Nonimmigrant Visa Satisfaction Survey

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NIV__LON

U.S. Department of State Nonimmigrant Visa Applicant Satisfaction Survey
We ask that you take a brief survey to assess your experience
with the United States consular
section at the U.S.
Embassy
in London.
Your responses
will be kept private and not associated
with you or your case. We are only
conducting
this survey to improve our service.
(OMB No: 1405-0193, Expiration
Date: 7/31/2017,
Estimated
Burden:
minutes, SV-2015-0009)

3

Preparing for your Appointment
01

How did you obtain information

to prepare

for your appointment?

Check all that apply.

This sourcewas helpful

Altorney/notary
Travel agent
U.S. Department of State website, travel.state.gov
Embassy London website

ustraveldocs.com
usvisa-info.com

Other

o
o

o

o

o
o

o
o

o

o

o
o
o

Please specify

Did you need help in completing

o

o

o
o

Social media (e.g., Facebook, Twitter)

02

o

o

Embassy London by phone or email

II other:

This sourcewas not helpful

o
o
o
o

Family member or friend

the forms?

No
Yes, by a family member or friend
Yes, by an attorney/notary

o Yes, by a travel agent
Yes, by contacting Embassy London by phone or email
o Yes, by contacting ustraveldocs.com
o Yes, by contacting usvisa-info.com

o

C) Yes, by other

If other, please specify

03

If you used the Embassy
well-defined?

London,

ustraveldocs.com,

or usvisa-inlo.com

website,

were instructions

and requirements

o Yes

o
o
04

No
I did not use a website.

Prior to your appointment.

o

o
o

o

which of the following

would you have liked to receive

additional

information

about?

What to expect at the appointment (i.e., the security process, waiting room experience, parking, appointment time and duration)
Prohibited items that are not allowed in the Embassy.
Supporting documentation required.
Information on how to change appointment time.

D Other
If other, please specify

Fee Payment
05

Were you satisfied

with the fee payment

o Yes, they were sufficient.

o

instructions?

No, I needed more information.

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()

o

No, they were confusing.
Other

If other, please specify

06

Were you satisfied with the fee payment options?

o
o
()

Yes, they were sufficient.
No, they were inconvenient.
Other

If other, please specify

Appointment
07

Scheduling

Did you receive an appointment for a time and date within three weeks?

o
o

Yes

()

No, other

No, I needed an earlier apPointment

date, and one was not available.

If other, please specify

08

Was it difficult for you to schedule or reschedule your appointment?

o
o

The scheduling

[J I do not have

or rescheduling

Please indicate why and check all that apply.

process was confusing.

access' to, or use the internet.

Other

If other, please specify

During the Appointment
09

Please rate your visit to Embassy London.
Courtesy of the security guards
Courtesy of the consular

staff

Answers to your questions
Explanation

regarding

Cleanliness

and comfort of the waiting area

your case

Excellent

Satisfactory

Needs Improvement

o

o
o
o
o
o
o

o

o
o
o

Duration of wait time for the interview

o
o
o
o

Document Delivery
010

If you were provided the option of document delivery, were you satisfied with the options for document delivery?

o
()

o
o
o

Yes, they were sufficient.
N'o, tlley were inconvenient.
No, I needed more options.
Not applicable,

I did not use document

delivery or it was not an option.

Other

If other, please specify

011

Please use the space below for any additional suggestions on what we could improve.

Public reporting burden for this collection of information is estimated to average 3 minutes per response, including time required for searching existing
data sources, gathering the necessary documentation,
providing the information and/or documents required, and reviewing the final collection.
You do
not have to supply this information unless this' collection displays a currently valid OMB control number. If you have comments on the accuracy of this
burden estimate and/or recommendations
for reducing it, please send them to: Department of State, Bureau of Consular Affairs, ATTN: CAlEXlPAS,
600
19th Street, N W, Washington, DC 20036.

https://www.snapsufveys.com/whls.asp?k=147336185172

9114/2016