Form 2016 EIA Web Custo 2016 EIA Web Custo 2016 EIA Web Customer Survey

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

2016 EIA Web Customer Survey Questions

2016 EIA Web Customer Survey

OMB: 1905-0210

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2016 EIA Web Customer Survey



Question 1. How often do you visit EIA’s website?


(Choose one of the following)

  1. Daily

  2. Weekly

  3. Monthly

  4. Less than once a month

  5. First-time visitor

(follow-up question) How likely are you to come back?
(Choose one of the following)

    1. Very likely

    2. Somewhat likely

    3. Not very likely

    4. I'm not sure

    5. I won't come back


Question 2. How satisfied are you with the quality of the information on EIA’s website?

~~~Scale of 1-10, 1 being least satisfied and 10 being most satisfied~~


(If they rate the quality 4 or below, meaning they are not satisfied, we ask a follow-up open-ended question “Why are you not satisfied?”)


Question 3. Which category best describes you or your organization?


(Choose one of the following)

  1. Government (federal, state, local, Congress)

  2. Business/Industry

    • Please specify:
      (Choose one of the following)

      • Energy

      • Nonenergy

  1. Research/Consulting

  2. Media

  3. Finance (banking, investment)

  4. Teacher/Professor

  5. Student

  6. Trade Association/Nonprofit

  7. Library

  8. Private citizen

  9. Other (Please specify: ~~~Answer is open-ended)



Question 4. Do you live in the United States?


Shape1 Yes

Shape2 No


Question 5. What task were you doing when you visited EIA’s website today?


(Choose one of the following)

  1. Writing a report or article

  2. Researching a topic

  3. Purchasing fuel

  4. Making a business decision

  5. Making an investment decision

  6. Making a forecast about energy

  7. Doing homework/preparing a classroom lesson

  8. Briefing a decision-maker or legislator

  9. Educating myself about energy

  10. Getting weekly gasoline and diesel prices

  11. Just browsing

  12. Other Please specify ~~~Answer is open-ended~~~

Question 6. What information were you looking for?


Please specify ~~~Answer is open-ended~~~


Question 7. Did you find the information you were looking for?


(Choose one of the following)

  1. Yes, easily (follow-up question) Was the level of detail OK?

(Choose one of the following)

  1. Yes, just right

  2. Varied by topic

  3. Not detailed enough

  4. Too detailed

  5. Not sure


  1. Yes, but it took some effort (follow-up question) Was the level of detail OK?

(Choose one of the following)

  1. Yes, just right

  2. Varied by topic

  3. Not detailed enough

  4. Too detailed

  5. Not sure


  1. Only part of it (follow-up question) Was the level of detail OK?

(Choose one of the following)

  1. Yes, just right

  2. Varied by topic

  3. Not detailed enough

  4. Too detailed

  5. Not sure

  1. No (follow-up question) Did you consider contacting EIA for help?

(Choose one of the following)

  1. Yes

  2. No

  3. Not sure


  1. I was just browsing


Question 8. How do you perceive EIA?


(Choose one of the following)

  1. Biased

  2. Boring

  3. Brief

  4. Customer-focused

  5. Expert

  6. Informative

  7. Innovative

  8. Long-winded

  9. Non-responsive

  10. Objective

  11. Old-fashioned

  12. Out-of-date

  13. Policy-neutral

  14. Thorough

  15. Timely

  16. Too technical

  17. Uninformed

  18. Other Please specify ~~~Answer is open-ended~~

Question 9. Have you used our data browsers/tools?


(Choose one of the following – A, B or C)

  1. Yes (follow-up question)

(Choose all that apply)

1. Annual Energy Outlook Data Browser (follow-up question) How useful did you find them?

(Choose one of the following)

    1. Very useful

    2. Somewhat useful

    3. Interesting, but not relevant to my work

    4. Not useful

    5. Other comment(s) about browser/tool? (Please specify: ~ ~Answer is open-ended)

2. Coal Data Browser (follow-up question) How useful did you find them?

(Choose one of the following)

    1. Very useful

    2. Somewhat useful

    3. Interesting, but not relevant to my work

    4. Not useful

    5. Other comment(s) about browser/tool? (Please specify: ~ ~Answer is open-ended)

3. Crude Oil Imports Tracking Tool (follow-up question) How useful did you find them?

(Choose one of the following)

    1. Very useful

    1. Somewhat useful

    2. Interesting, but not relevant to my work

    3. Not useful

    4. Other comment(s) about browser/tool? (Please specify: ~ ~Answer is open-ended)

4. Electric Data Browser (follow-up question) How useful did you find them?

(Choose one of the following)

    1. Very useful

    2. Somewhat useful

    3. Interesting, but not relevant to my work

    4. Not useful

    5. Other comment(s) about browser/tool? (Please specify: ~ ~Answer is open-ended)

5. Short-Term Energy Outlook Data Browser (follow-up question) How useful did you find them?

(Choose one of the following)

a. Very useful

b. Somewhat useful

c. Interesting, but not relevant to my work

d. Not useful

e. Other comment(s) about browser/tool? (Please specify: ~ ~Answer is open-ended)

6. International Energy Data Browser (follow-up question) How useful did you find them?

(Choose one of the following)

a. Very useful

b. Somewhat useful

c. Interesting, but not relevant to my work

d. Not useful

e. Other comment(s) about browser/tool? (Please specify: ~ ~Answer is open-ended)

7. Total Energy Data Browser (follow-up question) How useful did you find them?

(Choose one of the following)

a. Very useful

b. Somewhat useful

c. Interesting, but not relevant to my work

d. Not useful

e. Other comment(s) about browser/tool? (Please specify: ~ ~Answer is open-ended)


  1. No (follow-up question) Why not?

(Choose one of the following)

    1. I don’t need them for my work

    2. They scared me

    3. I didn’t know about them

    4. Other comments about browsers/tools (Please specify: ~ ~Answer is open-ended)

  1. I don’t know (Please specify: ~ ~Answer is open-ended)



Question 10. Do you access EIA information through social media?  (Check all that apply)


Shape3 I follow EIA on Twitter

Shape4 I like EIA on Facebook

Shape5 I follow EIA on LinkedIn

Shape6 I’ve seen EIA videos on YouTube

Shape7 I follow EIA on Flickr

Shape8 I don’t prefer to access EIA information through social media


Shape9 I’m on Twitter but didn’t know EIA was

Shape10 I’m on Facebook but didn’t know EIA was

Shape11 I’m on LinkedIn but didn’t know EIA was Shape12 I didn’t know EIA was on YouTube

Shape13 I didn’t know EIA was on Flickr

Shape14 I don’t use social media


Shape15 Other (please specify) ~ ~Answer is open-ended)

Shape16


Question 11. Consumption of which energy source was responsible for the most energy-related emissions of carbon dioxide (CO2) in the United States in 2015?

(After they select an answer, the correct answer will appear on the screen.)


Shape17 Biomass

Shape18 Coal

Shape19 Natural gas

Shape20 Petroleum


Question 12. Anything else you want to tell us?


~~~Answer is open-ended~~~

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