Enterprise Complaint System

ICR 201512-1845-001

OMB: 1845-0141

Federal Form Document

Forms and Documents
IC Document Collections
ICR Details
1845-0141 201512-1845-001
Historical Active
ED/FSA
Enterprise Complaint System
New collection (Request for a new OMB Control Number)   No
Regular
Approved without change 03/31/2016
Retrieve Notice of Action (NOA) 02/16/2016
  Inventory as of this Action Requested Previously Approved
03/31/2019 36 Months From Approved
43,200 0 0
7,344 0 0
0 0 0

This is a request for a new information collection. On March 10, 2015, the White House issued a Student Aid Bill of Rights. Among the objectives identified was the creation of a centralized complaint system. The purpose of the Enterprise Complaint System is to meet the objective: “Create a Responsive Student Feedback System: The Secretary of Education will create a new web site by July 1, 2016, to give students and borrowers a simple and straightforward way to file complaints and provide feedback about federal student loan lenders, servicers, collections agencies, and institutions of higher education. Students and borrowers will be able to ensure that their complaints will be directed to the right party for timely resolution, and the Department of Education will be able to more quickly respond to issues and strengthen its efforts to protect the integrity of the student financial aid programs.” The Department of Education has charged Federal Student Aid with the development and oversight of this new collection.

None
None

Not associated with rulemaking

  80 FR 76678 12/10/2015
81 FR 7775 02/16/2016
Yes

1
IC Title Form No. Form Name
Enterprise Complaint System Collection Instruments

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 43,200 0 0 43,200 0 0
Annual Time Burden (Hours) 7,344 0 0 7,344 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Yes
Miscellaneous Actions
No
This program change is due to agency discretion to implement the Student Bill of Rights and to create the centralized complaint system. The increase in burden of 7,344 hours and 43,200 respondents/responses is also due to agency discretion.

$2,500,000
No
No
No
No
No
Uncollected
Beth Grebeldinger 202 708-8242

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
02/16/2016


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