OMB No. 1905-0210
Expiration Date: XX/XX/XXXX
Burden: 4.0 Minutes
2016 EIA Web Customer Survey
Question 1. How often do you visit EIA’s website?
(Choose one of the following)
Daily
Weekly
Monthly
Less than once a month
First-time visitor
(follow-up
question) How likely are you to come back?
(Choose one
of the following)
Very likely
Somewhat likely
Not very likely
I'm not sure
I won't come back
Question 2. How satisfied are you with the quality of the information on EIA’s website?
~~~Scale of 1-10, 1 being least satisfied and 10 being most satisfied~~
(If they rate the quality 4 or below, meaning they are not satisfied, we ask a follow-up open-ended question “Why are you not satisfied?”)
Question 3. Which category best describes you or your organization?
(Choose one of the following)
Government (federal, state, local, Congress)
Business/Industry
Please
specify:
(Choose one of the following)
Energy
Nonenergy
Research/Consulting
Media
Finance (banking, investment)
Teacher/Professor
Student
Trade Association/Nonprofit
Library
Private citizen
Other (Please specify: ~~~Answer is open-ended)
Question 4. Do you live in the United States?
Yes
No
Question 5. What task were you doing when you visited EIA’s website today?
(Choose one of the following)
Writing a report or article
Researching a topic
Purchasing fuel
Making a business decision
Making an investment decision
Making a forecast about energy
Doing homework/preparing a classroom lesson
Briefing a decision-maker or legislator
Educating myself about energy
Getting weekly gasoline and diesel prices
Just browsing
Other Please specify ~~~Answer is open-ended~~~
Question 6. What information were you looking for?
Please specify ~~~Answer is open-ended~~~
Question 7. Did you find the information you were looking for?
(Choose one of the following)
Yes, easily (follow-up question) Was the level of detail OK?
(Choose one of the following)
Yes, just right
Varied by topic
Not detailed enough
Too detailed
Not sure
Yes, but it took some effort (follow-up question) Was the level of detail OK?
(Choose one of the following)
Yes, just right
Varied by topic
Not detailed enough
Too detailed
Not sure
Only part of it (follow-up question) Was the level of detail OK?
(Choose one of the following)
Yes, just right
Varied by topic
Not detailed enough
Too detailed
Not sure
No (follow-up question) Did you consider contacting EIA for help?
(Choose one of the following)
Yes
No
Not sure
I was just browsing
Question 8. How do you perceive EIA?
(Choose one of the following)
Biased
Boring
Brief
Customer-focused
Expert
Informative
Innovative
Long-winded
Non-responsive
Objective
Old-fashioned
Out-of-date
Policy-neutral
Thorough
Timely
Too technical
Uninformed
Other Please specify ~~~Answer is open-ended~~
Question 9. Have you used our data browsers/tools?
(Choose one of the following – A, B or C)
Yes (follow-up question)
(Choose all that apply)
1. Annual Energy Outlook Data Browser (follow-up question) How useful did you find them?
(Choose one of the following)
Very useful
Somewhat useful
Interesting, but not relevant to my work
Not useful
Other comment(s) about browser/tool? (Please specify: ~ ~Answer is open-ended)
2. Coal Data Browser (follow-up question) How useful did you find them?
(Choose one of the following)
Very useful
Somewhat useful
Interesting, but not relevant to my work
Not useful
Other comment(s) about browser/tool? (Please specify: ~ ~Answer is open-ended)
3. Crude Oil Imports Tracking Tool (follow-up question) How useful did you find them?
(Choose one of the following)
Very useful
Somewhat useful
Interesting, but not relevant to my work
Not useful
Other comment(s) about browser/tool? (Please specify: ~ ~Answer is open-ended)
4. Electric Data Browser (follow-up question) How useful did you find them?
(Choose one of the following)
Very useful
Somewhat useful
Interesting, but not relevant to my work
Not useful
Other comment(s) about browser/tool? (Please specify: ~ ~Answer is open-ended)
5. Short-Term Energy Outlook Data Browser (follow-up question) How useful did you find them?
(Choose one of the following)
a. Very useful
b. Somewhat useful
c. Interesting, but not relevant to my work
d. Not useful
e. Other comment(s) about browser/tool? (Please specify: ~ ~Answer is open-ended)
6. International Energy Data Browser (follow-up question) How useful did you find them?
(Choose one of the following)
a. Very useful
b. Somewhat useful
c. Interesting, but not relevant to my work
d. Not useful
e. Other comment(s) about browser/tool? (Please specify: ~ ~Answer is open-ended)
7. Total Energy Data Browser (follow-up question) How useful did you find them?
(Choose one of the following)
a. Very useful
b. Somewhat useful
c. Interesting, but not relevant to my work
d. Not useful
e. Other comment(s) about browser/tool? (Please specify: ~ ~Answer is open-ended)
No (follow-up question) Why not?
(Choose one of the following)
I don’t need them for my work
They scared me
I didn’t know about them
Other comments about browsers/tools (Please specify: ~ ~Answer is open-ended)
I don’t know (Please specify: ~ ~Answer is open-ended)
Question 10. Do you access EIA information through social media? (Check all that apply)
I follow EIA on Twitter I like EIA on Facebook I follow EIA on LinkedIn I’ve seen EIA videos on YouTube I follow EIA on Flickr I don’t prefer to access EIA information through social media
|
I’m on Twitter but didn’t know EIA was I’m on Facebook but didn’t know EIA was I’m on LinkedIn but didn’t know EIA was I didn’t know EIA was on YouTube I didn’t know EIA was on Flickr I don’t use social media
|
Other (please specify) ~ ~Answer is open-ended)
|
Question 11. Consumption of which energy source was responsible for the most energy-related emissions of carbon dioxide (CO2) in the United States in 2015?
(After they select an answer, the correct answer will appear on the screen.)
Biomass
Coal
Natural gas
Petroleum
Question 12. Anything else you want to tell us?
~~~Answer is open-ended~~~
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File Modified | 0000-00-00 |
File Created | 2021-01-24 |