Education Enrollment Survey

VA_Surv2_EduEnrl_5.18.16_v2 5/18/16 10:25 AM Page 1

Education
Enrollment Satisfaction
MARKING INSTRUCTIONS
Please fill the response oval completely
and print clearly.

USE BLACK OR BLUE INK
(NO RED) to complete the survey.

CORRECT:

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INCORRECT:

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OMB Control No. 2900-0782

Throughout the questionnaire, you may be asked to skip certain questions that may not apply to you.

Benefit Information
1.

How did you FIRST learn about the education benefit programs? (MARK ONLY ONE)
IF YOU ARE UNSURE, PLEASE INDICATE THE FIRST WAY YOU REMEMBER LEARNING ABOUT THE EDUCATION BENEFIT PROGRAM.

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Online (e.g., benefits.va.gov/GIBill, eBenefits.va.gov, VA
website, etc.)
Social media websites (e.g., Facebook, Twitter, etc.)
Mail (from VA)
In person with a VA representative (e.g., School Certifying
Official, VA medical center, VA Vet Center, etc.)
Transition Assistance Program/Disabled Transition Assistance
Program briefings

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Other Veterans
Other Servicemembers
Friends or family
Military recruiter
School recruiter
Other (Please specify): ____________________________________
Don’t know or not sure

Veterans Service Organizations (e.g., Amer. Legion, DAV,
VFW, PVA, MOPH, etc.) (Please specify): ______________________
_______________________________________________________________

2.

What method(s) do you MOST FREQUENTLY use to obtain general information about VA’s education benefits or services? (MARK ALL THAT APPLY)

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Online (e.g., benefits.va.gov/GIBill, eBenefits.va.gov, VA
website, etc.)
Social media websites (e.g., Facebook, Twitter, etc.)
Phone
Mail
E-mail
In person with a VA representative (e.g., School Certifying
Official, VA medical center, VA Vet Center, etc.)
Veterans Service Organizations (e.g., Amer. Legion, DAV,
VFW, PVA, MOPH, etc.) (Please specify): ______________________

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Friends or family
Other Veterans and Servicemembers
Other (Please specify): ___________________________________
Don’t know or not sure
None of the above

_______________________________________________________________
© 2016 J.D. Power and Associates. All Rights Reserved.

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Benefit Information (Continued)
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4.

5.

How did the VA provide you information about the application process for your most recent education benefit application? (MARK ALL THAT APPLY)

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Transition Assistance Program/Disabled Transition

Veterans Service Organizations (e.g., Amer. Legion, DAV,

Assistance Program briefings

VFW, PVA, MOPH, etc.) (Please specify): _________________

Phone

___________________________________________________________

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Mail
E-mail
eBenefits.va.gov

Other (Please specify): _____________________________________
Don’t know or not sure
Did not receive information about application process

benefits.va.gov/GIBill
In person with a VA representative (e.g., School Certifying

Official, VA medical center, VA Vet Center, etc.)
How frequently would you like to receive communications (e.g., e-mails, letters, newsletters, etc.) from VA about education benefits or services? (MARK ONLY ONE)
Weekly
Quarterly (every 3 months)
Annually (once per year)
Don’t know or not sure
Monthly
Semi-annually (twice per year)
Never

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How would you like to receive information from VA about applying for education benefits or services? (MARK ALL THAT APPLY)

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Phone
Mail

Veterans Service Organizations (e.g., Amer. Legion, DAV,
VFW, PVA, MOPH, etc.) (Please specify): _________________

E-mail

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VA website
Social media websites (e.g., Facebook, Twitter, etc.)

___________________________________________________________

Other (Please specify): _____________________________________
Don’t know or not sure

In person with a VA representative

The following question asks you to rate various aspects of your experience with VA Education Benefits, using a scale of 1 to 10
where 1 is Unacceptable, 10 is Outstanding, and 5 is Average.
6.

When thinking about your most frequently used methods of communication please rate your experience in obtaining information
about your VA education benefit application on the following items: (MARK ONLY ONE PER ROW)
Unacceptable
1

a.
b.
c.
d.
e.
f.

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Ease of accessing information
Availability of information
Clarity of information
Usefulness of information
Frequency of information provided by VA
Overall rating of information

2

™
™
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Average
3

£
£
£
£
££

4

¢
¢
¢
¢
¢¢

5

∞
∞
∞
∞
∞∞

Outstanding
6

§
§
§
§
§§

7

¶
¶
¶
¶
¶¶

8

•
•
•
•
••

9

ª
ª
ª
ª
ªª

10

‚
‚
‚
‚
‚‚

N/A

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NA
NA
NA

NA

NA

Benefit Eligibility and Application Process
7.

Relative to your separation from active duty, when did you begin to think about or plan the use of your education benefit?
(PLEASE RESPOND USING ONE OF THE FOLLOWING CATEGORIES)
# of Months Prior to Separation
# of Months After Separation
# of Years After Separation
(PLEASE SPECIFY 0-24 MONTHS)
(PLEASE SPECIFY 0-24 MONTHS)
(PLEASE SPECIFY 2-10 YEARS)

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8.

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Don’t know or not sure

Thinking about your most recent application for education benefits, which of the following benefits were you applying for?
(MARK ALL THAT APPLY)

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Post 9/11 GI Bill (Chapter 33 of Title 38, U.S. Code)
Montgomery GI Bill Active Duty (Chapter 30 of Title 38, U.S. Code)
Montgomery GI Bill Selected Reserve (Chapter 1606 of Title 10, U.S. Code)
Reserve Educational Assistance Program (Chapter 1607 of Title 10, U.S. Code)
National Call to Service Program (Section 510 of Chapter 31 of Title 10, U.S. Code)
Other (Please specify): _____________________________________________________________
Don’t know or not sure

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Benefit Eligibility and Application Process (Continued)
9.

10.

11.

For your most recent application, did someone from VA (e.g., call center representative, office staff, etc.) provide you with
information about the education benefit application process? (MARK ONLY ONE)

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Yes

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No

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Don’t know or not sure

Not applicable

Thinking about your most recent education benefit application, what method did you use to apply for your benefit? (MARK ONLY ONE)
Veterans Online Application
Mail
In person with a VA representative

In person at school through a certifying official
Other (Please specify): _______________________________________
Don’t know or not sure

Prior to receiving this survey, were you aware that your school’s certifying official is not an employee of the VA? (MARK ONLY ONE)
Yes

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No

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Don’t know or not sure

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Did VA confirm receipt of your application? (MARK ONLY ONE)

13.

From the time you submitted your application, how long did it take to receive a letter explaining your eligibility for education benefits?
(PLEASE RESPOND USING ANY OR ALL OF THE FOLLOWING CATEGORIES)

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# of Days

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# of Months

Yes

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12.

No

Don’t know or not sure

Don’t know or not sure

The following question asks you to rate various aspects of your experience with education benefits, using a scale of 1 to 10
where 1 is Unacceptable, 10 is Outstanding, and 5 is Average.
14.

Please rate your experience with the education benefit application process on the following items: (MARK ONLY ONE PER ROW)
Unacceptable
1

a.

Ease of completing the application

b.

Timeliness of eligibility notification

c.

Flexibility of application methods

d.

Overall rating of application process

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2

™
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Average
3

£
£
£
£

4

¢
¢
¢
¢

5

∞
∞
∞
∞

Outstanding
6

§
§
§
§

7

¶
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¶
¶

8

•
•
•
•

9

ª
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ª
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10

N/A

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NA

NA

NA

Benefit Entitlement
15.

16.

Are you eligible to transfer your benefits to a spouse and/or dependent child? (MARK ONLY ONE)
Yes
No (SKIP TO Q17)
Don’t know or not sure (SKIP TO Q17)

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Have you already or do you intend to transfer your benefits to a spouse and/or dependent child? (MARK ONLY ONE)
Yes

No

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Don’t know or not sure

The following question asks you to rate various aspects of your experience with the Education program, using a scale of
1 to 10 where 1 is Unacceptable, 10 is Outstanding, and 5 is Average.
17.

Please rate your education benefit entitlement on the following items: (MARK ONLY ONE PER ROW)
Unacceptable
1

a.

Amount of financial assistance

b.

Effectiveness of benefit in helping you achieve your educational or vocational goal

c.

Timeliness of receiving benefit payment

d.

Overall rating of benefit payment

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2

™
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Average
3

£
£
£
£

4

¢
¢
¢
¢

5

∞
∞
∞
∞

Outstanding
6

§
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§
§

7

¶
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8

•
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9

ª
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10

N/A

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NA

NA

NA

Overall Application Experience
18.

Thinking about ALL aspects of your application experience applying for your education benefits, please rate VA overall, using a
scale of 1 to 10 where 1 is Unacceptable, 10 is Outstanding, and 5 is Average. (MARK ONLY ONE)
Unacceptable
Average
Outstanding
1

2

3

4

5

6

7

8

9

10

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© 2016 J.D. Power and Associates. All Rights Reserved. 2

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Overall Experience with VA
19.

Taking into consideration all of the non-medical benefits (e.g., education, compensation, pension, home loan guaranty,
vocational rehabilitation and employment, insurance, etc.) you have applied for or currently receive, please rate your experience
with VA overall, using a scale of 1 to 10 where 1 is Unacceptable, 10 is Outstanding, and 5 is Average. (MARK ONLY ONE)
Unacceptable
1

2

Average
3

4

5

Outstanding
6

7

8

9

10

¡ ™ £ ¢ ∞ § ¶ • ª ‚
20.

Now think about your experiences with all the services provided by the Department of Veterans Affairs (which include healthcare,
benefits programs, or memorial services). Please tell us how you feel about the following statements.
(MARK ONLY ONE PER STATEMENT)

a.
b.
c.
d.
21.

I got the service I needed
It was easy to get the service I needed
I felt like a valued customer
I trust VA to fulfill our country’s commitment to Veterans

Strongly
Disagree

Disagree

Neutral

Agree

Strongly
Agree

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£
£
£
£

¢
¢
¢
¢

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Do you have any other comments or concerns about your experience?
______________________________________________________________________________________________________________
______________________________________________________________________________________________________________
______________________________________________________________________________________________________________

School Marketing/Recruiter
22.

How did the marketing materials or recruiter at the school/university in which you are enrolled influence your decision to enroll
in that program? (MARK ONLY ONE)

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23.

Definitely did not influence my decision

25.

Somewhat influenced my decision

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Absolutely influenced my decision

To what degree was your experience consistent with what was presented to you in any marketing materials or by a recruiter?
(MARK ONLY ONE)

24.

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Not at all consistent

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Somewhat consistent

Very consistent

Was your experience with the program you enrolled in...? (MARK ONLY ONE)
Harder than you expected

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What you expected

Easier than you expected

Do you have any comments you would like to add regarding the marketing efforts or recruiter from the school/university you
enrolled in?

______________________________________________________________________________________________________________
______________________________________________________________________________________________________________
© 2016 J.D. Power and Associates, McGraw Hill Financial. All Rights Reserved.

THANK YOU FOR TAKING THE TIME TO PARTICIPATE IN THIS IMPORTANT STUDY.

Please return to:

J.D. Power and Associates Survey Processing Center

P.O. Box 510030 • Livonia, MI 48151-9907

Page 4

234332/0316/2

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