IOM Invitation Letter

Evaluation of the Department of Veteran Affairs Mental Health Services-OEF/OIF/OND Veterans’ Access to Health Services Survey
OMB No. 2900-xxxx
Estimated Burden: 35 minutes
Expiration Date: xx/xx/xxxx

The Paperwork Reduction Act of 1995: This information is collected in accordance with section
3507 of the Paperwork Reduction Act of 1995. Accordingly, we may not conduct or sponsor and you
are not required to respond to, a collection of information unless it displays a valid OMB number. We
anticipate that the time expended by all individuals who complete this survey will average 35 minutes.
This includes the time it will take to follow instructions, gather the necessary facts and respond to
questions asked. The purpose of this web-based survey is to help VA to better understand why
Veterans choose to use or not use VA mental health services available to them. The survey results will
lead to improvements in the quality of service delivery by helping to improve Veterans’ access to VA
mental health services. Participation in this survey is voluntary and failure to respond will have no
impact on benefits to which you may be entitled.

ATTACHMENT 9
Data Collection Flow

Survey Sample
n = 19,400

Web Survey Data Collection
6 weeks
Web Survey Invite
Sent via U.S. Postal Mail
Week 1

Postal Reminder 1
Week 3

Postal Reminder 2
Week 4

Postal Reminder 3
Week 5

Web Survey
Respondents

Web Survey
Nonrespondents

Assuming 20%
Response Rate:
3,880 Completed
Web Surveys

Conduct CATI
Interviews on Web
Nonrespondents
(n = 15,520)
10 weeks

Assuming 33%
Response Rate:
5,121 Completed
CATI Surveys
Analytic Sample
n ≈ 9000
Completed Surveys