Attachment B
Clinical Centers of Excellence
Formed
Approved
OMB No. 0920-0953
Exp. Date 7/31/2018
WTC Health Program Call Center Customer Satisfaction Survey: English
Was the agent who took your call courteous and professional? Please rate the agent from 1 to 5 using the following scale.
Not very Courteous
Somewhat Courteous and Professional
Undecided
Courteous and Professional
Very Courteous and Professional
Was the agent knowledgeable in the subject matter? Please rate the agent from 1 to 5 using the following scale.
Not Very Knowledgeable
Somewhat Knowledgeable
Undecided
Knowledgeable
Very Knowledgeable
How satisfied were you with the overall time it took to handle your request – from the time you dialed our number to the time the agent completed your call? Rate our timeliness from 1 to 5 using the following scale.
Not Very Satisfied
Somewhat Satisfied
Undecided
Satisfied
Very Satisfied
Overall, how satisfied are you with how your call was handled? Rate the experience from 1 to 5 using the following scale.
Not Very Satisfied
Somewhat Satisfied
Undecided
Satisfied
Very Satisfied
Public reporting burden of this collection of information is estimated to average 1 minute per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. An agency may not conduct or sponsor, and a person is not required to respond to a collection of information unless it displays a currently valid OMB control number. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden to - CDC/ATSDR Reports Clearance Officer; 1600 Clifton Road NE, MS D-74, Atlanta, Georgia 30333 ATTN: PRA (0920-0953).
| File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
| Author | Van Orman, Melissa Rose (CDC/NIOSH/OD) (CTR) |
| File Modified | 0000-00-00 |
| File Created | 2021-01-25 |