Request for Generic Clearance to Conduct Voluntary Customer/Partner Surveys(NLM)

Forms and Documents

Document Name	Status
Form 1 Survey for DIMRC Resources on Librarians' Roles in Disaster Preparedness Form and Instruction	New
60-day FRN Public Comment Tracking Log_NLM Generic Clearance Extension.doc Supplementary Document	2015-08-27
2015-09362.pdf Supplementary Document	2015-08-27
Attachment 2 - Example of approved NLM Survey Instrument.docx Supplementary Document	2015-07-07
Attachment 1 - Example of approved NLM Survey.doc Supplementary Document	2015-07-07
Supporting_Statement_A_NLM Generic_Extension August 25 FINAL TO OMB-2.docx Supporting Statement A	2015-08-26
OMB Change Request Memo_NLM Generic Clearance_ Sept 2014.docx Justification for No Material/Nonsubstantive Change	2014-09-25

IC Document Collections

IC ID	Document Title	Status
221151	Survey for DIMRC Resources on Librarians' Roles in Disaster Preparedness Form and Instruction	New

ICR Details

OMB Control No: 0925-0476	ICR Reference No: 201507-0925-002
Status: Historical Active	Previous ICR Reference No: 201409-0925-005
Agency/Subagency: HHS/NIH	Agency Tracking No:
Title: Request for Generic Clearance to Conduct Voluntary Customer/Partner Surveys(NLM)
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 09/30/2015
	Date Received in OIRA: 07/07/2015
Terms of Clearance: Approved consistent with the understanding that individual GenICs associated with this Generic will be submitted for OMB review and approval prior to initiating each data collection.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	09/30/2018	36 Months From Approved	09/30/2015
Responses	7,500	0	15,000
Time Burden (Hours)	2,250	0	3,250
Cost Burden (Dollars)	0	0	0

---

Abstract: NLM has become an international leader in health informatics research and development, especially in consumer health informatics. As a result, NLM needs to remain contemporary in consumer health informatics research by utilizing research methods that yield a better understanding of the predictors of consumer satisfaction. Without ongoing insights into the predictors of consumer satisfaction, NLM will lack the research findings to make evidence-based changes in the content, design and editorial management of its consumer Web sites and will not optimally serve the public. One of the most effective means of determining if NLM is providing satisfactory services to its customers or partners is through periodic voluntary satisfaction surveys that can be activated quickly. Getting customer/partner input has and will continue to facilitate resource allocation. NLM will continue to collect and use information gathered through these surveys to identify strengths and weaknesses in current service provisions and to make improvements that are practical and feasible. Information from the customer and/or partner surveys will be used to plan and direct resources and efforts to improve or maintain NLM's high quality of service to affected public. To assess the needs of rurally situated health care providers, NLM needs to conduct periodic surveys to ensure that these providers have the ability to access the wealth of information in the Library's many databases and programs. If this information is not collected, vital feedback, regarding customer and/or partner satisfaction with various aspects of NLM's services will be unavailable. As part of NLM's mission to provide ongoing outreach programs in collaboration with our customers and partners, distance education learning has been developed for school students interested in careers in healthcare professions.

---

Authorizing Statute(s): US Code: 42 USC 286 Name of Law: Public Health Services 42 C.F.R. PART 4--National Library of Medicine
  

Citations for New Statutory Requirements: None

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

---

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	80 FR 22542	04/22/2015
30-day Notice:	Federal Register Citation:	Citation Date:
	80 FR 38714	07/07/2015
Did the Agency receive public comments on this ICR? Yes

---

Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
Survey for DIMRC Resources on Librarians' Roles in Disaster Preparedness	1	Attachment 1 NLM SIS DIMRC Survey

---

ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	7,500	15,000	0	-7,500	0	0
Annual Time Burden (Hours)	2,250	3,250	0	-1,000	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Miscellaneous Actions

Short Statement: This is a request for an extension of NLM's generic clearance authorization. There are no changes to the purpose/scope of this submission from the previously approved submission. A reduction of burden hours is being requested to accommodate the proposed surveys to be conducted during the next 3-year period. The significant reduction in the estimated burden hours for this clearance extension is based on a dramatic decline in the total number of ICR submitted during the clearance period of 2012-2015, largely due to the shifting of customer satisfaction surveys to the NIH Fast Track clearance (OMB#: 0925-0648 Exp. Date: 03/31/2018) which provides a much more efficient means to addressing these types of information collections.

---

Annual Cost to Federal Government: $78,942

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 07/07/2015

---