Consumer Attitudes, Understanding, and Behaviors with Respect to Financial Services and Products

CFPB ANNUAL AWARENESS SURVEY – 2016
[DISPLAY]
This voluntary survey seeks to understand consumer opinions, attitudes, and beliefs about
financial products and services. Your responses will assist the survey sponsor develop
services to provide better financial information to consumers. The survey takes about 20
minutes to complete. Thank you in advance for your participation! If you have any
questions about this survey, please contact Panel Relations at (800) XXX-XXXX. For the
assurances of confidentiality provided to respondents by KnowledgePanel, please see:
[HYPERLINK].
OMB #3170-0034 [HYPERLINK]
[DISPLAY]
Many of the questions in this survey refer to information about financial topics. In this study,
when we say “financial topics,” we are referring to using and managing money. Some
examples of financial topics are: credit cards, loans for purchases, investments or savings,
budgeting, and consumer rights. This survey will ask you questions about your experiences
and how you make decisions regarding these financial topics.
[MP]
[RANDOMIZE]
1. In the past 30 days, have you done any of the following activities while using the Internet?
Please consider time spent on the Internet from any computer or mobile device at home,
work, or any other location (select all that apply)
a. Banking (such as paying bills, checking account balance, transferring money,
etc.)
b. Downloading/listening to music
c. Downloading/watching videos
d. Email
e. Uploading/sharing photos or videos
f. Professional networking (such as LinkedIn)
g. Reading/watching news
h. Sharing or looking for product information
i. Shopping
j. Social networking (such as Facebook or Twitter)

[GRID, SP ACROSS]
[RANDOMIZE 1–6, 7 ALWAYS LAST]
2. In the past 30 days, about how often have you used the following resources to seek out
information about financial topics?
Not at all
1. Friends or family

Less than
once per
week

Once per
week

A few
times a
week

2. Read a newspaper
3. Read a magazine
4. Watch news on TV
5. Listen to radio talk shows or
news
6. Use the Internet, other than
email
7. Other, please specify:

[SP]
3. How much time do you typically spend focused on financial topics?
Across:
a.
None
b.
Very little
c.
Some
d.
A lot
e.
A great deal
The following questions are about resources you use for financial advice.

2

Every day

[GRID, SP ACROSS]
[RANDOMIZE 1–8, 9 ALWAYS LAST]
4. How important is it to seek out financial information…
Not at all
important
1.
2.
3.
4.
5.
6.
7.
8.

9.

Not very
important

When buying a car
When buying a home
When paying for college
When getting cash
quickly
When trying to get out of
debt
When applying for a
credit card
When planning for
retirement
When you have a
complaint about a
financial institution or
service
Other, please specify

3

Somewhat
important

Very
important

Extremely
important

[GRID, SP ACROSS]
[RANDOMIZE 1–8, 9 ALWAYS LAST] – INFORMATION INSUFFICIENCY - KNOWLEDGE
5. How much do you think you currently know about the financial aspects of the following
activities?
Nothing
1.
2.
3.
4.
5.
6.
7.
8.
9.

Buying a car
Buying a home
Paying for college
Getting cash quickly
Trying to get out of debt
Applying for a credit card
Planning for retirement
Submitting a complaint about a
financial institution or service
Other, please specify

Very
little

Some

A lot

A great
deal

[TEXT BOX]
6. If you were about to make a financial decision (such as getting a credit card or taking out
a loan), where would you turn for information? [If an organization, institution, or website,
please indicate which one(s).]

[TEXT BOX]
7. If you were about to make a financial decision (such as getting a credit card or taking out
a loan), would you seek out information on a government agency website?
a. Yes
b. No
c. Maybe
[IF Q7=A OR C, SHOW TEXT BOX BELOW]
Please indicate which government agency(s).

4

[MP]
8. Which of the following resources might you also use for financial information and advice?
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.

11.
12.
13.

Friends or family
Financial advisor or financial
planner
Accountant, lawyer, or tax
professional
Insurance broker
News organizations
Financial magazines (such as
Consumer Reports, Money
Magazine, etc.)
Online search (such as Google,
Bing, Yahoo, etc.)
Financial websites (such as
Mint.com, Bankrate.com,
CNNMoney.com, etc.)
Consumer Financial Protection
Bureau (CFPB)
Other Government agencies
(such as Federal Trade
Commission [FTC], Federal
Reserve, Federal Deposit
Insurance Corporation [FDIC],
etc.)
Banks/Credit Unions
Brokerage houses
Other, please specify

[SP]
9. Prior to taking this survey, had you heard of the Consumer Financial Protection Bureau
(CFPB)?
a. Yes
b. No
c. Not sure

5

[IF Q9=A]
[SP]
[RANDOMIZE A–C, D ALWAYS LAST]
9_2. What kind of organization do you think the CFPB is?
a.
b.
c.
d.

Government agency
Not-for-profit organization
For-profit company
Not sure

[IF Q9=A]
[GRID, SP ACROSS]
[RANDOMIZE 1–6, 7 ALWAYS LAST]
10. In the past 12 months, have you read, seen, or heard anything about CFPB from any of
the following sources?
1.
2.
3.
4.
5.
6.
7.

Friends or family
Financial advisor
Internet search
News media
Referral from another government agency
or non-profit organization
Advertising (TV commercials, online
banners, flyers or billboards)
Other, specify:

Yes

No

Not sure

[IF Q9=A]
[GRID, SP ACROSS]
[RANDOMIZE 1–6]
11. In the past 12 months, have you read, seen, or heard anything about financial
information from CFPB on the following topics?
1.
2.
3.
4.

Yes

Buying a car
Buying a home
Paying for college
Getting cash quickly
6

No

Not sure

5.
6.
7.
8.
9.

Trying to get out of debt
Applying for a credit card
Planning for retirement
Submitting a complaint about a financial
institution or service
Other, specify:

[IF Q9=A]
[SP]
12. Have you ever visited the CFPB website?
a. Yes
b. No
c. Not sure
[IF Q12=1]
[GRID, SP ACROSS]
[RANDOMIZE 1–9, 10 ALWAYS LAST]
13. What was the purpose of your visit(s) to the CFPB website?
1.
2.
3.
4.

Getting information on buying a car
Getting information on buying a home
Getting information on paying for college
Getting information on getting cash
quickly
5. Getting information on getting out of
debt
6. Getting information about credit cards
7. Getting information on planning for
retirement
8. Submitting a complaint about a financial
institution or service
9. Adding content to the “Tell Your Story”
section of the website
10. Other, please specify:

Yes

[ASK 14 FOR EACH RESPONSE IN 13_1 THROUGH 13_9= YES]
[GRID, SP ACROSS]
[RANDOMIZE 1–9, 10 ALWAYS LAST]
7

No

14. How likely would you be to recommend the CFPB website to others who are interested
in…
Very
unlikely
1.
2.
3.
4.
5.
6.
7.
8.
9.

Getting information on buying a
car
Getting information on buying a
home
Getting information on paying
for college
Getting information on getting
cash quickly
Getting information on getting
out of debt
Getting information about
credit cards
Getting information on
planning for retirement
Submitting a complaint about a
financial institution or service
Adding content to the “Tell
Your Story” section of the
website

Somewhat
unlikely

Neither
likely nor
unlikely

Somewhat
likely

Very
likely

[IF AT LEAST ONE RESPONSE TO 14_1-10 = 1 OR 2, ASK 15]
[IF MULTIPLE RESPONSES TO 14_1-10 OR 2, RANDOMLY SELECT 1 ITEM FOR 15]
[TEXT BOX]
15. You just mentioned that you would be [“somewhat unlikely” or “very unlikely”] to
recommend CFPB to others. For what reasons would you be “unlikely” to recommend CFPB?

[IF AT LEAST ONE RESPONSE TO 14_1-10 = 4 OR 5, ASK 16]
[IF MULTIPLE RESPONSES TO 14_1-10 OR 2, RANDOMLY SELECT 1 ITEM FOR 16]
[TEXT BOX]

8

16. You just mentioned that you would be [“somewhat likely” or “very likely”] to recommend
CFPB to others. For what reasons would you be “likely” to recommend CFPB?

[SHOW ALL]
[DISPLAY]
The Consumer Financial Protection Bureau (CFPB) is a U.S. Government agency established
in 2011 in the aftermath of the 2008 financial crisis to regulate mortgages, credit cards,
and other consumer financial products and services. Its mission is to make the markets for
these products and services work better for both responsible consumers and businesses.
CFPB focuses on:
– Consumer Education: CFPB makes available financial information regarding a
variety of topics such as buying a home, paying for college, and credit
reporting primarily through its website in the form of brochures, frequently
asked questions, and interactive tools.
– Financial Regulation and Enforcement: CFPB regulates the consumer financial
marketplace through rulemaking, supervision, and enforcement activities.
Consumers can submit complaints about a financial product or service that
they are having trouble with, and CFPB will help get the consumer a response.

9

[GRID, SP ACROSS]
[RANDOMIZE]
17. If I use CFPB resources to inform my financial decisions, I will ...
Very
unlikely
1.

Save time

2.

Save money

3.
4.

Make well-informed
decisions
Have peace of mind

5.

Feel overwhelmed

Somewhat
unlikely

6.

Avoid future financial
mistakes
7. Help friends/family
make better financial
decisions
8. Be able to ask the
right financial
questions
9. Be better educated
about financial
matters
10. Be able to easily
compare financial
products

10

Neither
likely no
unlikely

Somewhat
likely

Very
likely

[GRID, SP ACROSS]
[RANDOMIZE]
18. How likely is it that CFPB will provide consumers with…
Very
unlikely

Somewhat
unlikely

1. Multiple ways of
accessing the
information (web, app,
phone, etc.)
2. An easy-to-use website

Neither
likely no
unlikely

Somewhat
likely

Very
likely

3. Free information (no
cost)
4. Information that is
trustworthy and
unbiased
5. Information that is
relevant and
personalized to me
6. Information that is factbased
7. Information that is
accurate and up-to-date
8. Information about the
costs and risks of
financial decisions
9. Innovative tools

[SP]
19. Think about the people who have the most influence on the financial decisions you
make. How would they react if you decided to use CFPB resources to inform your financial
decisions?
Extremely unsupportive

1

2

3

4

5

Extremely supportive

Strongly disapprove

1

2

3

4

5

Strongly approve

Extremely bad

1

2

3

4

5

Extremely good

11

[SP]
20. Overall, I think that using CFPB resources to inform my financial decisions is:
Extremely bad
Extremely foolish
Extremely harmful

1

2

3

4

5

Extremely good

1

2

3

4

5

Extremely wise

1

2

3

4

5

Extremely beneficial

[GRID, SP ACROSS]
21. Please indicate your level of agreement with the following statements:

Strongly Somewhat
disagree disagree
1.
2.

3.

I am motivated to learn
more about financial
topics.
I am confident that I
could understand
financial information
provided by CFPB.
Using CFPB information
to inform my financial
decisions is easy.

12

Neither Somewhat Strongly
agree
agree
agree
nor
disagree

[GRID, SP ACROSS]
22. Please indicate your level of agreement with the following statements:
Strongly Somewhat
disagree disagree
1.

2.

3.

I intend to review the
CFPB website to see if
the information is
helpful.
I intend to use CFPB
information as a part of
my next important
financial decision.
I would recommend the
information on the
CFPB website to
others.

Neither Somewhat Strongly
agree
agree
agree
nor
disagree

[GRID, SP ACROSS]
[RANDOMIZE 1–8, 9 ALWAYS LAST]
23. People may seek financial information in a variety of situations. How likely would you be
to seek out financial information from the CFPB website the next time you are faced with
each of the following situations?
Very
Somewhat
unlikely
unlikely
1.
2.
3.
4.
5.
6.
7.
8.
9.

Buying a car
Buying a home
Paying for college
Getting cash quickly
Trying to get out of debt
Applying for a credit
card
Planning for retirement
Submitting a complaint
about a financial
institution or service
Other, please specify

13

Neither
likely nor
unlikely

Somewhat
likely

Very
likely

[SHOW ALL]
[DISPLAY]
For the following questions, please be reminded that one of CFPB’s functions is…
Financial Regulation and Enforcement: CFPB regulates the consumer financial marketplace
through rulemaking, supervision, and enforcement activities. Consumers can submit
complaints about a financial product or service that they are having trouble with, and CFPB
will help get the consumer a response.
[GRID, SP ACROSS]
[RANDOMIZE 1–7, 8 ALWAYS LAST]
24. In the past year, have you taken any of the following actions to address a problem or
complaint with a financial company’s products or services?
1.
2.
3.
4.
5.
6.
7.
8.

Contact the company that sold me the product or
service
Submit a complaint through the Better Business
Bureau
Submit a complaint through a social media site
(such as Facebook or Twitter)
Post a complaint on a consumer review website
(such as Yelp or Epinions)
Submit a complaint through the Consumer Financial
Protection Bureau (CFPB)
Contact my State attorney general or other local
government office
Contact a lawyer
Other, specify:

14

Yes

No

[GRID, SP ACROSS]
[RANDOMIZE 1–7, 8 ALWAYS LAST]
25. How likely would you be to take the following actions if you had a problem or complaint
with a financial company’s product or service?
Very
unlikely
1.
2.
3.

4.
5.

6.
7.
8.

Somewhat
unlikely

Contact the company that
sold me the product or
service
Submit a complaint
through the Better
Business Bureau
Submit a complaint
through a social media site
(such as Facebook or
Twitter)
Post a complaint on a
consumer review website
(such as Yelp or Epinions)
Submit a complaint
through the Consumer
Financial Protection
Bureau (CFPB)
Contact my State attorney
general or other local
government office
Contact a lawyer
Other, please specify:

15

Neither
likely nor
unlikely

Somewhat
likely

Very
likely

[GRID, SP ACROSS]
[RANDOMIZE]
26. If I submit a complaint to CFPB about a problem with a financial company, I will...
Very
unlikely
1.

Save time

2.

Save money

3.

Negatively impact the
company’s reputation
Get help from an
expert
Help other consumers
avoid the same
problem or mistake

4.
5.
6.
7.
8.
9.

Somewhat
unlikely

Get a faster resolution
Feel a sense of
protection from CFPB
Know that businesses
will be held
accountable
Feel like my time was
wasted

10. Feel validated

11. Know more about my
rights as a consumer
12. Be denied future
financial products or
services from the
company I complain
about
13. Help the Government
identify an issue
before it becomes a
bigger problem
14. Feel like CFPB is
working with me to
find a solution

16

Neither
likely no
unlikely

Somewhat
likely

Very
likely

[GRID, SP ACROSS]
[RANDOMIZE]
27. If you were to submit a complaint to CFPB, how likely are the following factors?
Very
unlikely
1.

2.
3.
4.
5.
6.

7.
8.
9.
10.

Somewhat
unlikely

There will be multiple
ways to submit the
complaint (web, app,
phone, etc.)
There will be an easy
submission form or
process
My complaint won't
backfire
Action will be taken
on my complaint,
even if it is small
I will be able to track
the status of my
complaint
The agency will have
the expertise and
resources to address
the problem
The agency will have
correction and
enforcement authority
The agency will get
resolution faster than
I could alone
I will have the ability
to review complaints
submitted by others
The process will be
transparent with
nothing hidden

17

Neither
likely no
unlikely

Somewhat
likely

Very
likely

[SP ACROSS]
28. Think about the people who have the most influence on the financial decisions you
make. How would they react if you decided to submit a complaint to CFPB?
Extremely unsupportive

1

2

3

4

5

Extremely supportive

Strongly disapprove

1

2

3

4

5

Strongly approve

Extremely bad

1

2

3

4

5

Extremely good

[SP ACROSS]
29. Overall I think that submitting a complaint to CFPB about a bad experience with a
financial company is:
Extremely bad
Extremely foolish
Extremely harmful

1

2

3

4

5

Extremely good

1

2

3

4

5

Extremely wise

1

2

3

4

5

Extremely beneficial

[SP ACROSS]
30. Please indicate your level of agreement with the following statements:
Strongly Somewhat
disagree disagree
1.

2.
3.

I am confident that I
could submit a
complaint to CFPB if I
wanted to
Submitting a complaint
to CFPB would be easy
for me
The decision to submit
a complaint to CFPB is
beyond my control

18

Neither Somewhat Strongly
agree
agree
agree
nor
disagree

[SP ACROSS]
31. Please indicate your level of agreement with the following statements:
Strongly Somewhat
disagree disagree
1.

2.

Neither Somewhat Strongly
agree
agree
agree
nor
disagree

If I have a bad
experience with a
financial company, I
would submit a
complaint to CFPB
If a friend or family
member had a bad
experience with a
financial company, I
would recommend they
submit a complaint to
CFPB

32. Based on what you know or what you’ve heard about the CFPB, please indicate your
level agreement with the following statements…
Strongly Somewhat
disagree disagree

Neither Somewhat Strongly
agree
agree
agree
nor
disagree

The CFPB is trustworthy.
The CFPB is believable.
The CFPB is effective.
The CFPB is authoritative.
The CFPB is helpful.
The CFPB is approachable.
The CFPB is unique.
33. Generally speaking, how do you feel about the CFPB?
I hate it

0

1

2

3

4

5

19

6

7

8

9

10

I love it

[GRID, SP ACROSS]
[RANDOMIZE 1–17 AND RECORD]
34. The following question asks about how you (and your family, if applicable) make
financial decisions. Please indicate the extent to which you agree or disagree with each of
the following statements.
Strongly Somewhat
disagree disagree
1.

I compare the prices and
terms of different financial
products and services before
making a decision
2. I follow a household budget
3. I have no trouble keeping up
with all my bills and financial
commitments
4. I regularly save money for an
emergency
5. I tend to live for today and let
tomorrow take care of itself
6. I understand the terms and
conditions of the products
and services I use
7. I feel pressure to make
certain financial decisions
because of what I see people
similar to me doing
8. My financial decisions are
influenced by the financial
decisions of people that are
similar to me
9. I’m confident in my ability to
solve financial problems that
come up in my everyday life
10. I find it challenging to make
progress toward my financial
goals
11. I spend many hours
researching every aspect of a
financial decision
12 In general, I am comfortable
taking risks when it comes to
making a financial decision
20

Neither Somewhat Strongly
agree
agree
agree
nor
disagree

13. Friends and family come to
me for financial advice
14. I am often giving others
advice on financial topics
15. I seek the advice of others
when making important
financial decisions
16. I often seek out a
recommendation when
making important financial
decisions
17. Another person has control of
my finances
[GRID, SP ACROSS]
[RANDOMIZE 1–8, 9 ALWAYS LAST]
35. When it comes to comparing the prices and terms of different financial products and
services before making a decision, to what extent do you agree or disagree?
Strongly Somewhat
disagree disagree
1.
2.
3.
4.
5.
6.
7.
8.
9.

I don’t have time to compare
prices and terms
I don’t think it’s necessary
It won’t save me money
It’s not worth the effort
It is too hard to directly
compare all of the options
I would rather get advice
from friends or relatives
I don’t understand the terms
and conditions
I don’t see how the products
and services are different
Other, specify:

21

Neither Somewhat Strongly
agree
agree
agree
nor
disagree

[GRID, SP ACROSS]
[RANDOMIZE 1–4]
36. In the past year, have you…
Yes
1.

Applied for a mortgage

2.

Applied for a car loan

3.

Applied for a student
loan
Applied for a credit
card

4.

No

22

[IF 36_1=YES]
[GRID, SP ACROSS]
[RANDOMIZE 1–7, 8 ALWAYS LAST]
37. Which of the following actions did you take when you were applying for a mortgage?
Yes
1.

7.

Ask friends or
relatives for
information
Look at more than
one mortgage offer
and compare the
benefits and
drawbacks of each
Look up information
on the websites of
those offering
mortgage
Talk to organization
offering mortgage
Visit a website that
compares the
different options
(such as
Bankrate.com or
Lendingtree.com)
Search online for
general information
about mortgages
Visit a bank branch

8.

Other, specify:

2.

3.

4.
5.

6.

No

N/A

23

[IF 36_2=YES]
[GRID, SP ACROSS]
[RANDOMIZE 1–7, 8 ALWAYS LAST]
38. Which of the following actions did you take when you were applying for a car loan?
Yes
1.

7.

Ask friends or relatives for
information
Look at more than one car
loan offer and compare
the benefits and
drawbacks of each
Look up information on
the websites of those
offering car loan
Talk to organization
offering the car loan
Visit a website that
compares the different
options (such as
Bankrate.com or
Lendingtree.com)
Search online for general
information about car
loans
Visit a bank branch

8.

Other, specify:

2.

3.
4.
5.

6.

No

24

N/A

[IF 36_3=YES]
[GRID, SP ACROSS]
[RANDOMIZE 1–7, 8 ALWAYS LAST]
39. Which of the following actions did you take when you were applying for a student loan?
Yes
1.

7.

Ask friends or relatives for
information
Look at more than one student
loan offer and compare the
benefits and drawbacks of each
Look up information on the
websites of those offering the
student loan
Talk to organization offering the
student loan
Visit a website that compares the
different options (such as
Bankrate.com or
Lendingtree.com)
Search online for general
information about student loans
Visit a bank branch

8.

Other, specify:

2.
3.
4.
5.

6.

25

No

N/A

[IF 36_4=YES]
[GRID, SP ACROSS]
[RANDOMIZE 1–7, 8 ALWAYS LAST]
40. Which of the following actions did you take when you were applying for a credit card?
Yes
No
N/A
1.

7.

Ask friends or relatives for
information
Look at more than one credit card
offer and compare the benefits and
drawbacks of each
Look up information on the
websites of those offering the credit
card
Talk to organization offering credit
card
Visit a website that compares the
different options (such as
Bankrate.com or Lendingtree.com)
Search online for general
information about credit card
Visit a bank branch

8.

Other, specify:

2.
3.
4.
5.
6.

[MP]
[RANDOMIZE A-H, I LAST]
41. Now we want to learn about some of the other financial decisions you made in the past
year. Did you in the past year…? (Select all that apply)
a.
b.
c.
d.
e.
f.
g.
h.
i.

Open a savings account
Open a checking account
Obtain overdraft protection on your checking account
Use a payday loan
Obtain a pre-paid card
Use a debt consolidation service
Purchase stocks, bonds, or mutual funds
Purchase investment properties
Other (please specify):

26

[GRID, SP ACROSS]
[RANDOMIZE 1–12, 13 LAST]
42. Which of the following consumer financial decisions might apply to you in the next year?
In the next year, how likely are you to…?
Very
unlikely
1.

Apply for a mortgage

2.

Apply for a car loan

3.

Apply for a student
loan
Apply for a credit card

4.
5.
6.
7.
8.
9.
10.
11.
12.
13

Somewhat
unlikely

Open a savings
account
Open a checking
account
Obtain overdraft
protection on your
checking account
Use a payday loan
Obtain a pre-paid
card
Use a debt
consolidation service
Purchase stocks,
bonds, or mutual
funds
Purchase investment
properties
Other (please
specify):

27

Neither
likely nor
unlikely

Somewhat
likely

Very
likely

[MP]
[RANDOMIZE]
43. If you wanted to get financial information from CFPB, which of the following methods of
communication would you prefer?
a.
b.
c.
d.
e.
f.
g.
h.
i.
j.

Email
Mobile phone texting
Mobile phone website or app
Social media (such as Facebook or Twitter)
Through community centers and local libraries
Through my bank
Through my place of worship
Toll-free phone number
CFPB website
Other, specify: [TEXT BOX][ANCHOR]

[TEXT BOX]
44. Are there any other services you’d like CFPB to offer in the future?

4*.
Are you a current or former member of the United States Armed Forces, or the
spouse or dependent of a servicemember or veteran?
Servicemember or veteran ........................ 1
Dependent or spouse of a servicemember or
veteran
...................................................................... 2
Both ............................................................. 3
Neither........................................................... 4
[ASK 4*A IF “SERVICEMEMBER OR VETERAN” OR “BOTH” CHECKED

IN 4*]

[MP]
4*A. What is your status? Check all that apply.
Active .......................................................... 1
Reserve ...................................................... 2
National Guard ........................................... 3
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Retired ........................................................ 4
Veteran ....................................................... 5
[ASK 4*B IF “DEPENDENT OR SPOUSE” CHECKED IN 4*]
[MP]
4*B. What is the servicemember’s status? Check all that apply.
Active .......................................................... 1
Reserve ...................................................... 2
National Guard ........................................... 3
Retired ........................................................ 4
Veteran ....................................................... 5

Thank you for participating in this survey!
The survey sponsor, the Consumer Financial Protection Bureau (CFPB), will not obtain or
access any personally identifiable information about survey participants. CFPB will only
obtain and access anonymous results and aggregated analyses of those results. CFPB will
treat the information received consistent with its confidentiality regulations at 12 C.F.R. Part
1070, et seq.
According to the Paperwork Reduction Act of 1995, an agency may not conduct or sponsor,
and a person is not required to respond to a collection of information unless it displays a
valid OMB control number. The OMB Control Number for this study is 3170-0034. The control
number expires on XX/XX/20XX. If you have any comments regarding the time estimates
associated with this study or suggestions on making this process simpler, please contact the
Consumer Financial Protection Bureau (Attention: PRA Office), 1700 G Street NW.,
Washington, DC 20552; 202-435-9575; or PRA@cfpb.gov.

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