This is a request for a new
information collection. On March 10, 2015, the White House issued a
Student Aid Bill of Rights. Among the objectives identified was the
creation of a centralized complaint system. The purpose of the
Enterprise Complaint System is to meet the objective: “Create a
Responsive Student Feedback System: The Secretary of Education will
create a new web site by July 1, 2016, to give students and
borrowers a simple and straightforward way to file complaints and
provide feedback about federal student loan lenders, servicers,
collections agencies, and institutions of higher education.
Students and borrowers will be able to ensure that their complaints
will be directed to the right party for timely resolution, and the
Department of Education will be able to more quickly respond to
issues and strengthen its efforts to protect the integrity of the
student financial aid programs.” The Department of Education has
charged Federal Student Aid with the development and oversight of
this new collection.
This program change is due to
agency discretion to implement the Student Bill of Rights and to
create the centralized complaint system. The increase in burden of
7,344 hours and 43,200 respondents/responses is also due to agency
discretion.
$2,500,000
No
No
No
No
No
Uncollected
Beth Grebeldinger 202
708-8242
No
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.