Loan Guaranty (LGY) Home Loan Survey

DEPARTMENT OF VETERANS AFFAIRS
Washington DC 20420

OMB Control Number: 2900-0782—Public Reporting Burden Statement
VA may not conduct, sponsor, or require the respondent to this collection of information unless it displays a valid OMB Control
Number. All responses to this collection are voluntary. Public reporting burden for this collection of information is estimated to average
15 minutes per submission, including the time necessary for reviewing instructions, searching existing data sources, gathering and
maintaining the data needed, and completing and reviewing the collection of information. Failure to furnish the requested information

Dear Servicemember, Veteran, or Surviving Spouse:
of Servicemembers, Veterans and surviving spouses who have recently obtained a VA home loan. VA has commissioned
an independent research company, J.D. Power and Associates, to administer the survey.
I sincerely urge you to complete the questionnaire. Your feedback will help us continue to improve the delivery of VA
It is important for you to know that your participation in this survey is voluntary. If you decide to participate,

Please complete and return the enclosed paper survey or complete the survey online. By participating in this survey you
VA application process.
To complete the online survey, please visit the website below. Use the unique password printed below in order to access
the survey.
www.voiceoftheveteransurvey.com
Password: [VARIABLE]
Any questions about this survey should be directed to a J.D. Power and Associates representative at 877-774-5372
(toll-free) or by e-mail at VeteransAffairs@jdpa.com. To access the J.D. Power and Associates Privacy Notice, please
visit http://www.jdpower.com/privacy.
Thank you in advance for helping us in this important Voice of the Veteran Customer Satisfaction Survey Initiative!
Sincerely,
(Signature of the authorized VBA official - JPEG)
(Printed Name of the authorized VBA official)
(Title of the authorized VBA official)
I also encourage you to visit

and register to obtain a user account.

http://www.va.gov.