Immigrant Visa Satisfaction Survey

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IV customer survey_London

U.S. Department of State Immigrant Visa Applicant Satisfaction Survey
We ask that you take a brief survey to assess your experience with the United States consular section at the U.S.
Embassy in London. Your responses will be kept privateand not associated with you or your case. We are only
conducting this survey to improve our service. (OMB No: 1405-0193, Expiration Date: 7/31/2017, Estimated Burden: 3
minutes, SV-2015-0009)
.

Preparing for your Appointment
01

How did you obtain information to prepare for your appointment? Check all that apply.
This source was not helpful

This source was helpful

o
o
o
o

Family member or friend
Attorney/notary
Immigration

consultant

U.S. Department of State's National Visa Center
website (travel.state.gov or nvc.state.gov)
Embassy

London website

Embassy

London by phone or email

o

o
o

o
o
o

National Visa Center by phone

o

o

o
o

o

National Visa Center by email

o
o

o
o

Department of Homeland Security, U.S.
Citizenship and Immigration Services website
Social media (e.g., Facebook,

o

Twitter)

o

o

Other

If other: Please specify

02

Did you need help in completing the forms?

o
o

o
o
o

No
Yes. by a family member or friend
Yes. by an attorney/notary
Yes, by contacting

Embassy

London by phone or email

Yes, by other

If other, please specify

03

If you used the Embassy London website were instructions and requirements well-defined (i.e., documents needed for
appointment, items allowed inside the Embassy?

o

o
o
04

Yes
No
I did not use a website.

Prior to your appointment, which of the following would you have liked to receive additional information about?

o
D
o
o

What to expect at the appointment
Prohibited
Supporting

documentation

Information

on how to change appointment

D Document

o

(Le .. the security process. waiting room experience.

parking,

appointment

time and duration)

items that are not allowed in the Embassy.
required.
time.

delivery service

Other

If other, please specify

Appointment
05

Scheduling

Did you receive an appointment for a time and date that was convenient?

o

o

Yes
No, I needed an earlier appointment

date, and one was not available.

https://www.snapsurveys.com/wh/s.asp?k=147336747784

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