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pdfCONSENT BASED
SOCIAL SECURITY
NUMBER VERIFICATION
SERVICE (CBSV) USER
GUIDE
UPDATED
MARCH 13, 2012
CONSENT BASED SOCIAL SECURITY NUMBER VERIFICATION SERVICE (CBSV) USER GUIDE
TABLE OF CONTENTS
1.0
GENERAL INFORMATION ............................................................................................ 1
1.1
INFORMATION FOR COMPANY/INDIVIDUALS OBTAINING ACCESS TO CBSV............. 1
1.2
CONSENT FORM (SSA-89) ................................................................................................... 2
1.3
CBSV AVAILABILITY ........................................................................................................... 3
2.0
REGISTRATION ................................................................................................................ 4
2.1
PRE-REGISTRATION ............................................................................................................. 4
2.2
REGISTERING FOR A USER ID AND PASSWORD ............................................................... 4
2.2.1
CBSV ONLINE AND BATCH USER REGISTRATION ........................................................... 5
2.2.2
CBSV WEB SERVICE USER REGISTRATION ....................................................................... 5
2.3
REGISTERING ........................................................................................................................ 6
2.4
YOUR BSO PASSWORD ...................................................................................................... 14
2.5
PASSWORD SELECTION INSTRUCTIONS .......................................................................... 14
2.6
CHANGING YOUR PASSWORD .......................................................................................... 14
2.7
IF YOU FORGET YOUR PASSWORD ................................................................................... 14
2.8
ACTIVATION CODE ............................................................................................................ 15
2.9
ACTIVATE ACCESS TO CBSV ............................................................................................ 16
2.10 RE-REQUESTING ACTIVATION CODE .............................................................................. 20
2.11 REMOVE ACCESS TO CBSV............................................................................................... 20
2.11.1 HOW THE EMPLOYER REMOVES EMPLOYEE ACCESS TO CBSV .................................... 20
2.12 UPDATING YOUR CONTACT INFORMATION ................................................................... 21
3.0
CBSV WEB SERVICE ...................................................................................................... 23
4.0
CBSV ONLINE VERIFICATION SERVICE ............................................................... 24
4.1
LOGGING IN TO BSO ......................................................................................................... 25
4.2
ACCESSING THE REQUEST ONLINE SSN VERIFICATION SERVICE ............................... 27
4.3
ENTERING DATA ON THE REQUEST ONLINE SSN VERIFICATION SERVICE ............... 28
4.4
CONSENT BASED SSN VERIFICATION RESULTS ............................................................ 31
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CONSENT BASED SOCIAL SECURITY NUMBER VERIFICATION SERVICE (CBSV) USER GUIDE
4.4.1
RESULTS ............................................................................................................................ 31
4.5
POTENTIAL MISUSE ALERT PAGE ..................................................................................... 32
4.6
LOGGING OUT OF CBSV ................................................................................................... 32
5.0
BATCH FILE PROCESS: SUBMIT A FILE FOR CONSENT BASED SSN
VERIFICATION................................................................................................................ 33
5.1
REQUESTOR IDENTIFICATION (RID) ............................................................................... 33
5.2
PREPARING A BATCH FILE FOR SUBMISSION TO CBSV ................................................ 34
5.2.1
BATCH FILE FORMAT ....................................................................................................... 34
5.3
LOGGING IN TO BSO ......................................................................................................... 35
5.4
ACCESSING THE SUBMIT A FILE FOR CONSENT BASED SSN VERIFICATION SERVICE36
5.5
REDUCE THE NUMBER OF ERRORS IN YOUR CBSV FILE ............................................... 37
5.6
SUBMITTING YOUR FILE FOR VERIFICATION .................................................................. 38
5.7
SUBMIT A FILE FOR CONSENT BASED SSN VERIFICATION - PROBLEM: FILE NOT
RECEIVED ............................................................................................................................ 40
5.8
CONSENT BASED SSN VERIFICATION STATUS AND RETRIEVAL ................................. 41
5.9
CONSENT BASED SSN VERIFICATION STATUS AND RETRIEVAL RESULTS ................ 42
5.10 RETURN FILE FORMAT ....................................................................................................... 43
5.11 CONSENT BASED SSN VERIFICATION RESULTS ............................................................ 44
5.12 LOGGING OUT OF CBSV ................................................................................................... 44
6.0
INSTRUCTIONS FOR NUMBERS THAT DO NOT VERIFY ................................ 45
7.0
SECURITY.......................................................................................................................... 45
8.0
ACCOUNTING ................................................................................................................. 46
8.1
QUARTERLY STATEMENTS AND END OF YEAR SETTLEMENT........................................ 46
9.0
CBSV COMPLIANCE REVIEW AUDIT...................................................................... 46
10.0 GETTING CBSV HELP AND SUPPORT .................................................................... 47
10.1 HELP LINK ........................................................................................................................... 47
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CONSENT BASED SOCIAL SECURITY NUMBER VERIFICATION SERVICE (CBSV) USER GUIDE
10.2 CONTACTING SSA ............................................................................................................. 47
10.2.1 QUESTIONS ON FINANCE AND AGREEMENTS ................................................................ 47
10.2.2 GENERAL QUESTIONS ...................................................................................................... 47
APPENDIX................................................................................................................................... 48
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CONSENT BASED SOCIAL SECURITY NUMBER VERIFICATION SERVICE (CBSV) USER GUIDE
1.0 GENERAL INFORMATION
The purpose of the Consent Based SSN Verification System (CBSV) is to allow private
businesses and government entities to verify that the name and SSN obtained from a
customer matches or does not match the data in SSA‘s records. The information is matched
against SSA‘s Master File of Social Security Numbers (SSNs), using Social Security number,
name, date of birth, and gender code (if available). The system has name and date of birth
tolerances. CBSV is one of the services offered by the Social Security Administration. CBSV
Online users can log in to CBSV via SSA‘s Business Services Online (BSO) Web Page:
www.ssa.gov/bso/bsowelcome.htm .
NOTE: CBSV is designed to provide only a “yes” or “no” verification of whether the SSN matched
SSA‟s records. CBSV does not verify identity, citizenship, employment eligibility, nor does it
interface with the Department of Homeland Security (DHS) verification system. CBSV verifications
do not satisfy DHS‟s I-9 requirements.
For immediate results, users of CBSV can verify:
One name and SSN at a time using the CBSV Web Service. (See Section 3)
Up to 10 names and SSNs at a time using CBSV online. Note that there is no
limit to the number of times the CBSV Verification Web Page may be used
within a session or within a day. (See Section 4)
For overnight batch, users of CBSV can verify:
Up to 5,000 names and SSNs per batch with results usually available within 1-2
business days. (See Section 5)
More detailed information about CBSV can be found at www.socialsecurity.gov/cbsv/ including a sample User Agreement, Web Service technical documents, and this User Guide.
1.1
INFORMATION FOR USERS OBTAINING ACCESS TO CBSV
SSA will verify SSNs solely for the purpose(s) specified on the individual
consent forms associated with the verification requests. Your company may use
the verified SSN only for the purposes specified by the individual signing the
consent form (Form SSA-89, Authorization for SSA to Release SSN
Verification). Exceeding the scope of the consent could violate state or Federal
law and subject the requesting party to legal consequences.
SSA will provide SSN verification information only about individuals from
whom your company has obtained valid consent forms (Form SSA-89 [See
Appendix]).
Notify SSA if your employee leaves your company or if you choose to revoke
any or all of your employees‘ authorization to use CBSV.
Your company must protect the confidentiality of consent forms (and the
information contained on them) and protect the associated record of SSN
verification.
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CONSENT BASED SOCIAL SECURITY NUMBER VERIFICATION SERVICE (CBSV) USER GUIDE
SSA reserves the right to unilaterally suspend access to CBSV services if SSA
concludes that your company has failed to properly obtain consent or
otherwise failed to follow the terms of the agreements associated with this
service.
IMPORTANT: Y our Company must be in physical possession of the signed consent forms
(Form SSA-89) prior to requesting SSN verifications through the CBSV service.
1.2
CONSENT FORM (SSA-89)
As a condition for using the CBSV service, the Requesting Party Company is required to
secure from each Number Holder a signed Consent Form (Form SSA-89) which authorizes
them to perform the CBSV SSN verification (See Appendix).
The Requesting Party Company, who has signed an agreement with SSA, is required to
retain the original paper copies of the Consent Form (Form SSA-89) or the electronic image
of the form for a period of seven (7) years for auditing purposes. SSA‘s requirements for the
different media/electronic devices and storage considerations are as follows:
Paper – Ensure that the consent forms are stored in a locked fireproof storage
cabinet, and ensure that only authorized personnel have access to these files.
Electronic – Ensure that the consent forms are password protected, and confirm
that only authorized personnel have access to these files. Ensure that
passwords issued to personnel who no longer work for the company or no
longer work in the capacity to have access to the files are voided. Ensure that
consent forms converted to electronic media have been destroyed. Ensure that
disaster recovery procedures are in place and are being followed.
Removable Electronic Media – Ensure that all data has been encrypted, and
ensure that such removable electronic media is stored in a locked, fireproof
storage receptacle. Ensure that only authorized users have access to this media.
Ensure that the paper consent forms have been properly destroyed after being
stored electronically.
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CONSENT BASED SOCIAL SECURITY NUMBER VERIFICATION SERVICE (CBSV) USER GUIDE
1.3
CBSV AVAILABILITY
CBSV Hours of Operation
CBSV normally operates during the following hours and may be available at other times as
well:
Day
Monday – Friday
Saturday
Sunday
Time
5:00 a.m. to 1:00 a.m. Eastern Time
5:00 a.m. to 11:00 p.m. Eastern Time
8:00 a.m. to 11:30 p.m. Eastern Time
CBSV Hours of Support
CBSV customer support is available at 1-888-772-2970 during the following hours:
Day
Monday – Friday
Time
8:30 a.m. to 4:00 p.m. Eastern Time
NOTE: CBSV is not available when SSA is in the process of implementing changes to their system.
Whenever possible, advance notice of such occasions will be announced on the BSO website. Also,
during website down times, informational messages are displayed when a user attempts to access the
system.
IMPORTANT: CBSV services will not be available if your company does not have a
positive cash balance.
IMPORTANT: SSA mission-related work has priority over CBSV requests. Therefore, SSA
does not guarantee that CBSV will be available to the Requesting Party within a specified
time frame. SSA‘s posting of verification request results may be delayed while SSA
performs mission-related work, or while SSA performs systems maintenance.
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CONSENT BASED SOCIAL SECURITY NUMBER VERIFICATION SERVICE (CBSV) USER GUIDE
2.0 REGISTRATION
Accessing the CBSV system as an Authorized User involves several steps.
1. The designated Responsible Company Official authorizes their employee to use
CBSV by submitting Form SSA-88 (Pre-Approval Form for CBSV) (See
Appendix).
2. The employee goes to the BSO Welcome Page at www.socialsecurity.gov/bso
to be assigned a User ID and select a password.
3. SSA authenticates the employee as an Authorized User and mails a ―positive
confirmation‖ letter, with a unique activation code, to the designated company
official who provides this code to the authorized employee.
4. The authorized employee/user will be able to log into the BSO system with
their User ID and password, enter the unique activation code and have access
to the CBSV system. The only time the activation is used is when finalizing
registration.
NOTE: If you do not receive your activation code 2-3 weeks after SSA has processed your contract,
the designated Responsible Company Official should call SSA at (1-888-772-2970). See the
Activation Code section for more information.
2.1
PRE-REGISTRATION
The Requesting Party must submit to SSA a form SSA-88 (Pre-Approval Form for CBSV)
(See Appendix). The Requesting Party must provide the information below when they
authorize an employee to use the CBSV:
2.2
Company Name
Company Address
Company EIN (Employer Identification Number)
Name of Employee Authorized to Use CBSV
Telephone Number of Employee Authorized to Use CBSV
Email Address of Employee Authorized to Use CBSV
Name of Company Manager or Authorized Representative
Signature of Company Manager or Authorized Representative
Title of Company Manager or Authorized Representative
Current Date
Telephone of Company Manager or Authorized Representative and
E-mail Address of Company Manager or Authorized Representative
REGISTERING FOR A USER ID AND PASSWORD
Authorized employees who will be using CBSV Online and Batch services register for
their own User ID and password.
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CONSENT BASED SOCIAL SECURITY NUMBER VERIFICATION SERVICE (CBSV) USER GUIDE
A Manager or Authorized Representative registers for a User ID and password on behalf
of the Requesting Party‘s Web Service.
IMPORTANT: If you are registered to use CBSV you will not be allowed to use any other
BSO service.
2.2.1 CBSV ONLINE AND BATCH USER REGISTRATION
The Authorized Employee must provide the following information when registering for a
User ID and password. This information will also allow SSA to confirm your identity before
issuing a User ID and serves as contact information.
Company Name
EIN
First Name
Middle Name (optional)
Last Name
U.S. Social Security Number
Permanent Address
State
Country
Zip Code
Phone Number
Fax (optional)
E-mail Address
Answers to 5 Authentication Questions
Self-Created Password
2.2.2 CBSV WEB SERVICE USER REGISTRATION
IMPORTANT: The Authorized Employee does not register for a Web Service User
ID and Password. A Manager or Authorized Representative of the Requesting Party
will register on behalf of that Company.
The Manager or Authorized Representative must provide his/her information when
registering for a Web Service User ID and password. This information will also allow SSA
to confirm their identity before issuing a User ID and serves as contact information.
First Name
Middle Name (optional)
Last Name
Date of Birth
U.S. Social Security Number
Date of Birth
Permanent Address
State
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CONSENT BASED SOCIAL SECURITY NUMBER VERIFICATION SERVICE (CBSV) USER GUIDE
2.3
Country
Zip Code
Phone Number
Fax (optional)
E-mail Address
Answers to 5 Authentication Questions
Self-Created Password
REGISTERING
When you have all of the documentation needed to register, follow the steps below to
register for your User ID and to create a password:
1. Access Social Security’s Business Services Online (BSO) website at
www.socialsecurity.gov/bso/
NOTE: Do not use your browser‟s Back, Forward, or Refresh buttons while completing the
registration form as this could clear the form.
2. Scroll half way down the Web Page until you see the Register button. Select the
Register button.
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CONSENT BASED SOCIAL SECURITY NUMBER VERIFICATION SERVICE (CBSV) USER GUIDE
Select the
Register Button
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CONSENT BASED SOCIAL SECURITY NUMBER VERIFICATION SERVICE (CBSV) USER GUIDE
3. The system displays the User Registration Attestation Web Page. Please read and
select the I Accept button at the bottom of the page.
Select the I
Accept
Button
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CONSENT BASED SOCIAL SECURITY NUMBER VERIFICATION SERVICE (CBSV) USER GUIDE
4. The system displays the Create a Login Account – Step 1 Web Page. Complete the
entire page and select the Next button at the bottom of the page.
Select the Next
Button
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CONSENT BASED SOCIAL SECURITY NUMBER VERIFICATION SERVICE (CBSV) USER GUIDE
5. The system displays the Create a Login Account – Step 2 Web Page. Complete
the entire page and select the Next button at the bottom of the page.
Select the Next
Button
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CONSENT BASED SOCIAL SECURITY NUMBER VERIFICATION SERVICE (CBSV) USER GUIDE
6. The system displays the Create a Login Account – Step 3 Web Page. Please read
the entire page and select the I Accept button at the bottom of the peach box.
Then select the Submit button at the bottom of the page.
Select the I
Accept
Button
Select the
Submit Button
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CONSENT BASED SOCIAL SECURITY NUMBER VERIFICATION SERVICE (CBSV) USER GUIDE
7. The system displays the Create a Login Account – Step 4 Web Page. Your User
ID is now assigned. Please read the entire page and select the Print a
confirmation Receipt link to print the User ID. Then select the Next button at
the bottom of the page.
NOTE: Make a note of your User ID since you will need it to log into BSO. Do not share
it with anyone.
Select the Print
a confirmation
Receipt Link.
Select the Next
Button
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CONSENT BASED SOCIAL SECURITY NUMBER VERIFICATION SERVICE (CBSV) USER GUIDE
8. The system displays the Request Access to BSO Services – Select Service Suites
Web Page. You have successfully completed a log in account. You do not need
to select services; CBSV will be selected for you by the Operations staff when
your Form SSA-88 is faxed in to SSA. Select the Log Out button at the top left
corner of the page.
Select the Log
Out Button
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CONSENT BASED SOCIAL SECURITY NUMBER VERIFICATION SERVICE (CBSV) USER GUIDE
2.4
YOUR BSO PASSWORD
At the time of registration, you must enter a unique password of your choice. Your
password must contain a combination of eight (8) letters and numbers (e.g., 9580859A or
shoe2828). Passwords are NOT case sensitive. No special characters are allowed. Secure
your password and do not share it with anyone. Your User ID and password are required to
log into BSO. Please refer to section 2.3 for detailed instructions on how to register and
create a User ID and password.
2.5
2.6
PASSWORD SELECTION INSTRUCTIONS
Your password must be eight (8) characters long and must be a combination
of letters and numbers. Do not use special characters.
There must be at least one letter and at least one number in your password.
Passwords are NOT case sensitive.
CHANGING YOUR PASSWORD
It is mandatory to change your CBSV password at least once every designated interval to
prevent your password from expiring. If your password expires, you will need to choose a
new password.
NOTE:
Passwords for the Online and Batch SSN verification methods expire after 90 days. If your
password expires, you will be prompted to change it the next time you log in to BSO.
The manager or authorized representative who registered for a user ID and Password on behalf
of the requesting party‟s Web Service must change the BSO password every 365 days to
prevent the BSO password from expiring. You Will Not be prompted to change your password
when using the CBSV Web Service.
2.7
IF YOU FORGET YOUR PASSWORD
If you forgot your password, you can request a new one. There are two methods to
request a new password - by answering three random questions out of five Authentication
questions you previously answered during registration or at log in, or by mail. If you
request a new password by mail, a temporary password will be sent to you in the mail. You
will not be able to use BSO until you receive your temporary password.
Option 1: To replace a forgotten password by answering Authentication questions:
You must provide your User ID to access the Forgot Your Password link,
Select the Forgot your Password link under the Password field on the Log In
page. This will open the Forgot Password page.
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CONSENT BASED SOCIAL SECURITY NUMBER VERIFICATION SERVICE (CBSV) USER GUIDE
Answer the three randomly chosen questions that you had previously
answered. Answers are not case sensitive but must match your previous
answers.
Enter your new password and re-enter to confirm it. Your password must
contain any combination of eight letters and numbers (e.g. 9580859A or
frog2828). Special characters are not allowed and passwords are not case
sensitive.
Select the Submit New Password button. This will display a message indicating that your
password has been successfully changed. You may now select the Log In button and log in
to BSO with your User ID and your newly changed password.
Option 2: To request a new password by mail:
You must provide your User ID to access the Forgot Your Password link.
Select the Forgot Your Password link under the Password field on the Log In
page. This will open the Forgot Password page.
Select the Request Password by Mail button at the bottom of the screen. This will
open the Request Password by Mail page.
Enter your first name, last name, Social Security Number, and date of birth.
Select the Request Temporary Password button. This will display a message
indicating that your password has been reissued successfully. Social Security
will send you a temporary password in the mail, usually within two weeks.
After you request a new password, your old password will no longer work. When you
receive your temporary password, you may log in to BSO and will be prompted to change
your password. Your password must contain any combination of eight letters and numbers
(e.g. 9580859A or frog2828). Special characters are not allowed and passwords are not case
sensitive.
2.8
ACTIVATION CODE
The activation code is an alphanumeric code sent by SSA to the designated Responsible
Company Official (either the Company Manager or the Authorized Representative who
signed Form SSA-88). The notice to the Responsible Company Official instructs them to
provide the Authorized Employee with the activation code. Authorized Employees will not
be able to access CBSV until the activation code is entered. The activation code is an added
layer of security to ensure that the individual attempting to access the system is in fact who
they are presenting to be: an authorized employee. The employee must enter the activation
code on the Activate Access to BSO Services Web Page to gain access to CBSV.
NOTE: If you do not receive your activation code 2-3 weeks after SSA has processed your contract,
the designated Responsible Company Official should call SSA at (1-888-772-2970).
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CONSENT BASED SOCIAL SECURITY NUMBER VERIFICATION SERVICE (CBSV) USER GUIDE
2.9
ACTIVATE ACCESS TO CBSV
The designated Responsible Company Official provides the activation code to the
authorized employee. The employee will then:
1. Open the BSO Welcome Web Page: www.socialsecurity.gov/bso
2. Select the Log In button on the BSO Welcome Web Page.
Select the Log In Button
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CONSENT BASED SOCIAL SECURITY NUMBER VERIFICATION SERVICE (CBSV) USER GUIDE
3. The system displays the Log In to Online Services Web Page. Enter User ID and
Password.
4. Select the I Accept button to indicate that you have read the user certification
statement and agree to its contents.
5. Select the Log In button at the bottom of the page.
Enter User ID
Enter
Password
Select the Log In Button
Select the I Accept
Button
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CONSENT BASED SOCIAL SECURITY NUMBER VERIFICATION SERVICE (CBSV) USER GUIDE
6. The system displays the BSO Main Menu Web Page. Select the Enter Activation
Code(s) link.
Select the Enter
Activation Code(s) Link
7. The system displays the Enter Activation Code(s) Web Page. Enter the
Activation code.
8. Select the Activate Service(s) button.
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CONSENT BASED SOCIAL SECURITY NUMBER VERIFICATION SERVICE (CBSV) USER GUIDE
Enter Activation
Code
Select the Activate
Service(s) Button
9. The system displays the Enter Activation Code(s)-Confirmation Web Page
indicating that SSA has approved your request and you may begin using CBSV
immediately.
10. Select the Go to the Main Menu button.
Select the Go to the
Main Menu button
11. The system displays the BSO Main Menu Web Page. Select the CBSV:
Consent Based Social Security Number Verification Service link to
start using CBSV.
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CONSENT BASED SOCIAL SECURITY NUMBER VERIFICATION SERVICE (CBSV) USER GUIDE
Select the CBSV: Consent Based
Social Security Number Verification
Service Link
2.10
RE-REQUESTING ACTIVATION CODE
Activation codes expire 60 days from the date they are issued. If your activation code
expires, you will need to re-request one.
If you do not receive your activation code 2-3 weeks after SSA has processed your
contract, the designated Responsible Company Official should call SSA at (1-888-772-2970).
NOTE: Once an activation code has been re-requested, the original activation code is deactivated and is no longer valid.
2.11
REMOVE ACCESS TO CBSV
Access to CBSV may be removed by the Responsible Company Official only.
2.11.1 HOW THE EMPLOYER REMOVES EMPLOYEE ACCESS TO CBSV
If a company wishes to cancel an employee‘s access to CBSV the designated
Responsible Company Official should contact SSA at 1-888-772-2970 to cancel
CBSV access.
If an employee wishes to cancel their access to CBSV they should inform their
designated Responsible Company Official and have them contact SSA at 1-888772-2970 to cancel CBSV access on their behalf.
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CONSENT BASED SOCIAL SECURITY NUMBER VERIFICATION SERVICE (CBSV) USER GUIDE
2.12
UPDATING YOUR CONTACT INFORMATION
Log in to BSO using the BSO Welcome page: www.socialsecurity.gov/bso. From the left
menu of most pages, select the View/Edit Account Information link to access the
View/Edit Account Information Web Page.
Select the View/Edit
Account Info Link
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CONSENT BASED SOCIAL SECURITY NUMBER VERIFICATION SERVICE (CBSV) USER GUIDE
On the View/Edit Account Information Web Page:
To change any of the Personal and Contact information displayed in the top
half of the page, select the Edit Personal Information button.
To change any of the Security Questions and Answers displayed in the bottom
half of the page, select the Edit Security Questions button
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CONSENT BASED SOCIAL SECURITY NUMBER VERIFICATION SERVICE (CBSV) USER GUIDE
3.0 CBSV WEB SERVICE
The CBSV Web Service is designed to support interoperable machine-to-machine
interaction over the Internet. Companies may create their own, unique interface with CBSV.
If you are a developer who works for a company that accesses CBSV through a Web Service,
it is recommended that you refer to the Interface Specification for CBSV Web Service document,
located at www.socialsecurity.gov/cbsv
The Web Service Description Language (WSDL) for CBSV is documented in the Interface
Specification for CBSV Web Service document.
If you are an employee of a company that accesses CBSV through a Web Service, your
company will provide you with instructions on how to use your company‘s interface.
The Web Services Description Language is an XML-based language that provides a
model for describing Web services. WSDL is often used in combination with SOAP and
XML Schema to provide Web services over the Internet. A client program connecting to a
Web service can read the WSDL to determine the functions that are available on the server.
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CONSENT BASED SOCIAL SECURITY NUMBER VERIFICATION SERVICE (CBSV) USER GUIDE
4.0 CBSV ONLINE VERIFICATION SERVICE
CBSV allows you to request verification of up to 10 names and SSNs at a time, online, and
receive immediate results. There is no limit to the number of times the CBSV Verification
web page may be used within a session or within a day.
The CBSV Online Verification service requires you to have:
Internet access; and,
A Web browser, such as Internet Explorer or FireFox for Windows OS or Safari
for Mac OS. Your browser version must allow ‗cookies‘ (files store temporarily
on your computer) and have 128-bit encryption.
NOTE: In order to use BSO, your browser version must be set to accept cookies and support 128-bit
encryption. This is the default setting for most browsers. If you received a request to store a file on
your computer, select “Yes.” BSO cookies will be deleted when you close your browser.
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CONSENT BASED SOCIAL SECURITY NUMBER VERIFICATION SERVICE (CBSV) USER GUIDE
4.1
LOGGING IN TO BSO
1. Open the BSO Welcome Web Page: www.socialsecurity.gov/bso
2. Select the Log In button on the BSO Welcome Web Page.
Select the Log
In Button
3. This will open the Log In to BSO Web Page containing an attestation statement.
4. Enter your User ID and password.
5. Select the I Accept button to indicate that you have read the user certification
statement and agree to its contents.
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CONSENT BASED SOCIAL SECURITY NUMBER VERIFICATION SERVICE (CBSV) USER GUIDE
Enter User ID
Enter
Password
Select the Log In Button
Select the I Accept
Button
6. Select the Log In button from the Log In to BSO Web Page. This will open the
BSO Main Menu Web Page. The BSO Main Menu Web Page is your point of
entry for CBSV.
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CONSENT BASED SOCIAL SECURITY NUMBER VERIFICATION SERVICE (CBSV) USER GUIDE
4.2
ACCESSING THE REQUEST ONLINE SSN VERIFICATION SERVICE
1. From the BSO Main Menu Web Page, select the Consent Based Social Security
Number Verification Services link.
2. The system displays the CBSV Main Menu page.
3. From the CBSV Main Menu page, select the Request Online SSN Verification
link.
Select the Request Online SSN
Verification Link
4. The system displays the Consent Based SSN Verification Web Page.
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CONSENT BASED SOCIAL SECURITY NUMBER VERIFICATION SERVICE (CBSV) USER GUIDE
4.3
ENTERING DATA ON THE REQUEST ONLINE SSN VERIFICATION
SERVICE
The Consent Based SSN Verification Web Page contains data entry fields in a table format.
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CONSENT BASED SOCIAL SECURITY NUMBER VERIFICATION SERVICE (CBSV) USER GUIDE
Following is a list of the data entry fields and the criteria to follow when entering data in
these fields:
SSN (999999999)
The SSN field is mandatory.
The SSN must be nine (9) numerical characters only.
Alphabetic characters, hyphens, slashes or any other special characters are not
allowed.
Spaces are not allowed.
First Name
The First Name field is mandatory.
The First Name must be between one (1) and 10 characters in length.
If the First Name is longer than 10 characters, enter the first 10 characters of the
First Name.
Enter the First Name using alphabetic characters only.
Numbers, hyphens, slashes or any other characters are not allowed.
Spaces are allowed.
Middle Name
The Middle Name field is optional.
If entered, the Middle Name must be between one (1) and seven (7) characters
in length. If the Middle Name is longer than seven (7) characters, enter the first
seven (7) characters of the Middle Name.
Enter the Middle Name using alphabetic characters only.
Numbers, hyphens, slashes or any other characters are not allowed.
Spaces are allowed.
Last Name
The Last Name field is mandatory.
The Last Name must be between one (1) and 13 characters in length.
If the Last Name is longer than 13 characters, enter the first 13 characters of the
Last Name.
Enter the Last Name using alphabetic characters only.
Numbers, hyphens, slashes or any other characters are not allowed.
Spaces are allowed.
Suffix
The Suffix field is optional.
If entered, the Suffix must be Jr, Sr, or a Roman Numeral I through X.
Numbers, hyphens, slashes or any other characters are not allowed.
Date of Birth (DOB)
The DOB field is optional.
If entered, the DOB must contain eight (8) digits.
Enter the Number Holder's DOB using the format MMDDYYYY where:
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CONSENT BASED SOCIAL SECURITY NUMBER VERIFICATION SERVICE (CBSV) USER GUIDE
o MM is the month; enter a value of 01 through 12
o DD is the day; enter a value of 01 through 31
o YYYY is the 4 digit year.
Use numeric characters only.
Letters, hyphens, slashes, or any other characters are not allowed.
Spaces are not allowed.
The DOB cannot be before 1800 or after the current date.
Gender (F/M)
The Gender field is optional.
o F = Female
o M = Male
The First, Middle and Last Name fields provide links to the help guide for entering
complex names. To access the CBSV Help Web Page, you must be logged into CBSV. The
Help button is in the upper left-hand corner of each CBSV Web Page and opens in a new
browser window.
Once you have entered the data you wish to verify, select the Submit button on the
Consent Based SSN Verification Web Page.
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CONSENT BASED SOCIAL SECURITY NUMBER VERIFICATION SERVICE (CBSV) USER GUIDE
4.4
CONSENT BASED SSN VERIFICATION RESULTS
Data verified via the Consent Based SSN Verification Web Page is displayed on the Consent
Based SSN Verification Results Web Page in a table format.
NOTE: For Security reasons, the first five (5) digits of the Social Security Number (SSN)
will be masked for all results returned (regardless of whether or not the SSN “verified”).
4.4.1 RESULTS
The possible results are:
“Yes” Response Means Verified
The information submitted for verification matches Social Security
Administration‘s records
A ―Yes‖ in the Results column = a verified SSN.
“No” Response Means Verification Failed
The information submitted for verification does not match Social Security
Administration‘s records
A ―No‖ Results column = a failed SSN verification.
“Deceased” (Per SSA Records)
The name and SSN combination submitted for verification matches Social
Security Administration‘s SSA‘s records, but our records indicate that the
Number Holder is deceased.
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CONSENT BASED SOCIAL SECURITY NUMBER VERIFICATION SERVICE (CBSV) USER GUIDE
NOTE: If the Verification Code is not equal to “Yes”, please refer to the Section 6.0, Instructions for
Numbers that Do Not Verify section of the CBSV User‟s Guide.
4.5
POTENTIAL MISUSE ALERT PAGE
If the CBSV system‘s review of the input data determines that identical SSN or identical
First and Last names were entered more than five times, the system may display a Potential
Misuse Alert page. First and last names are considered a single data element for the purpose
of this edit.
The system may display the following alert to the user:
―Consent Based SSN Verification
!!! Potential Misuse Alert!!!
You have entered either identical Social Security Numbers or identical First and Last Names multiple
times. To deter potential misuse or fraud, we cannot process your request. Please check the
information to verify that the information you submitted matches your records before resubmitting
your data.‖
NOTE: You will be allowed up to five attempts to correctly enter a name and SSN combination into
the CBSV application. The Company will be charged for each request.
4.6
LOGGING OUT OF CBSV
To log out of CBSV:
Select the Logout link at the top or bottom of any CBSV Web Page.
The BSO Logout Web Page will display.
Select ―Yes” to exit and return to the BSO Welcome Web Page.
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CONSENT BASED SOCIAL SECURITY NUMBER VERIFICATION SERVICE (CBSV) USER GUIDE
5.0 BATCH FILE PROCESS: SUBMIT A FILE FOR CONSENT BASED
SSN VERIFICATION
CBSV allows you to request Name and SSN verifications through overnight batch
(electronic file) submissions. You will use the Submit a File for Consent Based SSN
Verification page. The batch file process requires you to have:
Internet access; and
A Web browser, such as Internet Explorer or FireFox for Windows OS or Safari
for Mac OS. Your browser version must allow ‗cookies‘ (files store temporarily
on your computer) and have 128-bit encryption.
NOTE: In order to use BSO, your browser version must be set to accept cookies and support 128-bit
encryption. This is the default setting for most browsers. If you received a request to store a file on
your computer, select “Yes.” BSO cookies will be deleted when you close your browser.
5.1
REQUESTOR IDENTIFICATION (RID)
All CBSV Subscriber Companies are assigned a Requestor Identification (RID). When
your company submits batch files for Consent Based SSN Verification, your company‘s RID
must be included in the appropriate space in the file.
NOTE: A RID is needed only when you submit batch files. The RID is not needed for Online or Web
Service SSN verifications.
SSA recommends that you record the RID that is assigned to your company in the space
below, for future reference.
RID: ____________
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CONSENT BASED SOCIAL SECURITY NUMBER VERIFICATION SERVICE (CBSV) USER GUIDE
5.2
PREPARING A BATCH FILE FOR SUBMISSION TO CBSV
Before you may submit a batch file, you must prepare the file. To ensure your electronic
file submission processes successfully, the file must be a text file in the following format:
NOTE: Do not use field delimiters (i.e., do not place a comma or any other character after any field).
NOTE: If a field marked "May not be left blank." does not contain an entry, the entire file will be
rejected.
NOTE: In order to sort the return file to your specifications, we recommend using the User Control
Data field to create a unique identifier for each record. This unique identifier would be placed in
positions 90-103 in your submission file and returned to you in positions 84-97 in the return file.
5.2.1 BATCH FILE FORMAT
FIELD NAME
SOCIAL SECURITY
NUMBER
INSTRUCTION
Must include all 9 digits
including lead zeros.
POSITION
FIELD
SIZE
FIELD TYPE
1-9
9
Numeric
10-12
3
Alpha
13-15
3
Numeric
16-28
13
Alpha
29-38
10
Alpha
May not be left blank.
ENTRY CODE
―TPV‖
Must insert "TPV".
PROCESSING
CODE 213
Must insert "213".
LAST NAME
May not be left blank.
May not be left blank.
Do not use hyphens,
apostrophes, spaces, periods,
suffixes (Jr) or prefixes (Dr).
Must contain at least one
character.
May not be left blank.
FIRST NAME
Do not use hyphens,
apostrophes, spaces, periods,
suffixes (Jr) or prefixes (Dr).
Must contain at least one
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CONSENT BASED SOCIAL SECURITY NUMBER VERIFICATION SERVICE (CBSV) USER GUIDE
FIELD NAME
INSTRUCTION
POSITION
FIELD
SIZE
FIELD TYPE
39-45
7
Alpha
46-53
8
Numeric
54
1
Alpha
character.
May not be left blank.
MIDDLE
NAME / INITIAL
Do not use hyphens,
apostrophes, spaces, periods,
suffixes (Jr) or prefixes (Dr).
Optional
DATE OF BIRTH
(MMDDYYYY)
GENDER CODE
If unknown, leave blank.
Optional
Must contain one of the
following:
o M=Male or
o F=Female
Optional
BLANK
SSA
55-89
35
Blanks
USER CONTROL
DATA
Free form text for company.
90-103
14
Alphanumeri
c
BLANK
SSA use only
104-123
20
Blanks
REQUESTOR
IDENTIFICATION
CODE
Enter your company‘s assigned
RID code. (See section 5.1)
124-127
4
Alphanumeri
c
128-130
3
Numeric
MULTIPLE
REQUEST
INDICATOR
5.3
May not be left blank.
Must insert "000".
May not be left blank.
LOGGING IN TO BSO
Once your file is prepared, you will log in to BSO so you can access the Submit a File for
Consent Based SSN Verification service. To log in to BSO, follow these steps (for more
information regarding logging in to BSO, see Section 4.1, Logging in to BSO):
1. Open the BSO Welcome Web Page: www.socialsecurity.gov/bso
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CONSENT BASED SOCIAL SECURITY NUMBER VERIFICATION SERVICE (CBSV) USER GUIDE
2. Select the Log In button on the BSO Welcome Web Page. This will open the Log
In to BSO Web Page containing an important user attestation statement.
3. Enter your User ID and password.
4. Select the I Accept button to indicate that you have read the user certification
statement and agree to its contents.
5. Select the Log In button from the Log In to BSO Web Page. This will open the
BSO Main Menu Web Page. The BSO Main Menu Web Page is your point of
entry for CBSV.
NOTE: If you forgot your password, please refer to „Your BSO Password‟ section of this User‟s
Guide under the REGISTRATION section.
5.4
ACCESSING THE SUBMIT A FILE FOR CONSENT BASED SSN
VERIFICATION SERVICE
1. From the BSO Main Menu Web Page, select the Consent Based SSN Verification
Services link.
2. The system displays the CBSV Main Menu page.
3. From the CBSV Main Menu page, select the Submit an Electronic File for SSN
Verification link.
4. The system displays the Submit a File For Consent Based SSN Verification – Before
You Start Web Page.
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CONSENT BASED SOCIAL SECURITY NUMBER VERIFICATION SERVICE (CBSV) USER GUIDE
5.5
REDUCE THE NUMBER OF ERRORS IN YOUR CBSV FILE
The Submit a File For Consent Based SSN Verification – Before You Start Web Page offers
suggestions to reduce the number of errors in a submission and reduce the transmission
time. The page contains the following information:
Review your file for correct formatting to ensure that file is error-free. A properly
formatted file will not be rejected. See Section 5.2, Preparing a Batch File for Submission to
CBSV, for the correct file format. All files are scanned for format errors (surface errors). A
file will fail validation if at least one (1) record in the file did not have the correct length of
130 characters or any record in the file contains format errors.
1. Excel Users
To ensure that your electronic file submission processes successfully, the
file must NOT be in a *.xls format. If you are using Excel, you must save
the file in the appropriate format. To properly save an Excel file for
processing:
1. Select Save As from the File Menu.
2. In the Save As dialog box, select the drop-down box Save as type.
3. Select Formatted text (Space delimited) (*.prn).
4. Insert your filename and click Save.
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CONSENT BASED SOCIAL SECURITY NUMBER VERIFICATION SERVICE (CBSV) USER GUIDE
2. Once you have saved your file, check your file against the submission file
format. Please ensure that the record is 130 characters and all fields are
properly placed in their respective positions.
3. Zip your file if you have over 500 name and SSNs verification requests or you
have a slow connection. The transmission time required will be substantially
reduced if the file is zipped (compressed). WinZip and PKZip are examples of
acceptable compression packages.
5.6
SUBMITTING YOUR FILE FOR VERIFICATION
1. When the file is ready to upload, select the Continue button on the Submit a
File For Consent Based SSN Verification – Before You Start Web Page.
2. The Submit a File for Consent Based SSN Verification – Submit Your File Web Page
allows you to either manually enter a file name and path, or browse your
system and select a file for upload. Upon selecting the Submit button on this
page, an animated dialog box will display confirming that the file submission
is in progress when JavaScript is enabled, as shown below.
NOTE: File submission processing times depend on many factors. SSA allows up to four (4) hours
for a single file submission. If your connection is lost during file submission, you will have to submit
the file again.
NOTE: Do not exit CBSV or log out until you receive your confirmation number.
3. Once your file is successfully uploaded, the system displays the Submit a File for
Consent Based SSN Verification – Confirmation Web Page.
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CONSENT BASED SOCIAL SECURITY NUMBER VERIFICATION SERVICE (CBSV) USER GUIDE
4. The Submit a File for Consent Based SSN Verification - Confirmation Web Page
provides feedback to the user confirming receipt of the Names/SSN file as well
as displaying the Confirmation Number and other submission related
information.
5. The Submit a File for Consent Based SSN Verification - Confirmation Web Page
contains the following information:
Confirmation number, a 16, 17, or 18 position alphanumeric number, assigned
by SSA, that you will need to retrieve the results of your submission. Make a
note of this number; you need it to check the status of your file.
Date of submission
Your file name (For information only, not to be used for tracking the status of
your file)
File size
What you should do next
What to expect
A JavaScript dialog box also displays recommending that you save or print the page. The
pop-up below should display after the Confirmation page displays.
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CONSENT BASED SOCIAL SECURITY NUMBER VERIFICATION SERVICE (CBSV) USER GUIDE
6. Once a file is successfully submitted and you have noted the associated
confirmation number, you can process more files by selecting the Submit
Another File button; this returns you to the Submit a File for Consent Based SSN
Verification – Submit Your File Web Page.
5.7
SUBMIT A FILE FOR CONSENT BASED SSN VERIFICATION PROBLEM: FILE NOT RECEIVED
The Submit a File for Consent Based SSN Verification - Problem: File Not Received Web Page
alerts you to the presence of an error which prevented receipt of the Name/SSN file.
Possible reasons include a zero-byte file, a file without a proper extension, or no file being
selected.
IMPORTANT: Encrypted batch files cannot be uploaded to the CBSV service. Do not
encrypt files or protect them with a password.
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CONSENT BASED SOCIAL SECURITY NUMBER VERIFICATION SERVICE (CBSV) USER GUIDE
5.8
CONSENT BASED SSN VERIFICATION STATUS AND RETRIEVAL
The Consent Based SSN Verification Status and Retrieval Web Page allows you to request the
status of files that have been submitted for batch processing.
IMPORTANT: 30 Day Availability: You can download SSN verification results for 30 days
from the day they become available. The ―Available Through‖ field will provide a date
denoting availability. The (-) symbol in this field indicates that the files are beyond the 30
days when they could have been downloaded. You can download available files an
unlimited number of times.
When you select one of the Submit buttons (Submit1, Submit 2, or Submit 3), CBSV
searches for files that were submitted within the last two years with the search criteria you
enter (Confirmation Number, Range Date or All Submissions - which retrieves up to the
last 100 submissions), and displays the appropriate Status and Retrieval Results Web Page.
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CONSENT BASED SOCIAL SECURITY NUMBER VERIFICATION SERVICE (CBSV) USER GUIDE
5.9
CONSENT BASED SSN VERIFICATION STATUS AND RETRIEVAL
RESULTS
The Consent Based SSN Verification Status and Retrieval Results Web Page is dynamically
created and displayed based on the option you select. This Web Page is displayed when you
select one of the Submit buttons on the CBSV Status and Retrieval Web Page and CBSV does
not find any format edit errors.
The Retrieve File column within the Consent Based SSN Verification Status and Retrieval
Results table indicates whether the file can be downloaded.
If you select a Download link, the Consent Based SSN Verification Status and Retrieval
Results Web Page remains displayed and the file download begins.
If the file is in process or was not processed due to an edit check or unzip failure, the
following columns will contain a hyphen: Records Submitted, Failed Verification,
Deceased, Verified, Retrieve File, and Available Through.
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CONSENT BASED SOCIAL SECURITY NUMBER VERIFICATION SERVICE (CBSV) USER GUIDE
5.10
RETURN FILE FORMAT
The returned text file is formatted as defined in the following table:
FIELD NAME
INSTRUCTION
POSITION
FIELD
SIZE
FIELD TYPE
SOCIAL SECURITY
NUMBER
For security reasons, the first five
(5) positions will be masked with
an "X."
1-9
9
Alphanumeri
c
LAST NAME
Data identical to input provided
by the requester.
10-22
13
Alpha
FIRST NAME
Data identical to input provided
by the requester.
23-32
10
Alpha
MIDDLE
NAME / INITIAL
Data identical to input provided
by the requester.
33-39
7
Alpha
DATE OF BIRTH
(MMDDYYYY)
Data identical to input provided
by the requester.
40-47
8
Numeric
GENDER CODE
Data identical to input provided
by the requester.
48
1
Alpha
CONFIRMATION
NUMBER
16, 17, or 18 position number
assigned to your file.
49-97
49
Alphanumeri
c
VERIFICATION
CODE
‗blank‘ = Verified
98
1
Alpha
PROCESSING
CODE
Data identical to input provided
by the requester.
99-101
3
Numeric
REQUESTOR
IDENTIFICATION
CODE (RID)
Data identical to input provided
by the requester.
102-105
4
Alphanumeri
c
MULTIPLE
REQUEST
INDICATOR
Data identical to input provided
by the requester.
106-108
3
Numeric
109
1
Alpha
DEATH
INDICATOR
N = Verification failed
Y = Death information is present
N = Death information is not
present
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CONSENT BASED SOCIAL SECURITY NUMBER VERIFICATION SERVICE (CBSV) USER GUIDE
FIELD NAME
INSTRUCTION
POSITION
FIELD
SIZE
FIELD TYPE
110 -160
51
Blanks
Blank = Death information not
checked
BLANK
5.11
SSA use only
CONSENT BASED SSN VERIFICATION RESULTS
The following verification codes are returned in the downloaded file:
“blank” Response Means Verified
The information submitted for verification matches Social Security
Administration‘s records
A ―blank‖ in the Verification Code column = a verified SSN.
“N” Response Means Verification Failed
The information submitted for verification does not match Social Security
Administration‘s records
An ―N‖ in the Verification Code column = a failed SSN verification.
“Y” (For Deceased Per SSA Records)
The name and SSN combination submitted for verification matches Social
Security Administration‘s records, but our records indicate that the Number
Holder is deceased.
A ―Y‖ in the Death Indicator column = Death information is present.
NOTE: If the Verification Code is not equal to “blank”, or if SSA‟s records indicate that the Number
Holder is deceased, please refer to the Section 6.0, Instructions for Numbers that Do Not Verify
section of the CBSV User‟s Guide.
5.12
LOGGING OUT OF CBSV
To log out of CBSV:
Select the Logout link at the top or bottom of any CBSV Web Page.
The BSO Logout Web Page will display.
Select Yes to exit and return to the BSO Welcome Web Page.
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CONSENT BASED SOCIAL SECURITY NUMBER VERIFICATION SERVICE (CBSV) USER GUIDE
6.0 INSTRUCTIONS FOR NUMBERS THAT DO NOT VERIFY
Each Social Security Number (SSN) submitted will be returned to you with a Verification
Code that the submission either agrees or does not agree with SSA‘s records. If SSA’s
response is that the submission does not match our records then take the following
actions:
1. Review the data submitted to SSA against the data contained in your records. If
it does not match, resubmit the corrected data to SSA for verification. The cost
for the resubmission will be borne by you, the Requesting Party.
2. If the data in your records matches the data submitted to SSA, then re-contact
the SSN holder and ask to see his/her Social Security Card and/or verify the
information provided to you to assure that the SSN and name were correctly
shown on your request. If the number holder corrects the original data, then
you should submit the corrected data to SSA for verification. The cost for
resubmission will be borne by you, the Requesting Party.
3. If you cannot resolve the ―no match‖ data discrepancy, then you will refer the
SSN holder to the Social Security Field Office that services where he/she
resides to determine the nature of the problem. The servicing SSA Field Office
can be located by visiting www.socialsecurity.gov. Select the ―Find a Social
Security Office‖ link and follow the instructions.
NOTE: If the Social Security Administration's records are wrong, only the Number Holder can
request that the record be corrected.
7.0 SECURITY
CBSV and all applications within the BSO Suite of Services use Secure Sockets Layer
(SSL) communications protocol and 128-bit line encryption to protect your privacy. These
technologies mitigate the possibility of Personally Identifiable Information (PII) data being
intercepted by unauthorized parties and ensure the security of data transmitted over the
Internet.
These security features do not apply to Internet E-mail. SSA recommends that you not
include private information, such as your SSN, password and User ID in Internet
E-mail communications.
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CONSENT BASED SOCIAL SECURITY NUMBER VERIFICATION SERVICE (CBSV) USER GUIDE
8.0 ACCOUNTING
The Requesting Party must provide SSA with advance payment for the full annual cost of
the estimated number of verifications it expects to submit for SSA‘s entire fiscal year
(October 1st – September 30th). Payment for SSN verification transaction fees will be
submitted with a signed Form SSA-1235 (Agreement Covering Reimbursable Services). The
Requesting Party will then ―draw down‖ deposited funds as it submits verification requests.
Services will be provided only if sufficient funds are on deposit in the Requesting Party‘s
credit account. If any file submitted does not conform to the requirements of the User
Agreement or the User’s Guide, the Requesting Party is still liable for the full record
processing cost for that file.
NOTE: SSN results will not be released until the Requesting Party‟s account is restored to a positive
cash balance commensurate with the total amount owed for services used. You will be unable to use
the service if there are no funds available in your account. If the Requesting Party‟s account has been
blocked due to insufficient funds the Company will be notified by SSA through E-mail to contact
SSA‟s Office of Financial Policy and Operations. Until the account balance is resolved, your
company will not be able to access any of the CBSV services.
8.1
QUARTERLY STATEMENTS AND END OF YEAR SETTLEMENT
The quarterly statements will be sent during the months of January, April, July and
October. These statements will summarize all account activity for the previous quarter
including account decrements as the CBSV service is utilized. SSA will reconcile the account
at the end of the fiscal year and any funds not utilized in the fiscal year will be refunded to
the customer.
9.0 CBSV COMPLIANCE REVIEW AUDIT
Please refer to your company‘s CBSV User Agreement for information about the
requirements of the CBSV Compliance Review Audit.
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CONSENT BASED SOCIAL SECURITY NUMBER VERIFICATION SERVICE (CBSV) USER GUIDE
10.0 GETTING CBSV HELP AND SUPPORT
10.1
HELP LINK
Each CBSV Web Page contains a CBSV Help button located in the upper left hand corner.
This button will open a new browser window providing access to the CBSV Help Web Page.
You must be logged into CBSV to access the Help button.
10.2
CONTACTING SSA
CBSV Hours of Support
CBSV customer support is available during the following hours:
Day
Monday – Friday
Time
8:30 a.m. to 4:00 p.m. Eastern Time
You may either E-mail us or speak with a representative on the telephone.
Please send E-mails to: verificationinfo@ssa.gov
Please make your message as specific as possible, and include:
The question or problem
Web Page details (e.g., title, URL, etc.)
Any error message messages received
A telephone number where we may contact you
Any other relevant information
Or if you wish to speak with a representative please telephone 888-772-2970.
10.2.1 QUESTIONS ON FINANCE AND AGREEMENTS
Questions about finances, account balances and the User Agreement may also be sent to:
verificationinfo@ssa.gov
Or if you wish to speak with a representative please telephone 866-395-8801.
10.2.2 GENERAL QUESTIONS
Please send general questions on CBSV to: SSA.CBSV@ssa.gov.
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CONSENT BASED SOCIAL SECURITY NUMBER VERIFICATION SERVICE (CBSV) USER GUIDE
APPENDIX
48
Form Approved
OMB No. 0960-0760
Social Security Administration
Pre-Approval Form For Consent Based Social Security Number Verification
(CBSV)
COMPANY REGISTRATION
1. Name of the Company:
2. Company Address (P.O. Box alone is not acceptable)
Address Line 1:
Address Line 2:
City:
State:
Zip Code:
3. EIN (Employer Identification Number):
(Provide primary EIN if your company uses more than one.)
4. Designated email mailbox for receipt of technical bulletins from SSA:
Please note, the SSA will only send technical bulletins to one email address per company. You may provide this information later if you
do not have one now.
EMPLOYEE(S) AUTHORIZED TO USE CBSV
List the names of all employees unless your company will access CBSV solely through a web service platform.
Note: If your company will access CBSV solely through a web service platform, please provide corresponding
information of the Responsible Company Official as the employee authorized to use CBSV.
5. Name of Employee(s) Authorized to use CBSV:
6. Telephone Number of Employee(s) Authorized to use CBSV (include area code):
7. E-mail Address of Employee(s) Authorized to use CBSV:
AUTHORIZED SIGNATURE OF RESPONSIBLE COMPANY OFFICIAL
8.
Name of Responsible Company Official (print or type)
Title
Signature of Responsible Company Official
Date
Telephone Number (include area code):
E-mail Address:
See SSA’s CBSV User Guide for information regarding the extent and nature of employee’s authority to use
CBSV. Notify us if your authorized employee leaves your company or if you choose to revoke any or all of your
employee's authorization to use SSA's Business Services Online (BSO).
Form SSA-88 (06-2013)
Destroy Prior Editions
Privacy Act Notice
The Social Security Administration (SSA) is allowed to collect the information on this form under Sections 205 and
1106 of the Social Security Act and the Privacy Act of 1974 (5 U.S.C. § 552a). We need this information to register
your company and your authorized employee(s) to use our system for verifying Social Security Numbers and to
contact you, if necessary. Giving us See
this information
revised is voluntary. However, without the information we will not be able
to provide this service to your company. SSA may also use the information we collect on this form for such purposes
Privacy
Act
authorized by law, including to ensure
the appropriate
use of the service.
Statement below.
Paperwork Reduction Act Notice
This information collection meets the clearance requirements of 44 U.S.C. 3507, as amended by section 2 of the
Paperwork Reduction Act of 1995. You are not required to answer these questions unless we display a valid Office of
Management and Budget control number. We estimate that it will take you about 5 minutes to complete this form. You
may send comments on our time estimate above to: SSA, 6401 Security Blvd., Baltimore, MD 21235-6401. Send
only comments relating to our time estimate to this address, not the completed form.
Form SSA-88 (06-2013)
Privacy Act Statement
Collection and Use of Personal Information
Sections 205 and 1106 of the Social Security Act, as amended, and the Privacy Act of 1974
(5 U.S.C. § 552a) authorize us to collect this information. We need this information to register
you or your company and your authorized employee(s) to use our system for verifying Social
Security numbers (SSN) and to contact you, if necessary.
Furnishing us this information is voluntary. However, failing to provide us with all or part of the
information may prevent you or your company from using the service.
We rarely use the information you supply us for any purpose other than to register you or your
company and your authorized employee(s) to use our system for verifying SSNs and to contact
you. However, we may use it for the administration and integrity of our programs. We may also
disclose the information to another person or to another agency in accordance with approved
routine uses, including but not limited to the following:
1. To comply with Federal laws requiring the release of information from Social Security
records (e.g. to the Government Accountability Office and Department of Veterans
Affairs);
2. To facilitate statistical research, audit, or investigative activities necessary to assure the
integrity and improvement of Social Security programs;
3. To respond to a request from a Congressional office or the Office of the President made
to that office at the request of the subject of a record; and
4. To other Federal agencies and our contractors, including external data sources, to assist
us in efficiently administering our programs.
A complete list of routine uses of the information you provided us is available in our System of
Records Notice entitled, Central Repository of Electronic Authentication Data Master File, 600373. Additional information about these and other system of records notices and our programs
are available online at www.socialsecurity.gov or at your local Social Security office.
Form Approved
OMB No. 0960-0760
Social Security Administration
Authorization for the Social Security Administration (SSA) To Release Social
Security Number (SSN) Verification
Printed Name:
Date of Birth:
Social Security Number:
I want this information released because I am conducting the following business transaction:
Reason (s) for using CBSV: (Please select all that apply)
Mortgage Service
Banking Service
Background Check
Credit Check
License Requirement
Other
with the following company ("the Company"):
Company Name:
Company Address:
I authorize the Social Security Administration to verify my name and SSN to the Company and/or the
Company's Agent, if applicable, for the purpose I identified.
The name and address of the Company's Agent is:
I am the individual to whom the Social Security number was issued or the parent or legal guardian of
a minor, or the legal guardian of a legally incompetent adult. I declare and affirm under the penalty of
perjury that the information contained herein is true and correct. I acknowledge that if I make any
representation that I know is false to obtain information from Social Security records, I could be found
guilty of a misdemeanor and fined up to $5,000.
This consent is valid only for 90 days from the date signed, unless indicated otherwise by the
individual named above. If you wish to change this timeframe, fill in the following:
This consent is valid for
Signature
days from the date signed.
Date Signed
Relationship (if not the individual to whom the SSN was issued):
Contact information of individual signing authorization:
Address
City/State/Zip
Phone Number
Form SSA-89 (06-2013)
(Please initial.)
Privacy Act Statement
SSA is authorized to collect the information on this form under Sections 205 and 1106 of the Social
Security Act and the Privacy Act of 1974 (5 U.S.C. § 552a). We need this information to provide the
verification of your name and SSN to the Company and/or the Company's Agent named on this form.
Giving us this information is voluntary. However, we cannot honor your request to release this
information without your consent. SSA may also use the information we collect on this form for such
purposes authorized by law, including to ensure the Company and/or Company's Agent's appropriate
use of the SSN verification service.
Paperwork Reduction Act Statement - This information collection meets the requirements of 44 U.
S.C. § 3507, as amended by section 2 of the Paperwork Reduction Act of 1995. You do not need to
answer these questions unless we display a valid Office of Management and Budget control number.
We estimate that it will take about 3 minutes to complete the form. You may send comments on our
time estimate above to: SSA, 6401 Security Blvd., Baltimore, MD 21235-6401. Send to this
address only comments relating to our time estimate, not the completed form.
TEAR OFF
NOTICE TO NUMBER HOLDER
The Company and/or its Agent have entered into an agreement with SSA that, among other things,
includes restrictions on the further use and disclosure of SSA's verification of your SSN. To view a
copy of the entire model agreement, visit http://www.ssa.gov/cbsv/docs/SampleUserAgreement.pdf
Form SSA-89 (06-2013)
| File Type | application/pdf |
| File Title | SOCIAL SECURITY |
| Author | 637332 |
| File Modified | 2013-11-05 |
| File Created | 2012-05-10 |