Form OPIC-258 Customer Satisfaction Survey

CUSTOMER SATISFACTION SURVEY
Form: OPIC-258
OMB Number: 3420-xxxx
Expiration Date:

Overseas Private Investment Corporation
1100 New York Avenue, NW Washington, DC 20527-0001
An Agency of the United States Government
Please read the following information carefully. This form requests information from OPIC clients and co-sponsors. The information provided in this
survey will allow OPIC to better assess the overall customer satisfaction.
As a federal agency, OPIC may not collect, or sponsor the collection of, information unless it displays a valid OMB Control Number with an expiration
date that has not expired.
Paperwork Reduction Act Notice: This information is voluntary. Public reporting burden for this collecting of information is estimated to average twenty
minutes per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and
completing and reviewing the collection of information. Send comments regarding this burden estimate or any other aspect of this collection of
information, including suggestions for reducing this burden to Agency Forms Officer, Overseas Private Investment Corporation, 1100 New York
Avenue, NW, Washington, DC 20527; and to the Office of Information and Regulatory Affairs, Office of Management and Budget, New Executive
Office Building, Room 10202, Washington, DC 20503.

I have read and agree to the terms and conditions listed above.

Question 1: Please rate your overall satisfaction in working with the Overseas Private Investment Corporation (OPIC) on your project.
1.
2.
3.
4.
5.

Very Dissatisfied
Somewhat Dissatisfied
Neither Satisfied Nor Dissatisfied
Somewhat Satisfied
Very Satisfied

Question 2: Please rate your satisfaction with the following OPIC attributes as they related to your transaction

Attribute

Very
Dissatisfied
(1)

Somewhat
Dissatisfied
(2)

Neutral
(3)

Somewhat
Satisfied
(4)

Very
Satisfied
(5)

No basis for
judgement
(6)

Helpfulness
Professional demeanor
Timeliness of Reponses to your
questions
Clarity of Communications
Understanding of your business
needs
Ability to get an OPIC decision within
a reasonable period of time

Question 3: On a scale of 1 to 5 with 1 being “Very Unlikely” and 5 being “Very Likely”, please rate the likelihood of working with OPIC again.
1.
2.
3.
4.
5.

Very Unlikely
Somewhat Unlikely
Neither Likely or Unlikely
Somewhat Likely
Very Likely

Question 4: Additional comments, compliments or suggestions.