Travel time for potential replacements for no-show interviewees

AUTO BUYER SURVEY – INTERVIEW AND DOCUMENT WALK-THROUGH TOPIC LIST
Interview about the automobile buying and financing process
1. Shopping for and choosing an automobile to purchase, including:
a. Most recent purchase; process of shopping and choosing an automobile, including
any advertisements; views on the experience of shopping for and choosing an
automobile
2. Agreeing to a purchase price, including:
a. Process of obtaining a final price for the automobile; views on the experience of
obtaining a final price for the automobile
3. Trading-in a vehicle, including:
a. Whether the vehicle was traded-in at purchase; how trade-in price was determined;
paying off the trade-in; views on the experience of trading-in an automobile
4. Obtaining financing at the dealership, and discussion of any GPS or tracking device installed
in connection with the financing, including:
a. How financing was obtained; how monthly payment and APR were obtained and
negotiation of any terms; views on the financing experience; understanding of any
GPS or tracking device placed on the automobile in the financing process, its
purpose, and how it works
5. Offers for additional products and services, including:
a. Existence of any additional products or services; the process of obtaining them; views
on the process of being offered additional products or services; when consumer was
told or realized that additional products or services were included
6. Contract(s) and post-purchase experience, such as that related to review and signing of
paperwork, including:
a. Review of any paperwork and the signing process; views on the paperwork or signing
process; contact with the dealer since purchasing the automobile
7. Other points raised by the consumer about the process
8. Overall experience
Walk-through of consumer’s financing documents
1. Consumer’s overall understanding, including:
a. General impression of the process; whether it’s difficult or easy to understand the
paperwork or any part of the paperwork
2. Review of available documents, including:

a. Review of retail installment sales contract or other credit agreement; credit
application; other documents the consumer may have
3. Review of the terms of the deal, including:
a. Review of monthly payment; amount financed; APR; term of payments; income
information; add-on products; etc.
4. Consumer’s views of documents and terms, including:
a. How consumer would describe what the terms of the deal mean
5. Discussion of any other documents
6. Other points raised by the consumer about the documents

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