit to deliver training on WPRS and/or RESEA
D
processes?

WPRS:
Select Answer
N/A
No
Yes
RESEA:
Select Answer
N/A
No
Yes

1a. Has all staff that provides WPRS and/or RESEA services completed a defined training program?
WPRS:
Select Answer
N/A
No
Yes
RESEA:
Select Answer
N/A
No
Yes

1b. If WPRS and/or RESEA services are provided by American Job Center (One-Stop) staff or other
providers, has the UI agency verified that policies and procedures are in place to ensure staff of
the provider(s) have completed training?
WPRS:
Select Answer
N/A
No
Yes
RESEA:
Select Answer
N/A
No
Yes

2.

Does the state have a formal training plan for new staff that provides WPRS and/or RESEA services?

WPRS:
Select Answer
N/A
No
Yes
RESEA:
Select Answer
N/A
No
Yes

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2a. If yes, what is the total time required for the formal training?
WPRS:
Less than one week:
One to two weeks:
More than two weeks:
Total training time (in hours):
RESEA:
Less than one week:
One to two weeks:
More than two weeks:
Total training time (in hours):

3.

 oes the state have a “refresher” training plan to provide continuing training to WPRS and/or
D
RESEA staff?

WPRS:
Select Answer
N/A
No
Yes
RESEA:
Select Answer
N/A
No
Yes

3a. If yes, how often is the continuing training conducted?
WPRS:
Monthly
Quarterly
Other (explain)

Annually

On an as-needed basis

Question 3a continues on next page

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RESEA:
Monthly
Quarterly
Other (explain)

4.

Annually

On an as-needed basis

How does the state deliver staff training? (check all that apply)
WPRS:
Classroom setting
On-the-job training
Self-guided online course
One-on-one training
Other (explain)

RESEA:
Classroom setting
On-the-job training
Self-guided online course
One-on-one training
Other (explain)

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5.

 escribe any policy or operational changes that were made during the review period which affected
D
the WPRS and/or RESEA processes.

5a. Were all affected staff trained on these policy or operational changes prior to implementation of
the changes?
Select Answer
N/A
No
Yes

6.

 escribe any new laws or program implementations that were made during the review period that
D
affected WPRS and/or RESEA processes.

6a. Were all affected staff trained on the new laws or program implementations before they were
implemented?
Select Answer
N/A
No
Yes

7.

I s there a method to obtain feedback from staff that provides WPRS and/or RESEA services regarding the
effectiveness of the training they received?
Select Answer
No
Yes
7a. If yes, how is feedback obtained from participants?

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8.

I s there a means to obtain feedback from management staff that oversees delivery of WPRS and/or
RESEA services on the effectiveness of the training, based upon staff performance and service delivery
following training?
Select Answer
No
Yes
8a. If yes, how is feedback obtained from management staff?

9.

What means are used by the state to determine training topics and content? (check all that apply)
WPRS:
ETA 9048 & 9049 WPRS Activity Data
Error review monitoring
U.S. Department of Labor guidance
State law/policy changes
Supervisor feedback/input
Claimant Feedback/complaints
Other (explain)

RESEA:
ETA 9128 & 9129 RESEA Workloads and Outcomes Data
Error review monitoring
U.S. Department of Labor guidance
State law/policy changes
Supervisor feedback/input
Question 9 check boxes continue on next page

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Claimant Feedback/complaints
Other (explain)

10. Is there a standard process for staff that provides WPRS and RESEA services to access appropriate
program subject matter experts or other resources, as needed, to answer questions regarding
procedures, policies, laws, and regulations?
Select Answer
No
Yes

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SECTION 2:

Comments

Document any issues that were identified when completing this section. This comment section may also
be used to provide additional information relating to any specific question(s) in this section.

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SECTION 3:

Workload Analysis / Management Controls

The state’s ability to manage its WPRS and RESEA programs, particularly through periods of unforeseen
spikes in workload, is analyzed. Monitoring program outcomes is required and essential to ensure
program integrity. Methods used to improve service delivery are reviewed. Reviewers will address
process-improvement initiatives aimed at increasing the number of claimants referred for services.

1.

Does the state’s UI division monitor the following reports to track program performance?

ETA 9048 – WPRS Activity Report:
Select Answer
N/A
No
Yes
ETA 9049 – WPRS Outcomes Report:
Select Answer
N/A
No
Yes
ETA 9128 – RESEA Activity Report:
Select Answer
N/A
No
Yes
ETA 9129 – RESEA Outcomes Report:
Select Answer
N/A
No
Yes

2.

 hat action can the UI division take if service provider(s) are not meeting agreed-upon service levels
W
in regards to the number of claimants selected for services?

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3.

If the state tracks reemployment service activities, how often are these agency reports generated?
WPRS:
Real-time
Daily
Other (explain)

Weekly

Monthly

Quarterly

Weekly

Monthly

Quarterly

N/A
RESEA:
Real-time
Daily
Other (explain)

N/A

4.

 uring the review period, did the state’s service providers experience an inability to provide WPRS or
D
RESEA reemployment services, as agreed?

WPRS:
Select Answer
N/A
No
Yes
If N/A, explain.

Question 4 continues on next page
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RESEA:
Select Answer
N/A
No
Yes
If N/A, explain.

4a. If yes, indicate the reason(s): (check all that apply)
Operational issues related to facilities, budget, or staffing (explain)

Information Technology hardware or software issues (explain)

Economic downturn, localized or statewide (explain)

Question 4a check boxes continue on next page
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Law or policy changes (explain))

Other (explain))

5.

 uring the review period, did the state conduct any business process analysis efforts to improve WPRS
D
service delivery and increase efficiency?
Select Answer
No
Yes
5a. If yes, what changes have been made and what was the result of those changes?

5b. If yes, what (if any) changes were recommended but not made? (explain why)

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6.

 uring the review period, did the state conduct any business process analysis efforts to improve RESEA
D
service delivery and increase efficiency?
Select Answer
No
Yes
6a. If yes, what changes have been made and what was the result of those changes?

6b. If yes, what (if any) changes were recommended but not made? (explain why)

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SECTION 3:

Comments

Document any issues that were identified when completing this section. This comment section may also
be used to provide additional information relating to any specific question(s) in this section.

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SECTION 4:

Performance Management

The state’s practices for monitoring program performance and compliance with Federal and state law and
regulations are examined. Preparation and monitoring of corrective action plans (CAPs) are necessary
functions to further program performance improvements.

1.

 as the state required to complete a corrective action plan (CAP) during the review period for the
W
Facilitate Reemployment measure?
Select Answer
No
Yes

1a. If yes, what performance areas required a CAP?

1b. If yes, did the state meet their milestones for the CAP during each quarter of the review period?
Select Answer
N/A
No
Yes

1c. If yes, describe the progress that the state has made in addressing the issue(s) that resulted in the
multi-year CAP?

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2.

 uring the review period did the state implement any initiatives focused on improving program
D
performance in regards to better service delivery through improved reemployment services for
claimants?
Select Answer
No
Yes
2a. If yes, explain.

2b. If not, what initiatives have not been implemented and why?

2c. If remaining initiatives will be implemented in the future, when will this occur?

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3.

 hat unit or office is responsible for monitoring the performance of the state’s WPRS and RESEA
W
operations?
WPRS:

RESEA:

3a. What methods are used to monitor the WPRS and RESEA operations to ensure the program is
operated in accordance with Federal and state law and regulations?
WPRS:

Question 3a continues on next page

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RESEA:

4.

How frequently are the WPRS and RESEA program reviews conducted to ensure compliance and
operational integrity?
WPRS:
Quarterly
Semi-annually
Other (explain)

Annually

N/A
RESEA:
Quarterly
Semi-annually
Other (explain)

Annually

N/A

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5.

Does UI and American Job Center staff receive RESEA data for analysis of program performance?
Select Answer
N/A
No
Yes
5a. To what unit(s) or office(s) are these data/reports provided in the UI division? (list all that apply)

5b. To what unit(s) or office(s) are these reports provided in the American Job Centers?
(list all that apply)

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SECTION 4:

Comments

Document any issues that were identified when completing this section. This comment section may also
be used to provide additional information relating to any specific question(s) in this section.

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SECTION 5:

Information Technology (IT)

The IT projects relating to WPRS and RESEA operations completed during the review period and planned
for the future are addressed. The reviewer will assess the IT department’s delivery of programming and
technical support to these programs, as well as the necessary integration between UI and the service
providers.

1. 
During the review period, were there any IT projects that impacted the state’s reemployment programs?
WPRS:
Select Answer
N/A
No
Yes
RESEA:
Select Answer
N/A
No
Yes

1a. If yes, describe the projects and indicate whether they completed or on-going. If on-going, what
is the expected completion date for each?

2.

 re procedures in place to ensure that staff providing WPRS and/or RESEA services has been fully
A
trained on any technology changes that were implemented during the review period?
Select Answer
No
Yes
2a. Has staff attended any of the USDOL training on profiling models?
Select Answer
No
Yes

3.

 uring the review period, were there IT needs for the UI computer systems that were not met that
D
affected program performance?
Select Answer
No
Yes

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3a. If yes, describe what IT needs were not met, the reason they were not met, what effect it had on
the program, and the state’s plans to meet these needs?

4.

 re the UI agency’s and the service providers’ computer systems on the same computer platform or
A
integrated to exchange data seamlessly regarding service delivery and reports, etc.?
Select Answer
No
Yes
4a. If not, what obstacles, if any, does the state face in transmitting or receiving data from its service
providers and how does the state mitigate these issues?

5.

What IT system(s) does the state use for WPRS and RESEA services? (check all that apply)
WPRS:
Internet systems
Interactive Voice Response (IVR)
Mainframe computer systems
Other (explain)

Question 5 continues on next page
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RESEA:
Internet systems
Interactive Voice Response (IVR)
Mainframe computer systems
Other (explain)

6.

How are the state’s WPRS and RESEA activity and outcomes reports generated?
WPRS:
Automated

Manual

RESEA:
Automated

Manual

6a. Which staff is responsible for generating data to include in the following WPRS and RESEA
reports (e.g., UI, AJC, service provider, etc.)?
ETA 9048 – WPRS Services Activity:

ETA 9049 – WPRS Services Outcomes:

ETA 9128 – RESEA Workloads Report:

ETA 9129 – RESEA Outcomes Report:

ETA 9047 Reemployment of UI Benefit Recipients:

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7.

 oes the state use Interactive Voice Response (IVR) technology or other similar telephony systems in
D
its WPRS and RESEA service delivery?
Select Answer
No
Yes
7a. If yes, how is an IVR used for service delivery?

8.

 o the WPRS and RESEA service providers’ computer systems integrate real-time with the UI Legacy or
D
operating system?
Select Answer
No
Yes
8a. If not, what is the schedule for batch processing?

9.

 o the WPRS and RESEA service providers’ systems automatically generate a report if a claimant fails to
D
participate in scheduled services?

WPRS:
Select Answer
N/A
No
Yes
RESEA:
Select Answer
N/A
No
Yes

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9a. If yes, explain how the automated reporting system functions.

9b. If yes, who receives these reports? (check all that apply)
WPRS:
Service provider
UI division
Other (explain)

N/A
RESEA:
Service provider
UI division
Other (explain)

N/A

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9c. If reporting is not automated, describe the method(s) that the state uses?

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SECTION 5:

Comments

Document any issues that were identified when completing this section. This comment section may also
be used to provide additional information relating to any specific question(s) in this section.

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SECTION 6:

Claimant Access & Communication

The state’s methods for delivering WPRS and RESEA services must comply with requirements set forth in
Federal law. User-friendly, customer-facing systems and integrated operating systems provide the best
customer experience and efficient operations.

1.

What methods does the state use to provide the following services? (check all that apply)
WPRS
Orientation:
Internet

Telephone

In-person

Assessment:
Internet

Telephone

In-person

Counseling:
Internet

Telephone

In-person

Job placement services/referral to employers:
Internet
Telephone
In-person
Job search workshop/job clubs:
Internet
Telephone

In-person

Education and training:
Internet
Telephone

In-person

Self-employment program:
Internet
Telephone

In-person

Other (explain):

Internet

Telephone

In-person

Question 1 continues on next page

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RESEA
UI continued eligibility reviews:
Internet
Telephone

In-person

Orientation to AJC services:
Internet
Telephone

In-person

Work registration:
Internet
Telephone

In-person

Develop employment plan:
Internet
Telephone

In-person

Labor market information:
Internet
Telephone

In-person

Referral to reemployment service:
Internet
Telephone
In-person
Referral to training:
Internet
Telephone

In-person

Job referral:
Internet

Telephone

In-person

Telephone

In-person

Other (explain):

Internet

2.

I ndicate the RESEA services provided during the initial and subsequent appointments.
(check all that apply)
UI continued eligibility reviews:
Initial
Subsequent
Orientation to AJC Services:
Initial
Subsequent
Question 2 check boxes continue on next page
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Work Registration:
Initial
Subsequent
Develop Employment Plan:
Initial
Subsequent
Labor Market Information:
Initial
Subsequent
Referral to Reemployment Service:
Initial
Subsequent
Referral to Training:
Initial
Subsequent
Job Referral:
Initial
Subsequent

3.

 oes the state offer an alternate means for providing WPRS and RESEA services if a claimant is unable
D
to report in-person due to a hardship or unavoidable circumstances (e.g., commute to office over 50
miles one-way, having local transportation but lacking transportation from home to AJC, etc.)?
Select Answer
No
Yes

3a. If yes, what alternate means does the state use to provide WPRS and RESEA services?
WPRS:
Internet
Telephone
Other (explain)

Mail

Email

Question 3a continues on next page

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RESEA:
Internet
Telephone
Other (explain):

Mail

Email

3b. If no, what guidelines does the state use for exempting claimants from reporting for services?

4.

 oes the state have a means to collect feedback from claimants regarding the WPRS and RESEA services?
D
Select Answer
No
Yes

4a. If yes, explain the process to collect feedback.

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SECTION 6:

Comments

Document any issues that were identified when completing this section. This comment section may also
be used to provide additional information relating to any specific question(s) in this section.

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SECTION 7:

Operational Efficiency / Resource Allocation

What, if any, efficiencies and automation did the state deploy during the review period to improve
performance and provide better services to its customers? If the state’s WPRS and RESEA service
providers experienced any downtime during the review period that affected service delivery, the
reviewer will document each instance.

1.

How does UI handle forms and documents that are sent in as paper hard-copies?
WPRS:
They are kept and archived as hard-copy forms
They are imaged and stored as electronic forms/data
Other (explain)

N/A
RESEA:
They are kept and archived as hard-copy forms
They are imaged and stored as electronic forms/data
Other (explain)

N/A

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2.

 uring the review period, did the state automate any WPRS service delivery methods to improve
D
program efficiency? (explain)

3.

 uring the review period, did the state automate any RESEA service delivery methods to improve
D
program efficiency? (explain)

4.

 id any service provider experience downtime during the review period which affected the delivery of
D
WPRS and RESEA services?
Select Answer
No
Yes
4a. If yes, when did the downtime occur, how many days/hours was the system down and what was
the cause of the downtime?

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SECTION 7:

Comments

Document any issues that were identified when completing this section. This comment section may also
be used to provide additional information relating to any specific question(s) in this section.

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SECTION 8:

Staffing

Staffing levels, retirements, temporary or permanent staff reductions, and organizational changes all can
affect the state’s ability to manage its WPRS and RESEA operations. The use of merit and non-merit staff
is also reviewed in this section.

1.

 hat is the percentage of state UI staff that is allotted (FTE allocation) for WPRS and RESEA
W
operations?
WPRS:
RESEA:

2.

%
%

Does the state use any non-merit staff in its WPRS and/or RESEA operations?

WPRS:
Select Answer
No
Yes
RESEA:
Select Answer
No
Yes

2a. If yes, what activities do these staff complete and are the activities they are performing in
compliance with merit staffing requirements?
WPRS:

RESEA:

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3.

How many FTEs were charged to WPRS and RESEA functions during the review period?
WPRS:
RESEA:

4.

 id personnel actions occur that impacted staffing levels of WPRS and RESEA staff during the review
D
period? (check all that apply)
WPRS:
Hiring freeze(s)
Temporary or permanent staff reductions
Retirement/buyouts
Other (explain)

N/A
RESEA:
Hiring freeze(s)
Temporary or permanent staff reductions
Retirement/buyouts
Other (explain)

N/A

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4a. If the state implemented a hiring freeze, when did it occur and how long did it last?

4b. What negative impact, if any, did the hiring freeze have on WPRS and/or RESEA operations?

4c. If the state underwent temporary or permanent staff reductions, how many WPRS and RESEA
staff were affected, when did the action occur, and how long did it last?
WPRS:

RESEA:

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4d. If the state experienced retirements in its WPRS and RESEA staff or had a retirement buyout
during the review period, provide the number of staff that left due to retirement.
WPRS:
RESEA:

4e. What percentage of the overall WPRS and RESEA staff was impacted as a result of a temporary
or permanent staff reduction and/or retirement?
WPRS:
RESEA:

%
%

4f. If the state experienced turnover, what percentage of the WPRS and RESEA positions remain
vacant?
WPRS:
RESEA:

%
%

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SECTION 8:

Comments

Document any issues that were identified when completing this section. This comment section may also
be used to provide additional information relating to any specific question(s) in this section.

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Concluding Summary Comments for Worker Profiling
and Reemployment Services and Reemployment Services and
Eligibility Assessments
SECTION 9:

For the following sets of questions, consider the overall operations related to Worker Profiling and
Reemployment Services and Reemployment Services and Eligibility Assessments. This is an opportunity
to identify successful practices and/or any needed corrective action measures along with any other
general comments or observations concerning this functional area of UI Benefits. Additional space for
comments and reviewer notes is available on pages 62 and 63.

1.

 rovide any observations of good and/or exemplary performance in the state’s practices related to its
P
WPRS and RESEA operations that would constitute successful practice to share with other states.

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2.

 ocument any issues detected in the state’s WPRS and RESEA programs that adversely affects the
D
state’s performance, its ability to meet performance standards/measures, or customer service. Identify
any corrective action measures that should be taken to improve the state’s performance in regards to
any weaknesses identified.

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3.

 dd any additional comments or observations regarding the state’s performance or operations in this
A
area that have not been addressed elsewhere and should be noted.

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Additional Comments and Reviewer Notes:

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Reviewer Information:
REVIEWER
Name:
Title:
Email:
Phone No.:

ADDITIONAL REVIEW TEAM MEMBER
Name:
Title:
Email:
Phone No.:

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