Form UnNumbered National Data Exchange (N-DEx) User Questionnaire

National Data Exchange (N-DEx) User
Questionnaire - June 2014
Page One
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IF: Question "Which of the following best describes your agency:" #2 ≠ ("Federal law
enforcement/criminal justice agency") THEN: Jump to page 3 - (untitled)

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enforcement/criminal justice agency") THEN: Jump to page 2 - (untitled)

1. Please indicate your state/territory:
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
Florida
Georgia
Guam
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Puerto Rico
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Virgin Islands

Utah
Vermont
Virginia
Virgin Islands
Washington
Washington, D.C.
West Virginia
Wisconsin
Wyoming

2. Which of the following best describes your agency: *
Municipal police department
University/college law enforcement agency
Sheriff’s department
County law enforcement/criminal justice agency
State law enforcement/criminal justice agency
Federal law enforcement/criminal justice agency
Tribal law enforcement/criminal justice agency
Other Criminal Justice Agency

3. Which of the following best describes your role within your agency:
Patrol officer
Detective/Investigator
Analyst
Probation/pretrial/parole officer
Correctional investigator
Dispatcher
Administrator
Command staff
Other

4. Does your agency have an automated Record Management System (RMS)?
Yes
No

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5. Please indicate your agency:
US Courts, Office of Probation and Pretrial Services
Department of Labor
Department of State
Department of Defense
Department of Homeland Security
Department of Justice - FBI
Department of Justice - Other
Department of Interior
US Capital Police
United State Postal Service
Other

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6. Do you use information sharing systems/tools on a regular basis in support of investigative,
data administration/management, or training activities? *
Yes
No

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IF: ((Question "In the past three months, about how often have you accessed N-DEx?" #8 =
("Once a month") OR Question "In the past three months, about how often have you accessed
N-DEx?" #8 = ("Less than once a month")) AND Question "Do you use information sharing
systems/tools on a regular basis in support of investigative, data administration/management, or
training activities?" #6 = ("No")) THEN: Jump to page 13 - (untitled)

7. When did you first access N-DEx?
Less than a month ago
1-6 months ago
7-11 months ago
1-3 years ago
Over 3 years ago
Not Sure

8. In the past three months, about how often have you accessed N-DEx? *
Daily
Several times a week
Once a week
2-3 times a month
Once a month
Less than once a month

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IF: (((Question "In the past three months, about how often have you accessed N-DEx?" #8 =
("Daily") OR Question "In the past three months, about how often have you accessed N-DEx?"
#8 = ("Several times a week")) OR Question "In the past three months, about how often have
you accessed N-DEx?" #8 = ("Once a week")) AND Question "In the past three months, about
how often have you accessed N-DEx?" #8 = ("2-3 times a month")) THEN: Jump to page 5 (untitled)

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IF: ((Question "In the past three months, about how often have you accessed N-DEx?" #8 =
("Less than once a month") OR Question "In the past three months, about how often have you
accessed N-DEx?" #8 = ("Once a month")) AND Question "Do you use information sharing
systems/tools on a regular basis in support of investigative, data administration/management, or
training activities?" #6 = ("Yes")) THEN: Jump to page 12 - (untitled)

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9. Please indicate which N-DEx system feature(s) you have used in the past three months
(check all that apply):
Keyword/simple search
Advanced search
Targeted (People, Location, Telephone number, etc) search
Geo-visualization
Link visualization
Collaboration
Subscription
Batch Query

10. Please indicate the following N-DEx support resources that you have used in the past three
months (check all that apply):
User’s Manual (download from N-DEx site)
Policy Manual (download from N-DEx site)
Success Stories report (download from N-DEx site)
Data Contributors report (download from N-DEx site)
Quick Reference Guides
Training CBTs
CJIS Help Desk phone number
Newsletters/Publications
In-person demonstration or presentation on N-DEx system

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11. Please list any other information sharing system(s) you have used on a regular basis over
the past three months, and select all data sources (local, state, etc) for each:
Local
Name of System

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State

Tribal

Federal

International

Piped From Question 9. (Please indicate which N-DEx system feature(s) you have used
in the past three months (check all that apply):)
Please describe your level of satisfaction with each of the following N-DEx system features you
have used in the past three months:
Very Dissatisfied

Not Satisfied

Neutral

Satisfied

Very Satisfied

12. Based on your use of the N-DEx system over the past three months, please describe your
level of satisfaction with:
Very
Dissatisfied

Not
Satisfied

Neutral

Satisfied

Ease of accessibility of the NDEx site
Layout/design of the N-DEx
site
Quality of information from
result records
Relevancy of result records to
needs
System response times to
search queries

13. Please describe your overall level of satisfaction with the N-DEx system: *
Very Dissatisfied
Not Satisfied
Neutral
Satisfied
Very Satisfied

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Very
Satisfied

14. Please indicate the following benefits that have resulted from your use of N-DEx over the
past three months (check all that apply):
Improved quality of investigative information
Faster access to investigative information
Better tracking/notification on suspect status
Increased communication with other agencies
Facilitated deconfliction
Enhanced agent safety
Improved hot spot analysis
More efficient case management
Improved capability to identify crime patterns and trends
Enhanced crime-prevention activities
Other

15. Have you ever used N-DEx information in the publication or preparation of charts,
presentations, official files, analytical products, or other documentation that support judicial,
legal, administrative, or other criminal justice processes?
Yes
No
Unsure

16. Do you have knowledge of an instance where N-DEx information contributed to a "success
story", involving investigative, prosecutorial, or preventive action? *
Yes
No
Maybe

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a "success story", involving investigative, prosecutorial, or preventive action?" #16 = ("Yes")
OR Question "Do you have knowledge of an instance where N-DEx information contributed to
a "success story", involving investigative, prosecutorial, or preventive action?" #16 contains any
("Maybe")) THEN: Jump to page 10 - (untitled)

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IF: Question "Do you have knowledge of an instance where N-DEx information contributed to a
"success story", involving investigative, prosecutorial, or preventive action?" #16 = ("No")
THEN: Jump to page 11 - (untitled)
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Min. answers = 1 (if answered)
17. If you would like to provide your contact information so that a member of the N-DEx
Program Office staff can discuss your successes using the system, please do so below:
Name
Email
Telephone

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18. When thinking about your current and future needs in an information sharing system,
please indicate the level of importance you place on the following system features (if you
identify a feature not in this list, please indicate):
Not at all
important
Availability of
corrections/probation/parole
data
Availability of non-criminal
justice data (e.g., pawn
shop information)
Ability to upload and match
system photos (e.g., facial
recognition)
Geo-visualization (e.g.,
mapping, graphing) tools
Link-visualization (e.g.,
charting, association matrix)
tools
Ability to collaborate with
other
investigators/agencies in a
secure online environment
The ability to subscribe to
an investigative entity (e.g.,
suspect) and receive
notification of system "hits"
Ability to use system via a
mobile application
Statistical tools (e.g.,
CompStat)
Advanced search features,
such as partial name,
license plate and phonetic
searches

Low
importance

Slightly
important

Neutral

Moderately
important

Very
important

19. When thinking specifically about N-DEx and your current and future information sharing
needs, please indicate the level of importance you place on the following potential
enhancements to the N-DEx system (if an enhancement is not listed here, please add it to the
list below):
Not at all
important

Low
importance

Slightly
important

Neutral

Moderately
important

Very
important

Extremely
important

The ability
to sort NDEx
search
results by
date of
record
The ability
to use NDEx via a
dedicated
mobile
application
Facial
recognition
capabilities
Integration
with other
CJIS
services
(e.g., NCIC)

20. Please share any additional comments or ideas concerning how N-DEx can continue to
support your information sharing needs:

Min. answers = 1 (if answered)
21. If you have not done so in a previous section of the survey, and you would like to provide
your contact information (name, email address, phone #) so that a member of the N-DEx
Program Office staff can reach you in the future and discuss your experiences with the system,
please do so below:
Name
Email
Telephone

(untitled)
22. Please list the information sharing system(s) you have used on a regular basis during the
past three months, and select all data sources (local, state, etc) for each:
Local
Name of System

State

Tribal

Federal

International

23. When thinking about your needs in an information sharing system, please indicate the level
of importance you place on the following system features (if you identify a feature not in this list,
please indicate):
Not at all
important
Availability of
corrections/probation/parole
data
Availability of non-criminal
justice data (e.g., pawn shop
information)
Ability to upload and match
system photos (e.g., facial
recognition)
Geo-visualization (e.g.,
mapping, graphing) tools
Link-visualization (e.g.,
charting, association matrix)
tools
Ability to collaborate with
other investigators/agencies
in a secure online
environment
The ability to subscribe to an
investigative entity (e.g.,
suspect) and receive
notification of system "hits"
Ability to use system via a
mobile application
Statistical tools (e.g.,
CompStat)
Advanced search features,
such as partial name, license
plate and phonetic searches

Low
importance

Slightly
important

Neutral

Moderately
important

Very
important

24. Please indicate the primary reason(s) that you have not regularly used the N-DEx
portal/website in the last three months (select all that apply):
Did not find information in N-DEx related to my needs
My information sharing system queries/searches are run by another
agent/analyst/professional support staff
The information I need for my investigations is available through existing information
sharing systems I regularly use
System response time was too slow
Low quality of information returned in N-DEx related to needs
Difficulty navigating the N-DEx site/not user-friendly
Difficulty accessing N-DEx
Unfamiliar with the system features
Other (please specify)
Other (please specify)

25. When thinking specifically about N-DEx and your current and future information sharing
needs, please indicate the level of importance you place on the following potential
enhancements to N-DEx that might encourage you to regularly use the system (if an
enhancement is not listed here, please add it to the list below):
Not at all
important

Low
importance

Slightly
important

Neutral

Moderately
important

The ability to sort N-DEx
search results by date of
record
The ability to use N-DEx via a
dedicated mobile application
Facial recognition capabilities
Integration with other CJIS
services (e.g., NCIC)

(untitled)
Min. answers = 1 (if answered)
26. If you would like to provide your contact information (name, email address, phone #) so that
a member of the N-DEx Program Office staff can reach out to you in the future and discuss the
N-DEx system, please do so below:
Name
Email
Telephone

Very
important