National Response Team Customer Satisfaction Survey

OMB No. 1140-0091 (xx/xx/xxxx)

National Response Team Customer Satisfaction Survey

 

Thank you for responding to this survey.  Please use your mouse to navigate through the survey.  If you press the "return" or "tab" keys and are exited from the survey before you have completed, simply press "back" to return.

  

 

1.. What is your name? (Optional)

Item

 

 

 

2. What is the name of your Department?

Item

 

 

 

3. Where is your Department located? (City/State)

Item

 

 

 

4. Are you a member of a …

Police Department
Fire Department
U.S. State Department
Other

 

 

 

5. How many times have you worked with the National Response Team (NRT) in the past year?  Indicate ONE answer:

Once
Twice
Three Times
Four Times
Five Times
More Than Five Times

 

 

6. Overall, the NRT has been effective in serving your needs.

Strongly Agree
Agree
Neither Agree Nor Disagree
Disagree
Strongly Disagree
Don’t Know/Not Applicable

 

 

7. The NRT arrived on the scene after a reasonable amount of time.

Strongly Agree
Agree
Neither Agree Nor Disagree
Disagree
Strongly Disagree
Don’t Know/Not Applicable

 

 

8. The NRT showed a willingness to work with local authorities.

Strongly Agree
Agree
Neither Agree Nor Disagree
Disagree
Strongly Disagree
Don’t Know/Not Applicable

 

9. The NRT was thorough in its investigation.

Strongly Agree
Agree
Neither Agree Nor Disagree
Disagree
Strongly Disagree
Don’t Know/Not Applicable

 

 

10. The NRT worked quickly and completed its investigation in a timely manner.

Strongly Agree
Agree
Neither Agree Nor Disagree
Disagree
Strongly Disagree
Don’t Know/Not Applicable

 

 

11. The NRT has good investigative skills.

Strongly Agree
Agree
Neither Agree Nor Disagree
Disagree
Strongly Disagree
Don’t Know/Not Applicable

 

12. The NRT has good interviewing skills.

Strongly Agree
Agree
Neither Agree Nor Disagree 
Disagree
Strongly Disagree
Don’t Know/Not Applicable

 

 

13. The NRT provided good and fast laboratory work.

Strongly Agree
Agree
Neither Agree Nor Disagree 
Disagree
Strongly Disagree
Don’t Know/Not Applicable

 

 

14. The NRT shared its plans with the local authorities.

Strongly Agree
Agree
Neither Agree Nor Disagree 
Disagree
Strongly Disagree
Don’t Know/Not Applicable

15. There was a great diversity of expertise on the NRT.

Strongly Agree
Agree
Neither Agree Nor Disagree 
Disagree 
Strongly Disagree
Don’t Know/Not Applicable

 

 

16. The NRT and local investigators worked cooperatively.

Strongly Agree
Agree
Neither Agree Nor Disagree
Disagree
Strongly Disagree
Don’t Know/Not Applicable

 

 

17. The NRT debriefed the local authorities every day.

Strongly Agree
Agree
Neither Agree Nor Disagree
Disagree
Strongly Disagree
Don’t Know/Not Applicable

 

 

18. The NRT completed its final report before leaving the scene.

Strongly Agree
Agree
Neither Agree Nor Disagree
Disagree
Strongly Disagree
Don’t Know/Not Applicable

 

 

19. Local officials learned from the NRT.

Strongly Agree
Agree
Neither Agree Nor Disagree
Disagree
Strongly Disagree
Don’t Know/Not Applicable

 

20. Local officials changed procedures as a result of their interaction with the NRT.

Strongly Agree
Agree
Neither Agree Nor Disagree
Disagree
Strongly Disagree
Don’t Know/Not Applicable

 

 

21. The NRT took precautions to enhance the safety of the scene they were investigating.

Strongly Agree
Agree
Neither Agree Nor Disagree
Disagree
Strongly Disagree
Don’t Know/Not Applicable

 

 

22. We could not have completed the investigation(s) without the NRT.

Strongly Agree
Agree
Neither Agree Nor Disagree
Disagree
Strongly Disagree
Don’t Know/Not Applicable  

 

 

23. The NRT members were professional in their approach to the investigation.

Strongly Agree
Agree
Neither Agree Nor Disagree
Disagree
Strongly Disagree
Don’t Know/Not Applicable    

 

 

24. The NRT Team Leader was an effective leader.

Strongly Agree
Agree
Neither Agree Nor Disagree
Disagree
Strongly Disagree
Don’t Know/Not Applicable    

 

 

25. The NRT made it easier to apprehend those responsible for the event.

Strongly Agree
Agree
Neither Agree Nor Disagree
Disagree
Strongly Disagree
Don’t Know/Not Applicable    

 

 

26. Please describe your overall experience with the NRT.  (If you wish to be contacted regarding your experience with the NRT, please provide a phone number where you can be reached.)

 

PAPERWORK REDUCTION ACT NOTICE. This request is in accordance with the Paperwork Reduction Act of 1995. The information collected is to capture data that permits the accurate assessment of program activities. The Government Performance and Results Act (GPRA) of 1993 requires that each Government agency maximize resources, develop more realistic goals or more innovative measurements, and permit the allocation and use of available resources for specific priorities.

The estimated average burden associated with this collection of information is 15 minutes per respondent, depending on individual circumstances. Comments concerning the accuracy of this burden estimate and suggestions for reducing this burden should be addressed to Reports Management Officer, Document Services, Bureau of Alcohol, Tobacco, Firearms and Explosives, Washington, DC 20226.

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