IOM Invitation Letter

Evaluation of the Department of Veteran Affairs Mental Health Services-OEF/OIF/OND Veterans’ Access to Health Services Survey
OMB No. 2900-xxxx
Estimated Burden: 35 minutes
Expiration Date: xx/xx/xxxx

The Paperwork Reduction Act of 1995: This information is collected in accordance with section 3507 of
the Paperwork Reduction Act of 1995. Accordingly, we may not conduct or sponsor and you are not
required to respond to, a collection of information unless it displays a valid OMB number. We anticipate that
the time expended by all individuals who complete this survey will average 35 minutes. This includes the
time it will take to follow instructions, gather the necessary facts and respond to questions asked. The
purpose of this web-based survey is to help VA to better understand why Veterans choose to use or not
use VA mental health services available to them. The survey results will lead to improvements in the quality
of service delivery by helping to improve Veterans’ access to VA mental health services. Participation in
this survey is voluntary and failure to respond will have no impact on benefits to which you may be entitled.

Attachment 5 - Reminder Letter 3 04-27-15

[3 OF 9 BARCODE]
[NAME]
[ADDRESS]
Dear [NAME]:
There is still time for you to fill out the OEF/OIF/OND Veterans’ Access to Health Services Survey, a confidential web
survey about Veterans’ opinions about mental health services provided by the Department of Veterans Affairs (VA).
After we receive your completed survey, we will send you $10 for your participation.
Your help is important. For the survey results to be useful to all Veterans of the Iraq and Afghanistan operations, we need
to hear about the experiences and opinions of all Veterans randomly selected to participate in this survey (including you),
regardless of whether or not they have used the VA for mental health services.
We urge you to complete the web survey today on a computer or smartphone anywhere you can access the Internet. Just
go to the following secure website and enter your Access Code. The survey should take about 35 minutes to complete.
Survey website: https://[SURVEY URL]
Access Code: xxxxxxxxxxxxxxxx
Computer or technical questions? Please contact Westat’s survey support center at [EMAIL] or [TOLL-FREE PHONE
NUMBER].
If you recently completed the survey while this letter was in transit, thank you very much. Shortly, we will begin
contacting Veterans by telephone who have been randomly selected to participate in this survey, but have not yet
completed the web survey. If you prefer to complete the survey over the telephone, please contact Westat’s survey
support center to complete the telephone interview.
For more details about the survey and why your participation is important, please read the enclosed Frequently Asked
Questions that appear on the back of this letter.
Your time and cooperation in this important study are greatly appreciated. Please don’t miss this opportunity to help VA
leaders better understand why Veterans choose to use or not use VA services available to them. Your participation can
help to improve Veterans’ access to VA mental health services.
Sincerely,

Laura Aiuppa, M.S.
Co-Study Director

500 Fifth Street, NW, Washington, DC 20001
iom.nationalacademies.org